Basic Troubleshooting Guide
- Bring Vehicle to Workshop
- Analyze Customer's Problem
- Ask the customer about the conditions and environment relative to the issue.
(Use CUSTOMER PROBLEM ANALYSIS SHEET).
- Verify Symptom, and then Check DTC and Freeze Frame Data
- Connect the GDS to Diagnostic Link Connector (DLC).
- Record the DTC and Freeze Frame Data.
Information
To erase DTC and Freeze Frame Data, refer to Step 4.
Confirm the Inspection Procedure for the System or Part
- Using the SYMPTOM TROUBLESHOOTING GUIDE CHART, choose the correct inspection procedure for the system or part to be checked.
- Erase the DTC and Freeze Frame Data NOTE: NEVER erase DTC and Freeze Frame Data before completing Step 2: MIL/DTC in CUSTOMER PROBLEM ANALYSIS SHEET.
- Inspect Vehicle Visually
- Go to Step 10. If you recognize the problem.
- Recreate (Simulate) Symptoms of the DTC
- Try to recreate or simulate the symptoms and conditions of the malfunction as described by customer.
- If DTC(s) is/are displayed, simulate the condition according to troubleshooting procedure for the DTC.
- Confirm Symptoms of Problem
- If DTC(s) is/are not displayed, go to Step 9.
- If DTC(s) is/are displayed, go to Step 10.
- Recreate (Simulate) Symptom
- Try to recreate or simulate the condition of the malfunction as described by the customer.
- Check the DTC
- It DTC(S) does (do) not Occur, refer to INTERMITTENT PROBLEM PROCEDURE in BASIC INSPECTION PROCEDURE .
- If DTC(s) occur(s), go to Step 11.
- Perform Troubleshooting Procedure for DTC
- Adjust or repair the vehicle
- Confirmation test
- END