Voluntary Service Campaign 2007 M35/M45 Multi-Function Switch Assembly (ITB07-040)

VOLUNTARY SERVICE CAMPAIGN 2007 M35/M45 MULTI-FUNCTION SWITCH ASSEMBLY

SERVICE CAMPAIGN BULLETIN

INTRODUCTION

Infiniti has determined that the multifunction switch assembly located in the center of the dash (which controls such things as the phone, radio, vehicle and navigation information) may not be operating properly on some model year 2007 M35 and M45 vehicles. The image on the center display screen on the dash may not change when operating the radio, A/C, and/or navigation system controls.

To remedy this potential condition, Infiniti is conducting a Service Campaign to inspect the multi-function switch. If a replacement part is necessary, Infiniti will replace the multifunction switch assembly free of charge for parts or labor.

IDENTIFICATION NUMBER

Infiniti has assigned identification number P7246 to this campaign. This number must appear on all communications and documentation of any nature dealing with this Campaign.

DEALER RESPONSIBILITY

Infiniti recommends that dealers correct each vehicle falling within the range of this campaign that enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in a dealer's inventory.

Repair Overview

SERVICE PROCEDURE

1. Make sure the ignition is OFF.
2. Remove instrument finisher B as follows:
   1. Remove the 2 screw covers.
      NOTE: The covers are hard to see.
   2. Remove the 2 screws behind the covers.
   3. Carefully pull off instrument finisher B.
      • If needed, use a plastic trim tool to help remove the finisher.
        Fig 2: Instrument Finisher B

        
3. Carefully remove instrument finisher C; use a plastic trim tool.
   Fig 3: Instrument Finisher C

   
4. Remove the screw for the multifunction switch.
   Fig 4: Multifunction Switch

   
5. Carefully remove the multifunction switch.
   • If needed, use a plastic trim tool to help remove the switch.
     Fig 5: Removing Multifunction Switch

     
6. Check the Lot Number on the back side of the multifunction switch.
   Fig 6: Lot Number Location

   
   • Replace the multifunction switch if the Lot Number is  within this range: 7G12  to 7G25 
   • If the Lot Number is not  in the range above, reinstall the switch; Do not replace.
   NOTE: If the multifunction switch is replaced, render the old one unusable by drilling a hole in the face.

PARTS INFORMATION

Description	Option	PART#	Quantity
Switch Assy; AV & NAVI (Multifunction Switch)	Without Navigation System	28395 - EH00A	1
	With Navigation System	28395-EH 10A

CLAIMS INFORMATION

Submit a Campaign (CM) line claim using the following claims coding: 

"CM" I.D.: P7246 

DESCRIPTION	OP CODE	FRT
Inspect Multifunction Switch Assy.	P72460	0.3

OR 

DESCRIPTION	OP CODE	FRT
Inspect & RPL Multifunction Switch Assy.	P72461	0.3

OWNER'S LETTER

Dear Infiniti M35/M45 Owner:

Infiniti is committed to providing the highest levels of product quality and customer satisfaction. With that in mind, we want to bring to your attention important information regarding the Multi-function Switch Assembly in your 2007 M35/M45 vehicle.

REASON FOR SERVICE ACTION 

Infiniti has determined that the multi-function switch assembly located in the center of the dash, which controls such things as the phone, radio, vehicle and navigation information may not be operating properly on some model year 2007 M35/M45 vehicles. The image on the center display screen on the dash may not change when operating the radio, A/C, and/or navigation system controls.

WHAT INFINITI WILL DO 

Your Infiniti dealer will conduct an inspection of the multi-function switch assembly to determine if the part needs to be replaced. If a replacement part is necessary, Infiniti will replace the multi-function switch assembly free of charge for parts or labor.

WHAT YOU SHOULD DO 

Contact your Infiniti dealer at your earliest convenience in order to arrange an appointment. This free service should take about an hour to complete, but your Infiniti dealer may require your vehicle for a longer period of time based upon the workshop schedule. To ensure the least inconvenience for you, it is important that you have an appointment before bringing your vehicle to the dealer for service.  Please bring this notice with you when you keep your service appointment. Instructions have been sent to your Infiniti dealer.

If the dealer fails, or is unable to complete the modifications free of charge, you may contact the National Consumer Affairs Office, Infiniti Division, Nissan North America, Inc. at P.O Box 685003 Franklin, TN 37068-5003. The toll free number is 1-800-662-6200.

Thank you for providing us an opportunity to ensure on-going satisfaction with your Infiniti M35/M45. We are indeed sorry for any inconvenience this may cause you.