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Detailed Flow

WARNING: This page is about a different car, the 2018 Infiniti Q60. However, it is still accessible from the selected car via links, so may be relevant.
  1. INTERVIEW FROM THE CUSTOMER 

    Clarify customer complaints before inspection. First of all, perform an interview utilizing Diagnostic Work Sheet  and reproduce the symptom as well as fully understand it. Ask customer about his/her complaints carefully. Check symptoms by driving vehicle with customer, if necessary.

    CAUTION: Customers are not professional. Never guess easily like "maybe the customer means that...," or "maybe the customer mentions this symptom".

    GO TO 2.

  2. CHECK SYMPTOM 

    Reproduce the symptom that is indicated by the customer, based on the information from the customer obtained by the interview. Also check that the symptom is not caused by fail-safe mode. Refer to Fail-Safe (Chassis Control Module) .

    CAUTION: When the symptom is caused by normal operation, fully inspect each portion and obtain the understanding of customer that the symptom is not caused by a malfunction.

    GO TO 3.

  3. PERFORM SELF-DIAGNOSIS 

    SYMBOL With CONSULT

    1. Perform self-diagnosis for "CHASSIS CONTROL".

    Is DTC detected?

    YES

    Record or print self-diagnosis results and freeze frame data (FFD). GO TO 4.

    NO

    INSPECTION END

  4. RECHECK THE SYMPTOM 

    SYMBOL With CONSULT

    Perform DTC confirmation procedures for the error-detected system.

    NOTE: If some DTCs are detected at the some time, determine the order for performing the diagnosis based on DTC Inspection Priority Chart .

    Is DTC detected?

    YES

    GO TO 5.

    NO

    Check harness and connectors based on the information obtained by the interview. Refer to Precautions for Harness Repair .

  5. REPAIR OR REPLACE ERROR-DETECTED PARTS 
    1. Repair or replace error-detected parts.
    2. Reconnect part or connector after repairing or replacing.
    3. When DTC is detected, erase self-diagnosis results for "CHASSIS CONTROL".

    GO TO 6.

  6. FINAL CHECK 

    SYMBOL With CONSULT

    1. Check the reference value for "CHASSIS CONTROL".
    2. Recheck the symptom and check that the symptom is not reproduced on the same conditions.

    Is the symptom reproduced?

    YES

    GO TO 3.

    NO

    INSPECTION END

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