Inspection Flow

Press the POWER knob and then rotate it counterclockwise while pressing the EJECT button.

Check the items below before performing the "Symptom Troubleshooting".

• Wirings and connectors
• Exterior condition
• Frequency of the symptom occurrence: Always, Intermittent, or Frequent
• How to reproduce the symptom
  1. GPS
     • Cannot identify current location (GPS not receiving)

     Step	Troubleshooting Procedures
     1	Is the vehicle in a location where the sky can be seen well, are there no high buildings, and is it not under a tree? [YES] Inspect the GPS Antenna and Wiring (Refer to Antenna  ) and go to Step 2. [No] Move the vehicle to another place where there are no obstacles.
     2	Can the AVN receive the GPS signal automatically within 10 minutes? [YES] Problem solved. [NO] [No] Replace the AVN Head unit if it does not work properly yet. NOTE: GPS cannot be used indoors and must be connected to a power source with ACC in a vehicle in a location where the signal from the satellite can be received easily. When initially connecting the GPS, it usually takes about 10 minutes to be working normally, but the connection speed can differ depending on the weather condition and surrounding obstacles.

  2. No Power ON or Logo Frozen
     • No Power ON

       Step	Troubleshooting Procedures
       1	Does the 'POWER' knob work properly? [YES] Go to Step 2. [NO] If the 'POWER' knob is damaged or does not work properly, replace the AVN head unit.
       2	To restart the AVN system, turn it off for 5 minutes or remove the power fuse, and then turn it on. Does it work properly? [YES] Problem solved. [NO] [No] Replace the AVN Head unit if it does not work properly yet.

     • Logo Frozen

       Step	Troubleshooting Procedures
       1	Is the logo frozen whenever the AVN starts? [YES] Go to Step 3. [NO] Go to Step 2.
       2	To restart the AVN system, turn it off for 5 minutes or remove the power fuse, and then turn it on. Does it work properly? [YES] Problem solved. [NO] Go to step 3.
       3	Update the AVN S/W. (See 'S/W Version Check & Update' in this article) Does the screen work properly? [YES] Problem solved. [NO] [No] Replace the AVN Head unit if it does not work properly yet.

  3. Display Panel
     • Error Message occurs, Stripe Line appears, or Touchscreen does not work at all

       Step	Troubleshooting Procedures
       1	Does the error message as below occur?
       2	Is there an irregular stripe line on the screen, or does the screen shakes? [YES] [No] Replace the AVN Head unit if it does not work properly yet. [NO] If it does not work at all, replace the AVN Head unit.

  4. Radio (Tuner)
     • FM/AM/RDS do not work properly

       Step	Troubleshooting Procedures
       1	Is there a symptom that the signal is not received intermittently? [YES] If it works well in general condition, do not replace AVN head unit. [NO] It does not work all the time. Go to Step 2.
       2	Inspect the radio glass antenna, the antenna cable and the antenna amplifier. (Refer to Antenna  and External Amplifier ) Does it work properly? [YES] Problem solved. [No] Replace the AVN Head unit if it does not work properly yet.

  5. Navigation Map
     • POI/Address function does not work properly

       Step	Troubleshooting Procedures
       1	This symptom is related with map data. Upgrade the map data to a new version if you want to extend map coverage or POI categories.

     • Map Screen Error

       Step	Troubleshooting Procedures
       1	If only map screen can not be shown at all time, replace the AVN head unit.

  6. AVN Deck and Button
     • It is always impossible to operate the CD deck's Insert/Eject function.

       Step	Troubleshooting Procedures
       1	Replace the AVN head unit if Insert or Eject function does not always work.

     • There is an abnormal sound, or it is always impossible to play a CD.

       Step	Troubleshooting Procedures
       1	Does this symptom appear in a specific mode? [Yes] Check the drive condition, inspect a scratch on the CD, or verify the file type of the CD. [No] Replace the AVN head unit if the symptom always appears.

     • Buttons or knobs do not work.

       Step	Troubleshooting Procedures
       1	Replace the AVN head unit if the button or the knob does not work mechanically.

  7. Bluetooth
     • Phonebook download or Incoming/Outgoing call list function is not supported.

       Step	Troubleshooting Procedures
       1	This is Bluetooth compatibility problem. (Not an AVN head unit problem) Check the Bluetooth phone compatibility. (http://www.navigation.com/hyundai)

     • Bluetooth pairing is poor for a specific mobile phone.

       Step	Troubleshooting Procedures
       1	Check the Bluetooth phone compatibility. Do the factory reset (Refer to "[Appendix] AVN Factory Reset Procedures") if the mobile phone is on the list. (http://www.navigation.com/hyundai)

     • Bluetooth calling quality is not good sometimes.

       Step	Troubleshooting Procedures
       1	It depends on region or mobile phone model.

  8. Rearview Camera
     • There is no guideline on the screen

       Step	Troubleshooting Procedures
       1	The guideline is normally not shown until the AVN boots completely. (The guideline will be shown in about 30 seconds since the AVN boots) If the rearview camera does not work at all time, replace the AVN head unit.

  9. USB
     • USB port does not work properly

       Step	Troubleshooting Procedures
       1	Check the USB port with another USB devices. Does the USB port work properly? [Yes] The USB port has no problem. [No] The USB port has a problem. Check the connectivity between AVN head unit and USB port. (Refer to Multimedia Jack )