Symptom Chart
| Symptom | Suspect Area | Remedy (Refer to) |
|---|---|---|
| Squeak or grunt-noise from the front suspension, occurs more in cold ambient temperatures-more noticeable over rough roads or when turning | Front stabilizer bar | Under these conditions, the noise is acceptable. |
| Clunk-noise from the front suspension, occurs in and out of turns | Loose front struts or shocks | Inspect for loose nuts or bolts. Tighten to specifications. See FRONT SUSPENSION SYSTEM . |
| Clunk-noise from the rear suspension, occurs when shifting from reverse to drive. | Loose rear suspension components. | Inspect for loose or damaged rear suspension components. Repair or install new components as necessary. See REAR SUSPENSION SYSTEM . |
| Click or pop-noise from the front suspension, more noticeable over rough roads or over bumps. | Worn or damaged ball joints. | Install new lower arm as necessary. See FRONT LOWER ARM . |
| Click or pop - noise occurs when vehicle is turning. | Worn or damaged ball joints. | Install new lower arm as necessary. See FRONT LOWER ARM . |
| Click or snap - occurs when accelerating around a corner. | Damaged or worn Birfield joint. | Repair or install a new Birfied joint as necessary. See DRIVESHAFT . |
| Front suspension noise - A squeak, creak, or rattle noise - occurs mostly over bumps or rough roads. | Steering components Loose or bent front struts or shock absorbers Damaged spring or spring mounts Damaged or worn arm bushings Worn or damaged stabilizer bar bushing or links. | Go to detailed test A. See FRONT SUSPENSION NOISE SPECIFICATIONS - TEST A . |
| Groaning or grinding - noise from the front strut, occurs when driving on bumpy roads or turning the vehicle. | Uneven seating surface between the insulator and panel by the burrs around the strut insulator mounting bolts and the insulator bolts mounting holes. | Repair or install a new parts as necessary. See FRONT STRUT ASSEMBLY . |
| Rear suspension noise - a squeak, creak or rattle noise - occurs mostly over bumps or rough roads | Loose or bent rear shock absorbers Damaged spring or spring mounts Damaged or worn control arm bushings | Go to detailed test B. See REAR SUSPENSION NOISE SPECIFICATIONS - TEST B . |
| Shudder - occurs during acceleration from a slow speed or stop | Rear axle assembly mis-positioned Damaged or worn front suspension components | Check the axle mounts and rear suspension for damage or wear. Repair as necessary. Check for a loose stabilizer bar, damaged or loose strut/strut bushings or loose or worn ball joints. Inspect the steering linkage for wear or damage. Repair or Install new components as necessary. |
| Shimmy - most noticeable on coast/deceleration - also hard steering condition | Excessive positive caster | Check the caster alignment angle. Correct as necessary. See WHEEL ALIGNMENT . |
| Tire noise - hum/moan at constant speeds | Abnormal wear patterns | Spin the tire and Check for tire wear. Install a new tire as necessary. Inspect for damaged/worn suspension components. Perform wheel alignment. See TIRES / WHEELS , TIRE . |
| Tire noise - noise tone lowers as the vehicle speed is lowered | Out-of-balance tire | Balance the tire and road test. Install a new tire as necessary. See TIRE . |
| Tire noise - ticking noise, change with speed | Nail puncture or stone in tire tread | Inspect the tire. Repair or replace as necessary. See TIRE . |
| Wheel and tire - vibration and noise concern is directly related to vehicle speed and is not affected by acceleration, coasting or decelerating | Damaged or worn tire | Go to detailed test C. See WHEEL AND TIRE SPECIFICATIONS - TEST C . |
| Tire wobble or shudder - occurs at lower speeds | Damaged wheel bearings | Spin the tire and check for abnormal wheel bearing play or roughness. Adjust or Install new wheel bearings as necessary. See FRONT AXLE -- ENTOURAGE and REAR AXLE -- ENTOURAGE . |
| Damaged wheel | Inspect the wheel for damage. Install a new wheel as necessary. See TIRE . |
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| Damaged or worn suspension components | Inspect the suspension components for wear or damage. Repair as necessary. See FRONT SUSPENSION SYSTEM . |
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| Loosen wheel nuts | Check the wheel nuts. Tighten to specification. See WHEEL RUNOUT . |
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| Damaged or uneven tire wear | Spin the tire and Check for abnormal tire wear or damage. Install a new tire as necessary. See TIRE . |
