Symptom Troubleshooting Index
WARNING: This page is about a different car, the 2011 Honda Pilot, 2010 Honda Pilot, and 2009 Honda Pilot. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM TROUBLESHOOTING REFERENCE TABLE
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see SERVICE PRECAUTIONS
)
NOTE:
To exit this screen and enter the diagnostic mode, press and hold the MENU and INFO buttons at the same time.
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| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS VERY FAR FROM ACTUAL POSITION ) |
|
| System always comes up in the in-line diagnostic mode | See FACTORY DIAGNOSTIC SCREEN IN LINE DIAG | - |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) | Wrong color DVD |
| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND NEEDS GPS INITIALIZATION ) |
|
| GPS icon is white or not shown on the map screen | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ON THE MAP SCREEN ) |
|
| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
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| No picture is displayed | See SYMPTOM TROUBLESHOOTING |
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| Picture has lines or rolls | Symptom Troubleshooting (see PICTURE HAS LINES OR ROLLS ) |
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| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Display day/night mode does not work |
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| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) | Low or weak battery |
| Navigation cannot control audio/disc/rear entertainment | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) | Wrong color DVD |
| Interface dial and/or buttons do not work | Symptom Troubleshooting (see INTERFACE DIAL AND/OR BUTTONS DO NOT WORK ) |
|
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function | See Owner's Manual |
| Some set-up and information functions of the navigation system are grayed-out and do not work | Customer did not select OK from Disclaimer screen. Refer to DIAGNOSTIC SYSTEM DIAGRAM | - |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the customer deleted the destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable | - |
| Address cannot be found or system gives poor routing |
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| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ) |
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| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for USA/Canada markets. See the Version Diagnostic Screen (see VERSION ) for details on coverage differences |
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| Navigation display stays on with ignition switch OFF | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) ) |
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| DVD screen error messages | Symptom Troubleshooting (see DVD SCREEN ERROR MESSAGES ) |
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| Navigation system will not go beyond the disclaimer screen and displays the OK button | See INTERFACE DIAL AND/OR BUTTONS DO NOT WORK |
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| The navigation anti-theft code card is lost or missing | See ANTI-THEFT FEATURE | - |
| The vehicle icon lags behind when the vehicle turns | See SELF-INERTIAL NAVIGATION LIMITATIONS |
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| Navigation screen is darker than normal or takes time to start up when it is cold | See LCD DISPLAY UNIT LIMITATIONS | - |
| The navigation clock is off by 1 to 3 hours after replacing the navigation unit | See SERVICE PRECAUTIONS |
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| A new navigation DVD is needed | See OBTAINING A NAVIGATION DVD | - |
| Time is not correct | Reset Time Adjustment in set-up | The wrong colored DVD or version is installed |
| The DVD is scratched or dirty | See DVD HANDLING AND CLEANING | Navigation unit |
| The wrong DVD was installed and now the system does not function properly | See PRECAUTION ON CUSTOMER SNEAK PREVIEWS |
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| A POI cannot be found | See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE |
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| A specific city cannot be found | See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE |
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| An In Line Diagnosis screen appears every time vehicle is started | See factory diagnostic screen In-Line Diag (see SYSTEM DIAGNOSTIC MODE ) | - |
| The Acura Globe Screen appears every time the vehicle is started | Symptom troubleshooting (see THE ACURA GLOBE SCREEN (NOT THE HONDA GLOBE SCREEN) APPEARS EVERY TIME THE VEHICLE IS STARTED ) | Also see the symptom The wrong DVD was installed and now the system does not function properly |
| Navigation unit will not eject or accept the navigation DVD | Symptom troubleshooting (see NAVIGATION UNIT WILL NOT EJECT OR ACCEPT THE NAVIGATION DVD ) | - |