Component Installation Program 22G01 - Supplement #2 - Rear Climate Control Module Retrofit (22G01)

SUBJECT

Component Installation Program 22G01 - Supplement #2 

Certain 2022 Model Year Explorer Vehicles

Rear Climate Control Module Retrofit

REF

Component Installation Program 22G01  - Supplement #1 

Dated:  April 25, 2023

REASON FOR THIS SUPPLEMENT

• Affected Vehicles: 
  • Police Interceptor Utility is now shown separately 
  • Certain non-applicable vehicles were removed from the population 
• Service Action: Added Police specific instruction 
• Owner Notification Mailing Schedule: Update to owner letter mailing date 
• Mobile Repair: 
  • Explorer: Clarification that Mobile Repairs for this FSA are for participating Remote Experience dealers only 
  • Police Interceptor Utility: Not a mobile service repair 
  • Mobile Service Repair Assessment is now given as an attachment 
• FSA VIN Lists Activation: release date updated with part availability 
• Pick Up and Delivery: Clarification that Pick Up and Delivery (PDL) for this FSA is for participating Remote Experience dealers only. 
• Claims Preparation and Submission: Clarified terms for PDL and mobile repairs 
• Labor Allowances: Update to include Police vehicles with separate labor code 
• Parts Requirements: 
  • Open Order on all parts 
  • Clarification that Police Interceptor Utility use the same part number as Explorer 
• Replaced FSA Parts Inspection and Sign Off: Added detail for the Immediate Scrap List 

PROGRAM TERMS

This program will be in effect through November 30, 2025. There is no mileage limit for this program.

AFFECTED VEHICLES

US population of affected vehicles: 112,844  . Affected vehicles are identified in OASIS and FSA VIN Lists  .

REASON FOR THIS PROGRAM

In all of the affected vehicles, a global supply shortage of semiconductor chips caused unavailability of the rear heating, ventilation and air conditioning control (RHVAC) module for certain vehicles.

These vehicles will have a blank plate instead of a RHVAC module and will not have the ability to control the rear HVAC system from the second row. However, customers will still be able to control the rear HVAC system from the primary first row controls.

Some vehicles are equipped with second-row heated seats but lack a button to operate the secondrow heated seats. The RHVAC module, as installed under this program, also contains the buttons for the second-row heated seats for applicable vehicles.

SERVICE ACTION

Explorer:  Dealers are to remove and replace the current blank plate on the back of the center console with the RHVAC module.

Police Interceptor Utility: Dealers are to remove and replace the current blank plate on the front lower trim panel with the RHVAC module. Note, it may be necessary to remove and re-install police specific equipment in the center console area for this repair. 

This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of November 27, 2023  . Per customer request, dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

ATTACHMENTS

• Administrative Information 
• Labor Allowances and Parts Ordering Information 
• Technical Instructions 
• Mobile Service Repair Assessment 
• Owner Letters 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

Stacy L. Balzer

MOBILE SERVICE REPAIR ASSESSMENT LEVEL - PARTICIPATING DEALERS

Dealers participating in the Remote Experience Program: 

• Explorer vehicles  (RHVAC on rear of console) have the following assessment level:
  • Light Mobile Service 
• Police Interceptor Utility vehicles have the following assessment level because of the unknown amount of police specific equipment necessary to remove for access: 
  • Not a Mobile Service Repair 

MOBILE REPAIR RECOMMENDATIONS

• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer's home or business to confirm if any other outstanding FSA needs to be completed.
• Transportation - due to the simplicity of this repair, a specialty vehicle is not required.

MOBILE REPAIR ADDITIONAL INFORMATION

Please ensure the technician brings the following to the mobile repair destination:

• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
  • Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.

MOBILE REPAIR QUESTIONS AND ASSISTANCE

• For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.

MOBILE REPAIR CLAIMING QUESTIONS

Dealers participating in the Remote Experience Program:

• Refer to Electronic Field Communication - EFC12071 2023 Remote Experience Program.