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| Tire shimmy or shake - occurs at lower speeds | Wheel/tire out of balance | See WHEEL RUNOUT . |
| Uneven tire wear | Check for abnormal tire wear. Install a new tire as necessary. See TIRE . |
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| Excessive radial runout of wheel or tire | Perform a radial runout test of the wheel and tire. Install a new tire as necessary. See WHEEL RUNOUT . |
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| Worn or damaged wheel studs or elongate stud holes | Inspect the wheel studs and wheels. Install new components as necessary. See TIRE . |
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| Excessive lateral runout of the wheel or tire | Perform a lateral runout test of the wheel and tire. Check the wheel, tire and hub. Repair or Install new components as necessary. See WHEEL RUNOUT . |
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| Foreign material between the brake disc and hub. | Clean the mounting surfaces of the brake disc and hub. See FRONT AXLE -- ENTOURAGE and REAR AXLE -- ENTOURAGE . |
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| High speed shake or shimmy -occurs at high speeds | Excessive wheel hub runout Damaged or worn tires Damaged or worn wheel bearings Worn or damaged suspension or steering linkage Brake disc or drum imbalance | Go to detailed test D. See WHEEL AND TIRE SPECIFICATIONS - TEST D . |
| Drift left or right | Tires Steering linkage Alignment Base brake system |
Go to detailed test E. See WHEEL AND TIRE SPECIFICATIONS - TEST E . |
| Steering wheel | Alignment Steering linkage Front lower arm ball joint |
Go to detailed test F. See STEERING WHEEL SPECIFICATIONS - TEST F . |
| Tracks incorrectly | Rear suspension Caster | Go to detailed test G. See CASTER SPECIFICATIONS - TEST G . |
| Rough ride | Front strut and spring assembly Rear shock absorber and spring assembly | Go to detailed test H. See FRONT SHOCK ABSORBER SPECIFICATIONS - TEST H . |
| Excessive noise | Front or rear stabilizer bar components Springs Suspension components Shock absorbers |
Go to detailed test I. See REAR SHOCK ABSORBER SPECIFICATIONS - TEST I . |
| Incorrect tire wear | Tire or unbalanced wheels Tire inflation Strut Alignment |
Go to detailed test J. See SUSPENSION SPECIFICATIONS - TEST J . |
| Vibration | Wheel/tire Front wheel driveshaft (s) Steering system Strut and spring assembly Spring and strut mounting Front lower arm ball joint Front lower arm mounting bolt bushing Stabilizer bar bushings Wheel hubs and bearing Rear suspension arms and bushings |
Go to detailed test K. See TROUBLESHOOTING REFERENCE - TEST K . |
| Vehicle leans | Tire/wheel Vehicle load Suspension components Incorrect ride height |
Inflate tires to specification. Redistribute the load as necessary. Visually inspect the suspension system. Correct the ride height as necessary. |
| Poor steering returnability | High knuckle rotating torque Alignment | Go to detailed test E. See WHEEL AND TIRE SPECIFICATIONS - TEST E . |
DETAILED TEST A : FRONT SUSPENSION NOISE
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
|---|---|
| A1 ROAD TEST THE VEHICLE | |
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| A2 THE STEERING SYSTEM | |
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| A3 SHOCK ABSORBER/STRUT CHECK | |
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| A4 CHECK THE FRONT SPRINGS | |
| Check the front spring and front spring mounts/brackets for wear or damage • Are the front springs or spring mounts/brackets worn or damaged ? YES: Repair or Install new components as necessary. Test the system for normal operation. NO: Go toA5. |
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| A5 THE STABILIZER BAR | |
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DETAILED TEST B : REAR SUSPENSION NOISE
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
|---|---|
| B1 ROAD TEST THE VEHICLE | |
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| B2 SHOCK ABSORBER/STRUT CHECK | |
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| B3 THE REAR SPRINGS | |
| Check the rear springs and rear spring mounts/brackets for wear or damage. • Are the rear springs or spring mounts/brackets worn or damaged ? YES: Repair or Install new components as necessary. Test the system for normal operation. NO: Go toB4 . |
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| B4 THE TRAILING ARMS | |
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DETAILED TEST C : WHEEL AND TIRE
