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Error Codes

The audio system can display a few error codes when some problems are detected with the audio disc player, the audio disc, the USB audio or the anti-theft code. This is not a complete list of audio error codes. Refer to SYMPTOM TROUBLESHOOTING .

ERROR CODES REFERENCE CHART

Error Code Displayed Possible Cause Solution
CHECK DISC The system cannot read the disc because an audio or video DVD is inserted into the unit. The CD may be inserted upside down. TOC (Table of Contents) error. Verify that the unit functions with a standard mass production CD.
BAD DISC/PLEASE CHECK/OWNERS MANUAL
  • CD label jammed in the mechanism.
  • The wrong type disc is inserted.
  • CD eject mechanism or motor is inoperative.
  • CD spindle motor won't spin up the CD.
 Eject CD and insert a known-good CD.
HEAT ERROR Disc player is hot. This can happen if the vehicle is parked out in the hot sun all day. The audio-navigation unit should function normally when it cools off.
FILE ERROR Audio-navigation unit cannot read the files on the CD or CD-R. Current track is skipped. The next supported track or file plays automatically.
  • Verify that CD, CD-R or CD-RW file names end in CD-A or WMA.
  • Verify that CD, CD-R or CD-RW with compressed music formats end in MP3 or WMA.
  • Other file formats like i-Tunes or Ogg are not recognized.
  • WMA files may have (DRM) copy protection, and cannot be read.
NOTE: If flashing "BUSY PLEASE WAIT", turn the ignition switch to LOCK (0), then back to ON (II) and recheck.
ERROR CODES REFERENCE CHART

Error Code Displayed Possible Cause Solution
UNSUPPORTED Audio unit cannot read the files on the CD or CD-R. Current track will be skipped. The next supported track or file plays automatically.
  • Verify that CD, CD-R or CD-RW file names end in CD-A or WMA.
  • Verify that CD, CD-R or CD-RW with compressed music formats end in MP3 or WMA.
  • Other file formats like i-Tunes (AAC) or Ogg are not recognized.
  • WMA files may have (DRM) copy protection and cannot be read.
BAD DISC/PLEASE CHECK/OWNERS MANUAL/PUSH EJECT
  • CD label jammed in the mechanism.
  • The wrong type disc is inserted.
  • CD eject mechanism or motor is inoperative.
  • CD spindle motor won't spin up the CD.
  • Eject CD and insert a known-good CD.
  • If flashing the PUSH EJECT, press the EJECT button and hold it for 5 seconds. If the disc does not eject, try again. If the disc still won't eject, replace the audio unit (see AUDIO UNIT REMOVAL/INSTALLATION  ).
CHECK DISC The system cannot read the disc because an audio or video DVD is inserted into the unit. The CD may be inserted upside down. Verify that the unit functions with a standard mass production CD.
NOTE: If flashing "BUSY WAIT", wait until the information is displayed.
USB ERROR CODES REFERENCE CHART

Error Code Displayed Possible Cause Solution
USB ERROR USB adapter control unit Internal ROM Error. Replace the USB adapter control unit (see USB ADAPTER CONTROL UNIT REPLACEMENT  ).
BAD USE DEVICE/PLEASE CHECK/OWNERS MANUAL The power supply is not supplied to USB device. If the symptom is reproduced when the USB device is connected with another vehicle, it is a problem with the USB device. Substitute a USB adapter control unit (see USB ADAPTER CONTROL UNIT REPLACEMENT  ) or the cable if you cannot reproduce the Symptom.
NO DATA (with navigation) USB device is not connected. If the code appears when the USB device is connected, go to USB device does not function:
USB NO DATA
NO SONG (with navigation) There is no file in the USB device or iPod. Check the files in the USB device. There is a possibility that the files have been damaged, or are not supported.
USB NO SONG/iPod NO SONG
UNPLAYABLE FILE The audio unit or the audio-navigation unit cannot read the file(s).
  • Check the files in the USB device. There is a possibility that the files have been damaged.
  • The WMA files or the AAC file cannot be read with the (DRM) copy protection rights.
UNSUPPORTED
  • Unsupported USB device is connected.
  • Unsupported file system.
  • Unsupported iPod is connected.
  • USB device communication error.
  • Connect the applicable USB device, (see owner's manual)
  • Connect the applicable iPod. (see owner's manual)
UNSUPPORTED VER Unsupported iPod is connected. Connect the applicable iPod. (see owner's manual)
RETRY (with navigation) The audio unit or audio-navigation unit failed to synchronize with the iPod. Reconnect the iPod.
CONNECT RETRY
AUDIO UNIT ERROR CODES REFERENCE CHART

Error Code Displayed Possible Cause Solution
CODE ERROR 1 Anti-theft code mismatch (1st try). Enter the correct anti-theft code.
CODE ERROR E Anti-theft code mismatch (10th try). Remove the No. B1 (15 A) fuse in the under-dash fuse/relay box, then reinsert it. You will have 10 more tries to enter the correct anti-theft code.
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