Basic Operations

WARNING: This page is about a different car, the 2019 Infiniti Q50. However, it is still accessible from the selected car via links, so may be relevant.

Symptom	Possible cause	Possible solution
No image is displayed.	The brightness is at the lowest setting.	Adjust the brightness of the display.
	The systems in the video mode.	Press "DISC-AUX" to change the mode.
	The display is turned off.	Press " -" to turn on the display.
	The interior of the vehicle becomes the a little less than 80 deg.C (176 deg.F) or high temperature, and the protection of the display acts, and a display is turned off.	Wait until the interior of the vehicle has cooled down.
Screen not clear.	Contrast setting is not appropriate.	Adjust the contrast of the display.
No voice guidance is available. Or The volume is too high or too low.	The volume is not set correctly, or it is turned off.	Adjust the volume of voice guidance.
	Voice guidance is not provided for certain streets (roads displayed in gray).	This is not a malfunction.
No map is displayed on the screen.	A screen other than map screen is displayed.	Press "MAP".
The screen is too dim. The movement is slow.	The temperature in the interior of the vehicle is low.	Wait until the interior of the vehicle has warmed up.
Some pixels in the display are darker or brighter than others.	This condition is an inherent characteristic of liquid crystal displays.	This is not a malfunction.
Some menu items cannot be selected.	Some menu items become unavailable while the vehicle is driven.	Park the vehicle in a safe location, and then operate the navigation system.

NOTE: Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is disconnected or becomes discharged. If this occurs, service the vehicle's battery as necessary and re-enter the information in the Address Book.