Symptom Troubleshooting Index
WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2014 Honda Ridgeline, 2013 Honda Ridgeline, 2012 Honda Ridgeline, 2011 Honda Ridgeline, and 2010 Honda Ridgeline. However, it is still accessible from the selected car via links, so may be relevant.
TROUBLESHOOTING CHART
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen |
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| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
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| A calculated route always starts from Torrance, CA, regardless of your current location | Loss of map matching. Do the symptom troubleshooting for Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual position. |
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| System always comes up in in-line diagnostic mode | Factory diagnostic screen In Line Diag (see SYSTEM DIAGNOSTIC MODE ) | |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) |
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| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
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| No picture is displayed | Symptom Troubleshooting (see SYMPTOM TROUBLESHOOTING ) |
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| Picture has lines or rolls | Symptom Troubleshooting (see PICTURE HAS LINES OR ROLLS ) |
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| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Navigation display buttons do not work or respond properly | Symptom Troubleshooting (see NAVIGATION DISPLAY BUTTONS DO NOT WORK OR RESPOND PROPERLY ) |
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| Display day/night mode does not work or does not work properly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
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| System locks up or freezes constantly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| CDs cannot be inserted and/or ejected from the audio disc changer |
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| Display can be opened and/or closed even when a CD is being inserted or ejected | Symptom Troubleshooting (see DISPLAY CAN BE OPENED AND/OR CLOSED EVEN WHEN A CD IS BEING INSERTED OR EJECTED ) |
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| OPEN/CLOSE function of the display does not work | Symptom Troubleshooting (see DISPLAY CAN BE OPENED AND/OR CLOSED EVEN WHEN A CD IS BEING INSERTED OR EJECTED ) |
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| Navigation display does not close | Symptom Troubleshooting (see NAVIGATION DISPLAY WILL NOT CLOSE ) |
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| Navigation display does not open or opens part way | Symptom Troubleshooting (see NAVIGATION DISPLAY WILL NOT CLOSE ) |
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| The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started | Symptom Troubleshooting (see THE ACURA GLOBE SCREEN (NOT THE HONDA GLOBE SCREEN) APPEARS EVERY TIME THE VEHICLE IS STARTED ) | Also see the symptom the wrong DVD was installed and now the system does not function properly |
| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) ) | The wrong color navigation DVD or version is installed |
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function. | See Navigation Manual |
| Navigation unit will not eject or accept the navigation DVD | Symptom Troubleshooting (see NAVIGATION UNIT WILL NOT EJECT OR ACCEPT THE NAVIGATION DVD ) | |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle on the navigation unit may be new, or the customer deleted the destination without a stored previous destination, the system can't route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable. | |
| Address cannot be found or system gives poor routing |
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| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ). |
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| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See the Version Diagnostic Screen (see SOLAR ANGLE ) for details on coverage differences. |
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| Navigation display stays on with ignition switch in LOCK (0) | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) ) |
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| DVD read error messages | Symptom Troubleshooting (see DVD READ ERROR MESSAGES ) |
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| Various error messages (except DVD read error) | See error message table (see ERROR MESSAGE CHART ) | |
| The navigation anti-theft code card is lost or missing | See anti-theft feature (see ANTI-THEFT FEATURE ) | |
| The vehicle icon lags behind when the vehicle turns | See self-inertial navigation limitations (see SELF-INERTIAL NAVIGATION LIMITATIONS ) |
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| Navigation screen is darker than normal or takes time to brighten when it is cold | See LCD display unit limitations (see MUTING LOGIC ) | Compare to a known-good vehicle |
| The navigation clock is off by 1 to 3 hours after replacing the navigation unit | See service precautions (see SERVICE PRECAUTIONS ) |
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| A new navigation DVD is needed | See Obtaining a Navigation DVD (see MAP MATCHING ) | |
| The DVD is scratched or dirty | See DVD Handling and Cleaning (see DVD HANDING AND CLEANING ) |
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| The wrong DVD was installed and now the system does not function properly | See Precaution customer Sneak Previews (see HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE ) |
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| A POI cannot be found | See How to answer customer questions about navigation coverage (see HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE ) |
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| A specific city cannot be found | See How to answer customer questions about navigation coverage (see HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE ) |
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| Some set-up and information functions of the navigation system are grayed-out and do not work | Customer did not select OK from Disclaimer screen | |
| Time is not correct | Reset Time Adjustment in set-up (see) |
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| Navigation does not call using the HFL | Symptom Troubleshooting (see NAVIGATION DOES NOT CALL USING THE HFL ) | The wrong colored navigation DVD or version is installed |