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
|---|---|
| C1 ROAD TEST THE VEHICLE | |
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NOTE:
Wheel or tire vibrations felt in the steering wheel are most likely related to the front wheel or tire. Vibration felt through the seat are most likely related to the rear wheel or tire. This may not always be true, but it can help to isolate the problem to the front or rear of the vehicle. Test drive the vehicle at different speed ranges. During the road test, if the vibration can be eliminated by placing the vehicle in neutral or is affected by the speed of the engine, the cause is not the wheels or tires. • Is there a vibration and noise ? YES: Go toC2 . NO: The wheel and tires are OK. Conduct a diagnosis on other suspect systems. |
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| C2 THE FRONT WHEEL BEARINGS | |
| Check the front wheel bearings. Refer to Wheel Bearing Check. (See FRONT AXLE -- ENTOURAGE ). • Are the wheel bearings OK ? YES: Go toC3 . NO: Inspect the wheel bearings. Adjust or Repair as necessary. Test the system for normal operation. |
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| C3 THE TIRES | |
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| C4 ROTATION DIAGNOSIS | |
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| C5 RUNOUT CHECK ON THE TIRE | |
| Measure the radial runout of the wheel and tire assembly. A typical specification for total radial runout is 1.15mm (0.059 inch). • Is the radial runout within specifications ? YES: Go toC8 . NO: Go toC6 . |
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| C6 RUNOUT CHECK ON THE WHEEL | |
| Measure the radial runout of the wheel. A typical specification for total radial runout is 1.14mm (0.045 inch.). • Is the radial runout within specifications ? YES: Install a new tire. Test the system for normal operation. NO: Go toC7 . |
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| C7 THE HUB/BRAKE DISC OR DRUM PILOT RUNOUT OR BOLT CIRCLE RUNOUT | |
| Measure the pilot or bolt circle runout. A typical specification for radial runout is : • pilot runout - less than 0.15mm (0.006 inch.) • bolt circle runout - less than 0.38 mm (0.015 inch.) • Is the radial runout within specification ? YES: Install a new wheel. Test the system for normal operation. NO: Repair or Install new components as necessary. See FRONT SUSPENSION SYSTEM for the front suspension or SS-45 for the rear suspension. |
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| C8 RUNOUT CHECK ON THE TIRE | |
| Measure the lateral runout of the wheel and tire assembly. A typical specification for total lateral runout is 2.5mm (0.098 inch). • Is the lateral runout within specifications ? YES: Wheel and tires are OK. Conduct diagnosis on other suspect systems. NO: Go toC9 . |
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| C9 RUNOUT CHECK ON THE WHEEL | |
| Measure the lateral runout of the wheel. A typical specification for total radial runout is 1.2mm (0.047 inch.) • Is the lateral runout within specifications ? YES: Install a new tire. Test the system for normal operation. NO: Go toC10 . |
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| C10 THE FLANGE FACE LATERAL RUNOUT | |
| Measure the flange face lateral runout. A typical specification for lateral runout is : • hub/brake disc - less than 0.13mm (0.005 inch) • Is the lateral runout within specifications ? YES: Install a new wheel. Test the system for normal operation. NO: Repair or Install new components as necessary. See FRONT SUSPENSION SYSTEM and/or REAR SUSPENSION SYSTEM . |
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DETAILED TEST D :
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
|---|---|
| D1 D1 FOR FRONT WHEEL BEARING ROUGHNESS | |
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| D2 THE END PLAY OF THE FRONT WHEEL BEARINGS | |
| Check the end play of the front wheel bearings. • Is the end play OK ? YES: Go toD3 . NO: Adjust or Repair as necessary. Test the system for normal operation. |
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| D3 THE LATERAL RUNOUT AND THE RADIAL RUNOUT OF THE FRONT WHEELS ON THE VEHICLE | |
| Measure the lateral runout and the radial runout of the front wheels on the vehicle. Go to detailed test C. See WHEEL AND TIRE SPECIFICATIONS - TEST C . • Are the measurements within specifications ? YES: Go toD4 . NO: Install new wheels as necessary and Balance the assembly. Test the system for normal operation. |
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| D4 THE LATERAL RUNOUT OF THE FRONT TIRES ON THE VEHICLE | |
