Checking Cell Phone Compatibility
WARNING: This page does not describe the selected car, but rather 7 other vehicles, including the 2017 Honda Odyssey, 2016 Honda Odyssey, 2015 Honda Odyssey, 2014 Honda Odyssey, and 2013 Honda Odyssey. However, it is still accessible from the selected car via links, so may be relevant.
The most important step in troubleshooting HFL issues is to identify the customer's phone model, the software version, and the cellular carrier that experiences the HFL problem. Not all phones with the Bluetooth feature and a hands-free profile are compatible with the Honda HFL system.
Go to handsfreelink.honda.com or call the Honda's dedicated call center at 888-528-7876, and check if the customer's phone is approved to work with the Honda HFL system.
NOTE:
- These approved and currently testing phone model lists are constantly changing, so make sure you view them frequently.
- Phones are added as they are approved.
- Phones can be removed from the approved list if a software bug is discovered that makes the phone incompatible. There phones can be added back to the approved list if the phone manufacturer corrects the bug.
- If the software bug is corrected, a new software version is created and may be listed in the Supported Features section of the phone. If you have trouble finding the phone's software version, you can call the HFL call center at 888-528-7876.
- The Honda web site now includes the software versions that are tested and approved. When software versions are listed, you need to know which version is loaded on the phone to help you troubleshoot the customer's complaint. If you cannot access the Honda web site, call the Honda's dedicated call center at 888-528-7876 for further assistance.