IPOD®/IPHONE® Issues Using Vehicle USB Interface (ITB11-059A)

IPOD®/IPHONE® ISSUES USING VEHICLE USB INTERFACE

TECHNICAL SERVICE BULLETIN

APPLIED VEHICLES

All Infiniti vehicles equipped with a USB interface 

SERVICE INFORMATION

If an iPod®/iPhone® related concern is verified on a vehicle while using the USB interface  , perform the steps in this bulletin for initial diagnosis.

HINT:  For vehicles equipped with a Navigation system, make sure to confirm whether the client is experiencing the issue while using the USB interface or the Bluetooth® Audio Streaming feature. This bulletin applies only if the issue occurs while using the USB interface.

1. Power OFF/ON (restart/reset) the iPod®/iPhone® 
   • The restart/reset procedure is not the same for every iPod®/iPhone®. The restart/reset procedures can be found at www.apple.com/support  .
2. Check the USB cable 
   • Some aftermarket cables can cause issues with USB connectivity. If the client is using an iPod®/iPhone®, the best cable to use is the Apple Inc. branded USB cable.
   • Make sure the cable does not have a short circuit or other concern.
3. Confirm the latest software is installed on the iPod®/iPhone® 
   • Many concerns are addressed by installing the latest iPod®/iPhone® software update from Apple Inc.
   • View the software version of the iPod®/iPhone® by navigating to the Settings  area of the device, then selecting General > About  or Settings. 
   • Visit http://support.apple.com/downloads  and select the applicable device to view the latest software update offered by Apple Inc.
4. If steps   1 -  3  have not resolved the concern: 
   1. Disconnect the cable from the USB interface.
   2. Turn OFF the vehicle, wait one (1) minute, then turn the vehicle back to ACC or ON.
   3. Connect a different USB device to the USB interface in the client's vehicle, then try to duplicate the concern.

      HINT:  Other USB devices include a USB thumb drive formatted at either Fat16 or Fat32 with .mp3 or .wma files, or another type of iPod® (iTouch®, Classic®, Nano®, etc.).

   4. If the concern still exists with a known good USB device, refer to the applicable Electronic Service Manual (ESM) for diagnosis on the USB interface and/or AV Control Unit connectors.

AMENDMENT HISTORY