OASIS ACTIVATION

OASIS was activated on November 22, 2022.

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com  on April 25, 2023.

Owner names and addresses will be available by December 15, 2023  .

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Upon customer request, as parts become available, correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

• Vehicles may be sold as built.
• As parts become available, correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory

BRANDED/SALVAGED TITLE VEHICLES

Affected branded/salvaged title vehicles are eligible for this service action.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

PICK-UP AND DELIVERY-PARTICIPATING DEALERS

Dealers participating in the Remote Experience Program: 

• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual - Section 6 - Ford/Lincoln Program Policies - Field Service Actions (FSA) - Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
  • Ford vehicles - 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry:  Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims:
    • Claim type 31: Field Service Action
    • Sub Code: 22G01 
    • Customer Concern Code (CCC): C20  - Other temperature control troubles
    • Condition Code (CC): 39  - Missing Part
    • Causal Part Number: 19980  , Quantity: 0 
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts  : Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
  IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery: 
  • Dealers participating in the Remote Experience Program - 
    • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
• Mobile Repair: 
  • Dealers participating in the Remote Experience Program -
    • Refer to Electronic Field Communication - EFC12071 2023 Remote Experience Program.

LABOR ALLOWANCES

PARTS REQUIREMENTS/ORDERING INFORMATION

Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. 

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION, RETURN, & SCRAPPING

Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.

EXCESS STOCK RETURN

The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000.

REPLACED FSA PARTS INSPECTION AND SIGN OFF

Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer's fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.

• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY PARTS RETURN for the latest Immediate Scrap List information. 
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.

SERVICE PROCEDURE

This procedure is different from the Workshop Manual (WSM). Follow Technical Insructions carefully. 

DEALER BULLETIN

Within the Administrative Information Attachment of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action.

ASSESSMENT LEVELS

• Mobile Reprogramming
  • Light Mobile Service
    • Enhanced Mobile Service
      • Advanced Mobile Service
• Wheel and Tire Mobile Service
• Not a Mobile Service Repair

Description of each level that is used to determine the overall assessment. 

• Mobile Reprogramming
  • Module Programming or similar type services
  • Minimum tools maybe required other than an IDS/FDRS  setup
  • FDRS programming that requires internet connection (wi-fi or mobile hotspot)
  • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s)
  • Repairs not greater than 1 hour in length (including time to wait for programming)
  NOTE: The location will need a charging station or wall box to maintain the 12-volt battery.
• Light Mobile Service
  • Interior repair procedures that do not require seat, dash, or headliner removal
  • Under hood repairs that do not require large component removal
  • Exterior repairs that do not require large component/panel removal
  • Repairs may require standard hand tools (Access to a Technician starter kit or similar)
• Enhanced Mobile Service
  • A two-person process is required anytime a procedure requires work under the vehicle 
  • Brake Inspection and Brake Repair/Replacement
  • Limited Suspension Component replacement (no alignment)
  • Under Vehicle access for limited repairs (no large component removal)
  • Vehicle Check Up - VCU
  • Pre-Delivery Inspection - PDI
  • Used Car Inspection/Presale Inspection
  • May require floor jack, jack stands, and impact tools
  NOTE: Wheel lock may be required.
• Advanced Mobile Service
  • Fluid Exchange/Oil Change
  • Light Repairs
  • Brake Hydraulic Repairs
• Wheel and Tire Mobile Service
  • Tire Removal from Wheel
  • Tire Balancing
  • Tire Repair
  NOTE: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required.
• Not a Mobile Service Repair
  • Large component removal
  • BEV Battery Replacement
  • Requires a vehicle hoist - to complete the repair (more than inspection)
  • Required vehicle alignment
  • Requires significant vehicle disassembly
  • Repairs greater than 2-3 hours
  • Any repairs that require M-Time
  • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle