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Keyless Entry System Lock Function May Not Operate And/Or Operates Intermittently (JTB00578NAS3)

WARNING: This page is about the F-Pace Base, 2.0L Eng VIN N, which is a different variant/trim than selected.
Publication date: 2019-02-20
Reference number: JTB00578NAS3
Supersedes refnos: JTB00578NAS1, JTB00578NAS2

KEYLESS ENTRY SYSTEM LOCK FUNCTION MAY NOT OPERATE AND/OR OPERATES INTERMITTENTLY

KEYLESS ENTRY SYSTEM LOCK FUNCTION MAY NOT OPERATE AND/OR OPERATES INTERMITTENTLY

TECHNICAL SERVICE BULLETIN

Reference Number(s): JTB00578NAS3, Date of Issue:  February 20, 2019
JAGUAR: 2016 XF (X260) and Onwards; 2017 F-PACE (X761) and Onwards; 2017 XE (X760) and Onwards
SECTION: 501-14: Handles, Locks, Latches and Entry Systems
VIN: 045068-099996; 488002-499998; 880002-899997; 240000 Onwards; P10168 Onwards; Y00461 Onwards

AFFECTED VEHICLE RANGE

AFFECTED VEHICLE RANGE

MODEL: MODEL YEAR: VIN: ASSEMBLY PLANT:
F-PACE (X761) 2017 045068-099996 Solihull
F-PACE (X761) 2017 488002-499998 Solihull
F-PACE (X761) 2017-2018 880002-899997 Solihull
F-PACE (X761) 2018 Onwards 240000 Onwards Solihull
XE (X760) 2017 Onwards P10168 Onwards Castle Bromwich
XF (X260) 2016 Onwards Y00461 Onwards Castle Bromwich

MARKETS

NORTH AMERICA

CONDITION SUMMARY

SITUATION: 

The keyless entry system lock function may not operate or operates intermittently.

CAUSE: 

This may be caused by water ingress Into the exterior door handles preventing correct operation of the keyless entry lock function.

ACTION: 

Should a customer express concern, follow the Workshop Procedure below.

PARTS

NOTE:
  • It is not necessary to replace all door exterior handles; only order the quantity required per the customer concern.
  • Where door handle covers or inserts are supplied In primer, a maximum allowance of $62.50 USD or local equivalent has been allocated to cover the cost of paint and materials.
PARTS INFORMATION

PART NUMBER DESCRIPTION QUANTITY
T4N5420LML Door Handle Exterior - Primed - All Models 4
T4N9812 Clip - All Doors - All models 20
C2D5429 Clip - Rear Door - F-PACE (X761) 8
T4N13631 Clip - Front and Rear Door - XE (X760) 10
ZZZ001 *Paint and Materials 1

WARRANTY

NOTE:
  • It is not necessary to replace all door exterior handles; only order the quantity required per the customer concern.
  • Where door handle covers or inserts are supplied in primer, a maximum allowance of $62.50 USD or local equivalent has been allocated to cover the cost of paint and materials.
NOTE:
  • Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
  • The JLR claims submission system requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.
WARRANTY INFORMATION

DESCRIPTION SRO TIME (HOURS) CONDITION CODE CAUSAL PART
Front Door Handle - Renew - Single - F-PACE 76.58.01 0.7 49 T4N5420LML
Front Door Handle - Renew - Pair - F-PACE 76.58.40 1.4 49 T4N5420LML
Rear Door Handle - Renew - Single - F-PACE 76.58.02 0.6 49 T4N5420LML
Rear Door Handle - Renew - Pair - F-PACE 76.58.41 1.2 49 T4N5420LML
Front Door Handle - Renew - Single - XE 76.58.01 0.6 49 T4N5420LML
Front Door Handle - Renew - Pair 76.58.40 1.2 49 T4N5420LML
Rear Door Handle - Renew - Single - XE (Standard Wheelbase) 76.58.02 0.5 49 T4N5420LML
Rear Door Handle - Renew - Pair - XE (Standard Wheelbase) 76.58.41 1.0 49 T4N5420LML
Front Door Handle - Renew - Single - XF 76.58.01 0.7 49 T4N5420LML
Front Door Handle - Renew - Pair - XF 76.58.40 1.3 49 T4N5420LML
Rear Door Handle - Renew - Single - XF 76.58.02 0.5 49 T4N5420LML
Rear Door Handle - Renew - Pair - XF 76.58.41 1.0 49 T4N5420LML
Exterior Door Handle Kit - Passive entry - Single - Assemble 76.58.89.38 0.1 49 T4N5420LML
Exterior Door Handle Kit - Passive entry - Pair - Assemble 76.58.89.36 0.1 49 T4N5420LML
Exterior Door Handle Kit - Passive entry - Set of 4 - Assemble 76.58.89.37 0.3 49 T4N5420LML
Front Door Handle - Left - Complete - Local Respray 79.W.QA3 0.6 49 T4N5420LML
Rear Door Handle - Left - Complete - Local Respray 79.W.RA3 0.6 49 T4N5420LML
Front Door Handle - Right - Complete - Local Respray 79.W.SA3 0.6 49 T4N5420LML
Rear Door Handle - Right - Complete - Local Respray 79.W.TA3 0.6 49 T4N5420LML
NOTE: Normal Warranty procedures apply.

