DTC: 1404

DTC 1404  : Audio Error 4 (DVD Error)

NOTE: 

• Check the vehicle 12 volt battery condition first - Refer to:

  12 Volt Battery Test (Without Auto Idle Stop System) or

  12 Volt Battery Test (Touring) .

• This audio DTC sets when there is a problem with the DVD player unit, or an unplayable disc is inserted.
• Before You Troubleshoot, Make Sure To Follow The General Troubleshooting Information .

1. Problem verification

   -1. Clear the hard error codes.

   - 2. Turn the vehicle to the OFF (LOCK) mode, then the ON mode.

   - 3. Insert a disc into the DVD player unit, and play the disc, then eject the disc.

   - 4. Check for hard error codes.

   Is DTC 1404 indicated?

   YES 

   The failure is duplicated, go to step 2.

   NO 

   Intermittent failure, the system is OK at this time.

2. Disc check

   -1. Clear the hard error codes.

   - 2. Turn the vehicle to the OFF (LOCK) mode then the ON mode.

   - 3. Insert a known-good disc into the DVD player unit, and play the disc, then eject the disc.

   - 4. Check for hard error codes.

   Is DTC 1404 indicated?

   YES 

   Replace The DVD Player Unit (2016 2017 2018) .

   NO 

   Original disc is faulty.

DTC 1404  : Audio Error 4 (DVD Error)

NOTE: 

• Check the vehicle 12 volt battery condition first - Refer to:

  12 Volt Battery Test (Without Auto Idle Stop System) or

  12 Volt Battery Test (Touring) .

• This navigation DTC sets when there is a problem with the BD player unit, or an unplayable disc is inserted.
• Before You Troubleshoot, Make Sure To Follow The General Troubleshooting Information .

1. Problem verification

   -1. Clear the hard error codes.

   - 2. Turn the vehicle to the OFF (LOCK) mode, then the ON mode.

   - 3. Insert a disc into the BD player unit, and play the disc, then eject the disc.

   - 4. Check for hard error codes.

   Is DTC 1404 indicated?

   YES 

   The failure is duplicated, go to step 2.

   NO 

   Intermittent failure, the system is OK at this time.

2. Disc check

   -1. Clear the hard error codes.

   - 2. Turn the vehicle to the OFF (LOCK) mode then the ON mode.

   - 3. Insert a known-good disc into the BD player unit, and play the disc, then eject the disc.

   - 4. Check for hard error codes.

   Is DTC 1404 indicated?

   YES 

   Replace the BD player unit - Refer to:

   BD Player Unit Removal and Installation (2016 2017 2018) or

   BD Player Unit Removal and Installation (2019 2020 2021) .

   NO 

   Original disc is faulty.