Symptom Troubleshooting Index
WARNING: This page does not describe the selected car, but rather 7 other vehicles, including the 2017 Honda Odyssey, 2016 Honda Odyssey, 2015 Honda Odyssey, 2014 Honda Odyssey, and 2013 Honda Odyssey. However, it is still accessible from the selected car via links, so may be relevant.
NOTE:
Most HFL problems with pairing and HFL function are usually caused by the cell phone and its configuration. Call the HFL call center at 888-528-7876 for help before replacing any HFL components.
SYMPTOM TROUBLESHOOTING CHART
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test (see CONTROL UNIT INPUT TEST ) | Check and repair all HFL related DTCs |
| The HFL digits do not go away from the audio display after pressing the BACK button | Symptom Troubleshooting (see THE HFL DIGITS DO NOT GO AWAY FROM THE AUDIO DISPLAY AFTER PRESSING THE BACK BUTTON ) | Check and repair all HFL related DTCs |
| The Bluetooth icon in the audio display is not displayed | There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle | The phone must be on the list of Honda approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL SYSTEM TROUBLESHOOTING | The phone must be on the list of Honda approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance |
| The Honda approved Bluetooth phone cannot use all its functions | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL SYSTEM TROUBLESHOOTING | The phone must be on the list of Honda approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL SYSTEM TROUBLESHOOTING | The phone must be on the list of Honda approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the HFL system:
|
See the Owner's Manual for additional information |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS ) | Also see Voice Control Tips (see VOICE CONTROL TIPS AND IMPROVING VOICE RECOGNITION ) |
| The HFL system speaks in French or Spanish | HFL section in the Owner's Manual See the for Changing Language |
|
| The address book does not transfer from Honda approved Bluetooth phone to HFL system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle | The phone must be on the list of approved Bluetooth phones and configured correctly. For a list of approved phones, go to handsfreelink.honda.com, or call the HFL call center at 888-528-7876 |
| The HFL messages and voice prompts cannot be heard or are weak (with navigation) | Symptom Troubleshooting (see THE HFL MESSAGES AND VOICE PROMPTS CANNOT BE HEARD OR ARE WEAK (WITH NAVIGATION) ) | |
| The HFL messages and voice prompts cannot be heard or are weak (without navigation) | Symptom Troubleshooting (see THE HFL MESSAGES AND VOICE PROMPTS CANNOT BE HEARD OR ARE WEAK (WITHOUT NAVIGATION) ) | |
| No sound when Bluetooth audio is used (with navigation) | Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITH NAVIGATION) ) |
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| No sound when Bluetooth audio is used (without navigation) | Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITHOUT NAVIGATION) ) |
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| Bluetooth audio does not work (with navigation) | Symptom Troubleshooting: (see BLUETOOTH AUDIO DOES NOT WORK (WITH NAVIGATION) ) |
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| Bluetooth audio does not work (without navigation) | Symptom Troubleshooting: (see BLUETOOTH AUDIO DOES NOT WORK (WITHOUT NAVIGATION) ) |
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