WORKSHOP PROCEDURE

  1. NOTE: Front left door handle shown; others similar.
    G12285668

    Identify the existing door exterior handle(s).

    • (1)  - 'dimple' type handle
    • (2)  - 'stripe' type handle
    • (3)  - 'chrome' type handle
  2. Record the production date of the NEW door exterior handle(s).
    G12285669
    1. The label displays the production day and month. ('31/1' = 31 January).
    2. Peel back the label to display the production year stamp ('17' = 2017).
      • If the production date is 03/08/2017 (03 August 2017) or later, go to Step   4 . 
      • If the production date is 02/08/2017 (02 August 2017) or earlier, go to Step 3. 
  3. G12285670

    Inspect the marking(s) on the replacement door exterior handle(s).

    • Horizontal marking (1)  denotes that the handles are supplied pre-assembled. Go to Step 4. 
    • Vertical marking (2)  denotes that the handles are supplied in kit form. Go to Step 4. 
    • If the new door exterior handle(s) have neither of the above markings and have a production date of 02/08/2017 or earlier, DO NOT use these parts. Return the parts order new replacement door exterior handles and follow the steps above again. 
  4. NOTE: The number of door exterior handles to be replaced will be dependant on the number identified as a concern by the customer.

    Identify if the door exterior handles require painting before they are installed.

    • If the door exterior handle(s) are supplied in the correct color for the vehicle, go to Step   20 . 
    • If the door exterior handle(s) are supplied in kit form partially in primer (covers or inserts must be painted In the correct color to match the vehicle) go to Step   6 . 
    • If the door exterior handle(s) are supplied pre-assembled partially in primer (covers or inserts must be painted in the correct color to match the vehicle), go to Step 5. 
  5. CAUTION: DO NOT dismantle pre-assembled door exterior handles before painting as this will cause damage to the weatherproof seals.
    NOTE: This step is only applicable to pre-assembled door exterior handles that require painting.
    G12285671

    Masking directions: 

    • Type (1) handles:  mask the areas highlighted in blue. Part numbers: LR040667, LR061200.
    • Type (2) handles:  mask the areas highlighted in blue. Part numbers: LR0106320, LR053502, LR068146, LR096116.
  6. Paint the door exterior handle covers/inserts in the correct color to match the vehicle.
    • For pre-assembled door exterior handles, allow the paint to dry.
      • When the paint is dry, remove the tape and go to Step   20  .
    • For door exterior handles in kit form, allow the paint to dry.
      • When the paint is dry, go to Step 7  .
  7. NOTE: Only applicable to chrome handles with painted inserts.
    G12285672

    Install the painted door exterior handle insert into the door exterior handle cover (1). 

    • The painted door exterior handle insert is shown in the installed position (2)  .
    • Viewed from the rear, make sure all the clips are engaged (3)  and that the door exterior handle insert is securely installed.
  8. G12285673

    Prepare the door exterior handle strap inner and electronic module for assembly.

    • Remove the yellow backing from the tape on the electronic unit.
  9. G12285674

    Insert the electrical connector through the door exterior handle strap inner.

  10. NOTE: Make sure the electrical connector is correctly orientated ( ).
    G12285675

    Clip the electrical connector Into the handle strap inner ( ).

  11. G12285676

    Install the antenna and electronic unit into the handle strap inner; align the clip with the handle strap inner rib.

    • Firmly press the electronic unit onto the handle strap inner; make sure the self adhesive tape makes good contact.
  12. G12285677

    Remove and discard the white tape from the electronic unit.

  13. G12285678

    Assemble the Inner and outer sections of the door exterior handle by clamping the 2 sections together.

    • Hook the outer door handle cover around the end of the inner door handle strap (1)  .
    • Rotate the outer door handle cover about point (1)  and clip the inner door handle strap into the outer door handle cover (2)  .
    • Firmly squeeze the door handle strap assembly at the electronic module end to make sure the self adhesive tape makes good contact with the handle strap inner and the handle cover.
  14. G12285679

    Install the 2 screws Into the handle strap.

  15. G12285680

    Start the installation of the door exterior handle gasket.

  16. G12285681

    Make sure the wiring harness is positioned.

  17. NOTE: Make sure the gasket lies flat when it has been installed.
    G12285682

    Install the rubber gasket onto the door exterior handle strap.

    • Make sure the rubber gasket is Installed over the 2 locating pins on the handle base.
    • Make sure the rubber gasket is installed over the 4 locating pins, 2 either side of the wiring harness.
  18. G12285683

    Make sure the rubber gasket sits flush against the handle base and the locating lug at the front of the gasket is installed into the hole in the handle ( )  .

  19. Repeat steps  7- 18 for any remaining handles that require replacement.
  20. NOTE: Only complete this step if 1 or more front door exterior handles have been identified as part of the customer's concern.

    Replace the defective front door exterior handle(s) (see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems - Exterior Front Door Handle).

  21. NOTE: Only complete this step if 1 or more rear door exterior handles have been identified as part of the customer's concern.

    Replace the defective rear door exterior handle(s), (see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems - Exterior Rear Door Handle).

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