| Measure the lateral runout of the front tires on the vehicle. Go to detailed test C. See WHEEL AND TIRE SPECIFICATIONS - TEST C . • Is the runout within specifications ? YES: Go toD5 . NO: Install new tires as necessary and Balance the assembly. Test the system for normal operation. |
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| D5 THE RADIAL RUNOUT OF THE FRONT TIRES ON THE VEHICLE | |
| Measure the radial runout of the front tires on the vehicle. Go to detailed test C. See WHEEL AND TIRE SPECIFICATIONS - TEST C . • Is the runout within specifications ? YES: Balance the front wheel and tire assemblies. If any tire cannot be balanced, Install a new tire. Test the system for normal operation. NO: Go toD6 . |
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| D6 MOUNT THE TIRE AND WHEEL ASSEMBLY | |
| Mark the high runout location on the tire and also on the wheel. Break the assembly down and rotate the tire 180 degrees (halfway around) on the wheel. Inflate the tire and measure the radial runout. • Is the runout within specifications ? YES: Balance the assembly. Test the system for normal operation. NO: If the high spot is not within 101.6mm (4 inches) of the first high spot on the tire, Go to D7 . |
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| D7 THE WHEEL FLANGE RUNOUT | |
| Dismount the tire and mount the wheel on a wheel balancer. Measure the runout on both wheel flanges. Go to detailed test C. See WHEEL AND TIRE SPECIFICATIONS - TEST C . • Is the runout within specifications ? YES: Locate and Mark the low spot on the wheel. Install the tire, matching the high spot on the tire with the low spot on the wheel. Balance the assembly. Test the system for normal operation. If the condition persists, Go toD8. NO: Install a new wheel. Check the runout on the new wheel. If the new wheel is within limits, locate and Mark the low spot. Install the tire, matching the high spot on the tire with the low spot on the wheel. Balance the assembly. Test the system for normal operation. If the condition persists, Go toD8 . |
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| D8 FOR VIBRATION FROM THE FRONT OF THE VEHICLE | |
| Spin the front wheel and tire assemblies with a wheel balancer while the vehicle is raised on a hoist. Feel for vibration in the front fender or while seated in the vehicle. • Is the vibration present ? YES: Substitute known good wheel and tire assemblies as necessary. Test the system for normal operation. NO: Check the driveline components. Test the system for normal operation. |
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DETAILED TEST E : DRIFT LEFT OR RIGHT
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
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| E1 THE TIRES | |
| Inspect the tires for excessive wear or damage. • Are the tires excessively worn or damaged ? YES: Install new tires. NO: Go toE2 . |
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| E2 THE STEERING LINKAGE | |
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| E3 THE VEHICLE ALIGNMENT | |
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| E4 DRAG DIAGNOSIS | |
| Apply the brakes while driving. Does drift or pull occur when the brakes are applied ? YES: See BRAKE SYSTEM - GENERAL -- ENTOURAGE - "specification". NO: If the steering wheel is in the center, the vehicle is OK. If the steering wheel is off-center, Go to Detailed Test F below. |
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DETAILED TEST F : STEERING WHEEL OFF-CENTER
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
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| F1 THE CLEAR VISION | |
| Place the vehicle on an alignment rack. • Is the clear vision within specification ? YES: Go toF2 . NO: Adjust the clear vision to specification. |
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| F2 THE STEERING COMPONENTS | |
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DETAILED TEST G : TRACKS INCORRECTLY
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
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| G1 THE CASTER | |
| Place the vehicle on an alignment rack. • Is the caster within specification ? YES: Go toG2 . NO: Replace bent or damaged parts. |
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| G2 THE REAR SUSPENSION | |
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DETAILED TEST H : ROUGH RIDE
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
|---|---|
| H1 THE FRONT SHOCK ABSORBER | |
