Safety Recall R39 / NHTSA 15V-509 Body Control Module (RC-R39-15)
Reference number: RC-R39-15
Supersedes refnos: R39
SAFETY RECALL R39 / NHTSA 15V-509 BODY CONTROL MODULE
SERVICE CAMPAIGN BULLETIN
| CHRYSLER: | 2014 (KL) Jeep® Cherokee |
MODELS
2014 (KL) Jeep® Cherokee
SUBJECT
The windshield wiper system on about 158,600 of the above vehicles may develop static electricity build-up. As a result, an Electro-Static Discharge (ESD) in the wiper system could feed back into the Body Control Module (BCM) internal electronics and cause the BCM to fail. A failed BCM could cause the windshield wiper to stop functioning without warning. Operating the vehicle without windshield wipers under certain driving conditions could limit the driver's view and cause a crash.
REPAIR
All vehicles must be inspected for front wiper functionality. Vehicles found with non-functioning wiper system and Diagnostic Trouble Code B2349 must have the Body Control Module (BCM) replaced.
Also a windshield wiper linkage ground strap will be installed to the windshield wiper linkage module on all involved vehicles.
PARTS INFORMATION
| Part Number | Description |
| CBR2R391AB | Ground Strap Package |
| Each package contains the following components: | |
| Quantity | Description |
| 1 | Strap, Ground |
| 1 | Bolt |
| 68141881AI | Module, Body Control (with Sales Code LM2) |
| 68141880AI | Module, Body Control (with Sales Code LMC and Sales Code LNJ) |
| 68141879AI | Module, Body Control (with Sales Code LMC and without Sales Code LNJ) |
|
NOTE:
The Body Control Module failure rate is estimated to be fewer than 2,000 globally.
|
|
| Part Number | Description |
| 68065586AA | Tape, Tesa (one roll services 40 vehicles) |
PARTS RETURN
No parts return required for this campaign.
SPECIAL TOOLS
The following special tools are required to perform this repair:
- NPN wiTECH VCI Pod Kit
- NPN Laptop Computer
- NPN wiTECH Software
SERVICE PROCEDURE
A. Inspect Wiper System
- Place the ignition in the "RUN" position.
- Turn the front wipers to the "LOW"
position.
- If the wipers cycle at Low speed, continue with Section B. Install Ground Strap.
- If the wipers do not cycle at Low speed, continue with Step 3 .
- Connect the wiTECH VCI pod to the vehicle data link connector.
- Open the wiTECH Diagnostic application.
- Starting at the "Select Tool" screen, highlight the row/tool for the wiPOD device you are using. Then select "Next" at bottom right side of the screen.
- Enter your "User id" and "Password" , then select "Finish" at the bottom of the screen.
- From the "Vehicle View" screen, click on the BCM icon.
- Using the wiTECH check for active DTC's.
- If B2349 code is present the BCM must be replaced , continue with Section B. Install Ground Strap.
- If B2349 code is not present , refer to all current, normal diagnostics published in DealerCONNECT/TechCONNECT and repair as necessary following normal warranty repair guidelines then continue with Section B. Install Ground Strap.
B. Install Ground Strap
- Disconnect and isolate the negative battery cable. If equipped with an Intelligent Battery Sensor (IBS), disconnect the IBS connector first before disconnecting the negative battery cable.
- Remove the right and left fender to cowl muckets by pulling up at the end of the fender to cowl mucket to cowl panel joint and then pulling the fender to cowl mucket out of the fender (Figure 1).
- If equipped, remove the driver's side wiper cover by pulling up on the cover.
- Use the following steps to remove both front wiper arms from the wiper pivots.
- Carefully pry the plastic nut caps off of the pivot end of the wiper arms (Figure 2).
- Remove the nuts that secure the wiper arms to the wiper pivot shafts.
- Lift the front wiper arm to its over-center position to hold the wiper blade off of the glass and relieve the spring tension on the wiper arm to pivot shaft connection.
- Use a slight rocking action to disengage the front wiper arm pivot end from the pivot shaft and remove the wiper arm.
CAUTION: The use of a battery terminal puller or equivalent when removing the front wiper arm is NOT recommended except as a last resort, as this may damage the front wiper arm. - Use the following steps to remove the cowl panel.
- With the use of C-4755 or equivalent, remove the six push pins attaching the cowl panel to the cowl plenum extension (Figure 3).CAUTION: Use care when removing the cowl screen from the retainer on the windshield. If the retainer on the windshield is broken/damaged the windshield will require replacement.
- Starting at the driver's side pull up on the back edge of the cowl panel and work cross car to release the tab from the backside of the cowl panel from the groove in the lower windshield channel (Figure 4).
- Remove the cowl panel cover from vehicle (Figure 4).
- With the use of C-4755 or equivalent, remove the six push pins attaching the cowl panel to the cowl plenum extension (Figure 3).
- Use the following steps to install the windshield wiper linkage ground strap.
