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Pinpoint Test H: No Navigation Voice Guidance

  1. H1: CHECK ALL AUDIO OUTPUT SYSTEMS 
    1. Check audio output across all systems.

    Is there sound output across all systems?

    • Yes  : GO to  H2.
    • No  : GO to  H3.
  2. H2: CHECK VOICE GUIDANCE SOFT KEY 
    1. Check navigation screen menu, voice guidance soft key is not set to OFF position.

    Is the voice guidance soft key set to OFF position?

    • Yes  : Set the voice guidance soft key to ON position. Re - check the system
    • No  : GO to  H3.
  3. H3: VOLUME LEVEL CHECK 
    1. Check the volume level is not set too low.

    Is the volume level set too low? Yes

    Increase the volume level and re - test vehicle. No Refer to the appropriate system wiring diagrams and check integrity of amplifier and speaker system wiring harness and connectors. GO to  H4.

  4. H4: NAVIGATION VOICE ONLY NOT AUDIBLE 
    1. Press the 'Navigation voice repeat' soft key.

    After the navigation voice repeat soft key is pressed, can voice still not be heard even though it has become louder?

    • Yes  : Check and install a new Navigation Control Module (NCM) as required. Refer to the new module/component installation note at top of DTC Index.
    • No  : Operation is normal.
    NOTE: 15 minutes are required for the program to update. If the engine is accidentally turned OFF, start the engine again, and wait for 15 minutes.
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