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Voice Control Does Not Work/Respond

WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2015 Honda Crosstour, 2014 Honda Crosstour, 2013 Honda Crosstour, 2012 Honda Crosstour, and 2011 Honda Accord Crosstour. However, it is still accessible from the selected car via links, so may be relevant.

Diagnostic Test: Mic Level 

NOTE:
  • Check The Vehicle Battery Condition First (See Battery Test ).
  • Check The Connectors For Poor Connections Or Loose Terminals.
  • Make Sure That The Correct Navigation DVD Color And Version Are Installed.
  • Check Any Official Honda Service Website For More Service Information About The Navigation System.
  • Before Assuming That A Voice Complaint Is Hardware Related, Ensure That The Voice Control System Is Being Operated Correctly.
    • Make Sure You Are On The Correct Screen When Trying To Issue A Voice Command. For Instance, The Command "Find The Nearest Italian Restaurant" Only Works On The Map Screen. (See The Navigation Manual For A Complete List Of Allowed Voice Commands For The Information Being Displayed).
    • Close The Windows And Moonroof.
    • Set The Fan Speed To Low (1 Or 2).
    • Adjust The Air Flow From The Air Conditioning Vents So That They Do Not Blow Against The Microphone On The Ceiling.
    • Pause After Pressing The Navigation Talk Button, Then Give A Voice Command Clearly In A Natural Speaking Voice.

      If The System Cannot Recognize Your Command, Speak Louder.

    • If You Speak A Command With Something In Your Mouth, Or Your Voice Is Too Husky, Or High Pitched, The System May Misunderstand Your Command.
  • Check For A Loose Roof Console Microphone; If It's Loose, Tighten It.
  • Before Troubleshooting, Make Sure You Have The Anti-Theft Codes For The Audio System And The Navigation System.
  • After Troubleshooting, Enter The Anti-Theft Codes For The Audio System And The Navigation System.
  • Determine If The Problem Only Happens To One Person, Or Everyone Who Uses The System.
  • If The System Only Has A Problem With One Person's Voice, This Should Be Considered A System Limitation.
  1. Turn The Ignition Switch To On (II).
  2. Go Into The System Diagnostic Mode, And Select Mic Icon Menu, And Use The Mic Level Test Under Functional Setup (See save Users Memory  ) To Check The Operation Of The Navigation Talk And Back Buttons.

    Are The Navigation Talk And Back Buttons Operational? 

    Yes  -Go To Step  11.

    No  -Go to next step.

  3. Turn The Ignition Switch To Lock (0).
  4. Do The Voice Control Switch Test (See gps Antenna Removal/Installation  ).

    Is The Voice Control Switch OK? 

    Yes  -Go to next step.

    No  -Replace The HFL-Navigation Voice Control Switch (See Rearview Camera Removal/Installation  ).

  5. Reconnect The Cable Reel Connector C (20P).
  6. Disconnect Navigation Unit Connector C (16P).
  7. Check For Continuity Between Body Ground And Navigation Unit Connector C (16P) Terminals No. 13.
    Fig 1: Checking Continuity Between Body Ground And Navigation Unit Connector C (16P) Terminals No. 13
    G06420726Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is There Continuity? 

    Yes  -Repair a short to body ground in the wire between the navigation unit and the HFL-navigation voice control switch.

    No  -Go to next step.

  8. Check for continuity between navigation unit connector C(16p) terminal No. 13 and HFL-navigation voice control switch 5P connector terminal No. 4.
    Fig 2: Checking Continuity Between Navigation Unit C(16P) Terminal 13 And HFL-Navigation Voice Control Switch 5P Connector Terminal 4
    G06420727Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is There Continuity? 

    Yes  -Go to next step.

    No  -Repair open in the wire between the navigation unit and the HFL-navigation voice control switch. if the wires are OK, replace the cable reel (See Cable Reel Replacement ).

  9. Disconnect Audio Unit Connector A (24P).
    NOTE: Eject all the CD's before disconnecting the audio unit and audio disc changer to prevent damaging the CD player's load mechanism.
  10. Check For Continuity Between Audio Unit Connector A (24P) Terminal No. 11 And Hfl-Navigation Voice Control Switch 5P Connector Terminal No. 2.
    Fig 3: Checking Continuity Between Audio Unit (24P) Terminal 11 And Hfl-Navigation Voice Control Switch 5P Connector Terminal 2
    G06420728Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is There Continuity? 

    Yes  -Replace The Navigation Unit (See navigation Unit Removal/Installation  ).

    No  -Repair Open In The Wire Between The Audio Unit And The Hfl-Navigation Voice Control Switch. If The Wires Are OK, Replace The Cable Reel (See Cable Reel Replacement ).

  11. Use The Mic Level Diagnostic Under Functional Setup (See save Users Memory  ) To Check The Operation Of The Microphone.

    Is The Microphone Operational? 

    Yes  -Check The Operation Of The Voice Control System (See The Navigation Manual).

    No  -Go to next step.

  12. Clear The Hard Error Code (See how To Clear Error History  ).
  13. Turn The Ignition Switch To Lock (0) And Then Back To On (II).
  14. Check For The Hard Error Code (See how To Check Error History (Navigation Dtcs)  ).

    Is DTC 2707 Indicated? 

    Yes  -Do The DTC 2707 Troubleshooting (See DTC 2707: Mic Diag  ).

    No  -Replace The Navigation Unit (See navigation Unit Removal/Installation  ).

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