Unable To Replicate Customer's Intermittent Assist Concern During A Test Drive
WARNING: This page does not describe the selected car, but rather 27 other vehicles, including the 2022 Lincoln Navigator, 2022 Lincoln Nautilus, 2022 Lincoln Corsair, 2022 Lincoln Aviator, and 2022 Ford Transit-350 HD. However, it is still accessible from the selected car via links, so may be relevant.
- Customers may report an intermittent power steering concern that may not replicate during a test drive session. TSBs, SSMs or DTCs may exist indicating the likely root cause. Retrieve all DTCs for the vehicle, as well as TSBs, and SSMs.
| Possible Source |
Action |
- If lost communication or voltage DTCs exist in the PSCM or other vehicle modules, possible sources can be:
- Fuse(s)
- Wiring, terminals or connectors
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GO to PINPOINT TEST BC |
- If DTCs other than lost communication or voltage exist in the PSCM or other vehicle modules, the possible sources can be:
- Module internal fault - PSCM
- Module internal fault - other modules
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REFER to the appropriate DTC Chart and CARRY OUT the diagnostics listed for the DTC. |
- If no DTCs are present in the PSCM or other vehicle modules, the concern could be indicated by a TSB or a SSM.
- TSB existing for concern
- GSB existing for concern
- SSM existing for concern
- FSA existing for concern
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- CHECK OASIS for any applicable service articles: TSB, GSB, SSM or FSA. If a service article exists for this concern, DISCONTINUE this test and FOLLOW the service article instructions.
- If there are no DTCs present and there are no service articles associated with this concern and the concern cannot be verified, RETURN the vehicle to the customer.
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