- Using Tesa tape, wrap the ground strap from the crimped end of the eyelet terminal to the crimped end of the edge biter clip (Figure 5).
- Secure the ground strap eyelet to the center support using the supplied bolt and tighten to 49 in. lbs. (5.5 N.m) (Figure 6).NOTE: Ensure that the wire and ground strap eyelet are oriented as shown in Figure 6 and the eyelet does not rotate from the 5 o'clock position when the bolt is tightened.
- Install the edge biter clip as shown to the rear edge of the wiper bracket, 45mm from the center of the wiper bracket mounting bolt to the edge biter clip (Figure 6).
- Using Tesa tape, wrap the ground strap from the crimped end of the eyelet terminal to the crimped end of the edge biter clip (Figure 5).
- 8. Use the following steps to install the cowl panel cover and the wiper arms.
- a. Position cowl panel cover to vehicle.
- b. Starting in the center of the back edge of the cowl panel cover and working out to the edges, align the tab on the backside of the cowl panel into the groove in the lower windshield channel.
- c. Using hand pressure fully insert cowl panel cover tab into windshield insert.
- d. Install the six push pins attaching cowl panel cover to cowl.NOTE: Be certain that the wiper motor is in the park position before attempting to install the front wiper arms.
- e. The front wiper arms must be indexed to the pivot shafts with the front wiper motor in the park position to be properly installed. Position the wiper arm pivot end onto the wiper pivot shaft so that the lower edge of the wiper blade is aligned with the wiper alignment marks located near or within the lower margin of the windshield.
- f. Once the wiper blades are aligned, lift the wiper arms away from the windshield slightly to relieve the spring tension on the pivot end and push the pivot ends of the wiper arms down firmly and evenly over the pivot shaft.
- g. Install and tighten the nuts that secure the wiper arms to the pivot shafts. Tighten the nuts to 15 ft. lbs. (20 N.m).
- h. Install the plastic caps onto the wiper arm pivot ends.
- i. If equipped, align the clips on the driver's side wiper cover and engage clips with hand pressure.
- k. Align the clips on the right and left fender to cowl muckets and engage with hand pressure.
- 9. Perform the following as required based on Section A. Inspect Wiper System.
- If B2349 code was present, continue with Section C. Replace Body Control Module.
- If B2349 code was not present , continue with Step 9.
- 10. If equipped with an Intelligent Battery Sensor (IBS), connect the IBS connector first before connecting the negative battery cable. Connect the battery negative cable.
- 11. Close the hood and return the vehicle to the customer.
C. Replace Body Control Module
- Disconnect and isolate the negative battery cable. If equipped with an Intelligent Battery Sensor (IBS), disconnect the IBS connector first before disconnecting the negative battery cable.
- Using a trim stick C-4755 or equivalent, remove the driver side end cap (Figure 7).
- Remove the lower left side A-Pillar extension trim (Figure 8).
- Remove the left side door sill scuff panel (Figure 8).
- Use the following steps to remove the steering column cover from the instrument panel.
- Remove the three screws that secure the hood release bracket to the instrument panel structure (Figure 10).
- Disconnect the data link connector from the hood release bracket. Position the bracket to the side with the hood release cable still attached (Figure 10).
- Disconnect the wire harness connectors from the rearward facing surface of the BCM (Figure 11).
- Remove the three screws that secure the BCM mounting bracket (Figure 11).
- Position the BCM mounting bracket and wire harness to the side.
- Remove the two screws that secure the BCM to the instrument panel structure (Figure 11).
- Disconnect the electrical connectors from the forward facing surface of the BCM and remove the BCM from the instrument panel.
- Connect the electrical connectors to the forward facing surface of the NEW BCM and position the NEW BCM to the instrument panel structure.
- Install and tighten the two screws that secure the BCM to the instrument panel structure. Tighten the screws to 30 in. lbs. (3 N.m).
- Position the BCM mounting bracket to the instrument panel support structure.
- Install and tighten the three screws that secure the BCM mounting bracket to the instrument panel structure. Tighten the screws to 30 in. lbs. (3 N.m).
- Connect the wire harness connectors to the connector receptacles on the rearward facing surface of the BCM housing.
- Install the data link connector to the hood release bracket.
- Position the hood release bracket to the instrument panel.
- Install the three hood release bracket screws and tighten securely.
- Install the steering column cover to the instrument panel.
- Install the left sill scuff panel.
- Install the left A-pillar extension trim.
- Install the left side instrument panel end cap.
- If equipped with an Intelligent Battery Sensor (IBS), connect the IBS connector first before connecting the negative battery cable. Connect the battery negative cable.NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required to be at the latest release level before performing this procedure. If the reprogramming flash for the BCM is aborted or interrupted, repeat the procedure.
- Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH VCI pod to the vehicle data link.
- Place the ignition in the "RUN" position.
- Open the wiTECH Diagnostic application.
- Starting at the "Select Tool" screen, highlight the row/tool for the wiPOD device you are using. Then select "Next" at bottom right side of the screen.