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| H2 THE REAR SHOCK ABSORBERS | |
| Inspect the rear shock absorbers for oil leaks or damage. • Are the rear shock absorbers leaking ? YES: Install new rear shock absorbers. See REAR SHOCK ABSORBER (rear strut assembly). NO: The vehicle is OK. Go toTROUBLESHOOTING . |
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DETAILED TEST I : EXCESSIVE NOISE
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
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| I1 THE SUSPENSION | |
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| I2 THE SPRING AND TORSION BARS | |
| Inspect the springs and stabilizer bars for damage. • Are the spring or stabilizer bars damaged ? YES: Install new spring and/or stabilizer bars. See FRONT STABILIZER BAR and REAR STABILIZER BAR (front/rear stabilizer bars). NO: Go tol3 . |
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| I3 THE FRONT SUSPENSION | |
| Inspect the front suspension components for excessive wear or damage. • Are the front suspension components worn or damaged ? YES: Install new front suspension components. See FRONT SUSPENSION SYSTEM (front suspension). NO: The vehicle is OK. Go to TROUBLESHOOTING . |
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DETAILED TEST J : INCORRECT TIRE WEAR
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
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| J1 THE TIRES | |
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| J2 TIRE WEAR | |
| Inspect the tires for a feathering pattern. • Do the tires have a feathering pattern ? YES: Align the vehicle. Install new tires if badly worn. NO: Go toJ3 . |
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| J3 FOR CUPPED TIRE | |
| Inspect the tires for cupping or dishing. • Are the tires cupped or dished ? YES: Balance and Rotate the tires. NO: The vehicle is OK. Go to TROUBLESHOOTING . |
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DETAILED TEST K : VIBRATION
| CONDITIONS | DETAILS/RESULTS/ACTIONS |
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| K1 ROAD TEST | |
| Accelerate the vehicle to the speed at which the customer indicated the vibration occured. • Is the vibration present ? YES: Go toK2 . NO: The vehicle is OK. Go toTROUBLESHOOTING . |
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| K2 THE TIRES | |
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| K3 THE WHEEL BEARINGS | |
| Spin the tires by hand to check for wheel bearing rougness. • Is the front wheel bearing OK ? YES: Go toK4 . NO: Install new front wheel bearings as necessary. See FRONT AXLE -- ENTOURAGE . |
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| K4 TIRE/WHEEL BALANCE | |
| Check the tire/wheel balance. • Are the tires balanced ? YES: Go toK5 . NO: Balance the tires and wheels as necessary. |
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| K5 THE RUNOUTS | |
For each wheel position measure, locate and mark the following items. See
WHEEL RUNOUT
(wheel/tire).
• Are the runouts as specified ? YES: Go toK7 . NO: Go toK6 . |
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| K6 THE WHEELS AND TIRE | |
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Wheel /tire noise, vibration and harshness concerns are directly related to vehicle speed and are not generally affected by acceleration, coasting or decelerating. Also, out-of-balance wheel and tires can vibrate at more than one speed. A vibration that is affected by the engine rpm, or is eliminated by placing the transmission in Neutral is not related to the tire and wheel. As a general rule, tire and wheel vibrations felt in the steering wheel are related to the front tire and wheel assemblies. Vibrations felt in the seat or floor are related to the rear tire and wheel assemblies. This can initially isolate a concern to the front or rear.
Careful attention must be paid to the tire and wheels. There are several symptoms that can be caused by damaged or worn tire and wheels. Perform a careful visual inspection of the tires and wheel assemblies. Spin the tires slowly and watch for signs of lateral or radial runout. Refer to the tire wear chart to determine the tire wear conditions and actions
| WHEEL AND TIRE DIAGNOSIS | ||
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| Rapid wear at the center | Rapid wear at both shoulders | Wear at one shoulder |
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| Partial wear | Feathered edge | Wear pattern |
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