| Audio-navigation unit will not turn on (No information display and no sound) |
Symptom Troubleshooting - Refer to: Navigation System Symptom Troubleshooting - Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins, or Navigation System Symptom Troubleshooting - Voice control does not work/respond, or Navigation System Symptom Troubleshooting - Audio-navigation unit will not turn on (No information display and no sound), or Navigation System Symptom Troubleshooting - Rearview camera image does not change when selecting different views, or Navigation System Symptom Troubleshooting - Audio-navigation unit button illumination does not work, or Navigation System Symptom Troubleshooting - Rearview camera image does not come on |
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| Navigation system stays on the CSF screen |
Navigation DTCs |
- GPS Initialization
- Aftermarket metallic window tint on the front window or electronic aftermarket accessories (possibly hidden) mounted near the GPS antenna or the audio-navigation unit
- Disconnected or defective GPS antenna
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| GPS icon is white or not shown |
Do the GPS Information in the System Diagnostic Mode |
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| Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins |
Symptom Troubleshooting - Refer to: Navigation System Symptom Troubleshooting - Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins, or Navigation System Symptom Troubleshooting - Voice control does not work/respond, or Navigation System Symptom Troubleshooting - Audio-navigation unit will not turn on (No information display and no sound), or Navigation System Symptom Troubleshooting - Rearview camera image does not change when selecting different views, or Navigation System Symptom Troubleshooting - Audio-navigation unit button illumination does not work, or Navigation System Symptom Troubleshooting - Rearview camera image does not come on |
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| Navigation touch panel does not work |
Do the Touch Panel Check in the System Diagnostic Mode |
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| Clock will not set to correct time |
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Check the GPS signal |
| System always comes up in-line diagnostic mode |
Factory diagnostic screen In Line Diagnostic mode |
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| Audio-navigation unit button illumination does not work |
Symptom Troubleshooting - Refer to: Navigation System Symptom Troubleshooting - Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins, or Navigation System Symptom Troubleshooting - Voice control does not work/respond, or Navigation System Symptom Troubleshooting - Audio-navigation unit will not turn on (No information display and no sound), or Navigation System Symptom Troubleshooting - Rearview camera image does not change when selecting different views, or Navigation System Symptom Troubleshooting - Audio-navigation unit button illumination does not work, or Navigation System Symptom Troubleshooting - Rearview camera image does not come on |
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| Voice control does not work/respond |
Symptom Troubleshooting - Refer to: Navigation System Symptom Troubleshooting - Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins, or Navigation System Symptom Troubleshooting - Voice control does not work/respond, or Navigation System Symptom Troubleshooting - Audio-navigation unit will not turn on (No information display and no sound), or Navigation System Symptom Troubleshooting - Rearview camera image does not change when selecting different views, or Navigation System Symptom Troubleshooting - Audio-navigation unit button illumination does not work, or Navigation System Symptom Troubleshooting - Rearview camera image does not come on |
Check for any related service bulletin software updates |
| No HD traffic information |
Go to SYMPTOM TROUBLESHOOTING |
Local outage or no local broadcast. Compare to a know-good vehicle of the same year and trim. |
| Rearview camera image does not come on |
Symptom Troubleshooting - Refer to: Navigation System Symptom Troubleshooting - Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins, or Navigation System Symptom Troubleshooting - Voice control does not work/respond, or Navigation System Symptom Troubleshooting - Audio-navigation unit will not turn on (No information display and no sound), or Navigation System Symptom Troubleshooting - Rearview camera image does not change when selecting different views, or Navigation System Symptom Troubleshooting - Audio-navigation unit button illumination does not work, or Navigation System Symptom Troubleshooting - Rearview camera image does not come on |
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| Rearview camera image does not change when selecting different views |
Symptom Troubleshooting - Refer to: Navigation System Symptom Troubleshooting - Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins, or Navigation System Symptom Troubleshooting - Voice control does not work/respond, or Navigation System Symptom Troubleshooting - Audio-navigation unit will not turn on (No information display and no sound), or Navigation System Symptom Troubleshooting - Rearview camera image does not change when selecting different views, or Navigation System Symptom Troubleshooting - Audio-navigation unit button illumination does not work, or Navigation System Symptom Troubleshooting - Rearview camera image does not come on |
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| LaneWatch camera image does not come on |
Symptom Troubleshooting - Refer to: or LANEWATCH SYMPTOM TROUBLESHOOTING - DOES NOT SWITCH TO THE LANEWATCH SCREEN
or LANEWATCH SYMPTOM TROUBLESHOOTING - LANEWATCH CAMERA IMAGE DOES NOT COME ON (SWITCHES TO THE BLACK SCREEN) |
Navigation DTCs |