- Enter your "User id" and "Password" , then select "Finish" at the bottom of the screen.
- From the "Vehicle View" screen, click on the BCM icon.
- From the "BCM View" screen, compare the "Current ECU Flash Number" with the "New Part Number" listed on the "sort table" . If the "Current ECU Flash Number" is the same as the "New Part Number" continue to Step 39. If the part numbers are not the same, continue to Step 34 .
- With the cursor over the desired flash file, click the small green arrow button on the right side of the screen.
- From the "ECU Flash" screen follow the wiTECH screen instructions to complete the flash.
- Once the flash is complete click the "OK" button on the "ECU Flash" screen.
- Select the "Clear Stored DTC's" button.
- From the "BCM View" screen, compare the "Current ECU Flash Number" with the "New Part Number" listed on the "sort table" . If the "Current ECU Flash Number" is the same as the "New Part Number" the flash is complete, continue with Step 39 . If the part numbers are not the same, repeat Steps 32 through 37.
- Using the wiTECH scan tool, in the "Vehicle View" screen under the "Vehicle Preparations" tab select "Restore BCM PROXI Configuration" and follow the screen prompts.
- Using the wiTECH scan tool, in the "Vehicle View" screen under the "Vehicle Preparations" tab select "PROXI Configuration Alignment" and follow the screen prompts.
- Using the wiTECH scan tool, in the "Vehicle View"
screen under the "RF Hub"
module select "Miscellaneous Functions"
tab, then highlight and select "BCM Immobilizer Replace"
and follow the screen prompts.NOTE: Step 40 requires the vehicle PIN number using Dealer Connect / Service tab / Repair Information / Key Code to complete the wiTECH routine.
- Perform the EPS VERIFICATION TEST.
- Turn the ignition off.
- Remove all test equipment.
- Connect all previously disconnected components and connectors.
- Verify all accessories are turned off, the battery is fully charged and the charging system has a status of "charged".
- Verify that the ignition is on. With the scan tool, record and erase all Diagnostic Trouble Codes (DTCs) from all modules.NOTE: Turn the steering wheel from stop to stop, holding at each stop position for One second.
- Turn the ignition off and wait five minutes. Turn the ignition on and using the scan tool, read DTCs from all modules.
- If there are no DTCs present after turning ignition on, road test the vehicle for at least five minutes.
- Again, with the scan tool read DTCs. If any DTCs are present, refer to the Table of Contents in the applicable section for the Diagnostic procedure and troubleshoot the new or recurring symptom.
- If there are no DTCs present, continue with Step 42.
- Turn the ignition to the "OFF" position and remove the wiTECH VCI pod and battery charger from the vehicle.
- Close the hood and return the vehicle to the customer.
COMPLETION REPORTING AND REIMBURSEMENT
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by FCA to record recall service completions and provide dealer payments.
Use the following labor operation number and time allowance:
| Labor Operation Number | Time Allowance | |
|---|---|---|
| Inspect Wiper System and Install Tape, Ground Strap and Bolt | 08-R3-91-82 | 0.4 hours |
| Inspect Wiper System, Replace BCM and Install Tape, Ground Strap and Bolt | 08-R3-91-83 | 1.3 hours |
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
OWNER NOTIFICATION AND SERVICE SCHEDULING
All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
ADDITIONAL INFORMATION
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
IMPORTANT SAFETY RECALL
R39 / NHTSA 15V-509
This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
This notification letter is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Dear: (Name)
FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain 2014 model year Jeep® Cherokee vehicles.
The problem is ... The windshield wiper system in your vehicle may develop static electricity build-up. As a result, an Electro-Static Discharge (ESD) in the wiper system could feed back into the Body Control Module (BCM) internal electronics and cause the BCM to fail. A failed BCM could cause the windshield wiper to stop functioning without warning. Operating the vehicle without windshield wipers under certain driving conditions could limit the driver's view and cause a crash.
What your dealer will do ... FCA will repair your vehicle free of charge (parts and labor). To do this, your dealer will install a ground strap to the windshield wiper linkage module. The ground strap will prevent the build-up of static electricity in the windshield wiper system. All vehicles must be inspected for front wiper functionality. Vehicles found with non-functioning wiper system and Diagnostic Trouble Code B2349 must have the Body Control Module (BCM) replaced. The work will take up to 1 hour to complete. However, additional time may be necessary depending on service schedules.
What you must do to ensure your safety... Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a service appointment. Ask the dealer to hold the parts for your vehicle or to order them before your appointment. Please bring this letter with you to your dealer.
If you need help... If you have questions or concerns which your dealer is unable to resolve, please contact the FCA Group Recall Assistance Center at either fcarecalls.com or 1-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard if any of the conditions listed on the card apply to you or your vehicle. If you have further questions go to fcarecalls.com .
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you've had previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to safercar.gov .
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your attention to this important matter.
Customer Services / Field Operations
FCA US LLC
Note to lessors receiving this recall: Federal regulation requires that you forward this recall notice to the lessee within 10 days.