- Bring Vehicle to Workshop
- Analyze Customer's Problem
- Ask the customer about the conditions and environment relative to the issue. (Use CUSTOMER PROBLEM ANALYSIS SHEET).
- Verify Symptom, and then Check DTC and Freeze Frame Data
- Confirm the Inspection Procedure for the System or Part
- Using the SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct inspection procedure for the system or part to be checked.
- Erase the DTC and Freeze Frame Data
NOTE:
NEVER erase DTC and Freeze Frame Data before completing Step 2: MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET.
- Inspect Vehicle Visually
- Go to Step 11. if you recognize the problem.
- Recreate (Simulate) Symptoms of the DTC
- Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer.
- If DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC,
- Confirm Symptoms of Problem
- If DTC(s) is/are not displayed, go to Step 9.
- If DTC(s) is/are displayed, go to Step 11.
- Recreate (Simulate) Symptom
- Try to recreate or simulate the condition of the malfunction as described by the customer.
- Check the DTC
- It DTC(s) does (do) not occur, refer to
INTERMITTENT PROBLEM PROCEDURE in BASIC INSPECTION PROCEDURE .
- If DTC(s) occur(s), go to Step 11.
- Perform Troubleshooting Procedure for DTC
- Adjust or repair the vehicle
- Confirmation test
- END
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