Safety Recall U65/NHTSA 18V-332 Reprogram Powertrain Control Module (U65)

SAFETY RECALL U65/NHTSA 18V-332 REPROGRAM POWERTRAIN CONTROL MODULE

TECHNICAL SERVICE BULLETIN

REMEDY AVAILABLE

2014 - 2018 (WK) Jeep® Grand Cherokee 

2014 - 2018 (WD) Dodge Durango 

• The 2018 (WD) Dodge Durango equipped with 5.7L engine was impacted by stop sale and is eligible for reimbursement allowance through the Recall Floor plan Reimbursement Policy (RFPRP), which can be requested upon recall claim submission.

SUBJECT

The fault handling strategy of the Powertrain Control Module (PCM) software on about 1, 406, 440 of the above vehicles does not remove positive torque requests from the engine controller if the CAN-C bus stops communicating while the cruise control is requesting positive torque. In the instance of a short in the vehicle causing the CAN-C bus to stop communicating while the cruise control is active and the vehicle speed is below the set speed such that the cruise control system is requesting positive torque at the exact moment of the short, it is possible for a positive torque request to be locked on the PCM which may result in either the vehicle maintaining its current speed or possibly accelerating. If the driver does not shift to neutral or apply the brakes to stop the vehicle this condition can cause a vehicle crash without warning.

REPAIR

Inspect the software level of the Powertrain Control Module (PCM) and if necessary, reprogram the PCM.

PARTS INFORMATION

No parts are required to perform this SERVICE PROCEDURE .

PARTS RETURN

No parts return required for this campaign.

SPECIAL TOOLS

The following special tools are required to perform this repair: 

• NPN wiTECH micro pod II
• NPN Laptop Computer
• NPN wiTECH Software

SERVICE PROCEDURE

1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
   NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3. Place the ignition in the "RUN"  position.
4. Open the wiTECH 2.0 website.
5. Enter your "User id"  and "Password"  and your "Dealer Code",  then select "Sign In"  at the bottom of the screen. Click "Accept". 
6. From the "Vehicle Selection"  screen, select the vehicle to be updated.
7. From the "Action Items"  screen, select the "Topology"  tab.
   NOTE: The PCM must be at the latest software calibration level after completing this recall.
8. From the "Topology"  tab, select the "PCM"  module icon.
9. From the "Flash"  tab, compare the "Current Electronic Control Unit (ECU) Part Number"  with the "New ECU Part Number"  listed.
   • If the "Current ECU part Number"  is the same as the "New Part Number",  proceed to Step  15.
   • If the "Current ECU part Number"  is NOT the same as the "New Part Number",  continue with Step 10. 
10. From the PCM tab, select the PCM flash part number. Read the flash special instructions page. Select "OK"  to continue.
11. From the flash ECU agreement page, agree to terms by checking the box.
12. Select "Flash ECU"  and then follow the wiTECH screen instructions to complete the flash.
13. Confirm the software is at the latest available calibration level.
14. Click "View DTCs",  select "Clear All DTCs",  click "Continue"  and then click "Close"  .
15. Place the ignition in the "OFF"  position and then remove the wiTECH micro pod II device from the vehicle.
16. Remove the battery charger from the vehicle.
17. Close the vehicle hood.

COMPLETION REPORTING AND REIMBURSEMENT

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.

Use only one  of the following labor operation numbers and time allowances:

	Labor Operation Number	Time Allowance
Inspect PCM Software Level (2014 - 2018 Model Year)	18-U6-51-81	0.2 hours
Inspect PCM Software Level and Reprogram PCM with New Software (2014 - 2017 Model Year)	18-U6-51-82	0.2 hours
Inspect PCM Software Level and Reprogram PCM with New Software (2018 Model Year)	18-U6-51-83	0.3 hours

Floor Plan Reimbursement 95-95-95-97 Calculate See Below Floor Plan Reimbursement represents the vehicle's average daily allowance (see table below) multiplied by the number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale to the date that the remedy was made available.

Vehicle	Average Daily Allowance
2018 (WD) Dodge Durango 5.7L	$5.37

DEALER NOTIFICATION

To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

OWNER NOTIFICATION AND SERVICE SCHEDULING

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated  VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must  perform this repair on all unsold vehicles before  retail delivery.

Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. 

ADDITIONAL INFORMATION

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services/Field Operations

FCA US LLC

IMPORTANT SAFETY RECALL

Reprogram Powertrain Control Module 

Dear [Name],

This notice applies to your vehicle, 

[Model Year and Model] VIN XXXXXXXXXXXXXXXXX 

U65/NHTSA 18V-332 

LOGO 

VEHICLE PICTURE 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

FCA has decided that a defect, which relates to motor vehicle safety, exists in certain [2014 through 2018 Model Year Dodge Durango and Jeep® Grand Cherokee] vehicles equipped with a gasoline engine and Cruise Control.

It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.

WHY DOES MY VEHICLE NEED REPAIRS? 

The fault handling strategy of the Powertrain Control Module (PCM) software on your vehicle [1] does not remove positive torque requests from the engine controller if the CAN-C bus stops communicating while the cruise control is requesting positive torque. In the instance of a short in the vehicle causing the CAN-C bus to stop communicating while the cruise control is active and the vehicle speed is below the set speed such that the cruise control system is requesting positive torque at the exact moment of the short, it is possible for a positive torque request to be locked on the PCM which may result in either the vehicle maintaining its current speed or possibly accelerating. If the driver does not shift to neutral or apply the brakes to stop the vehicle this condition can cause a vehicle crash without warning. 

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE? 

FCA will repair your vehicle ^[2] free of charge (parts and labor). To do this, your dealer will inspect the software level of the Powertrain Control Module (PCM) and if necessary, reprogram the PCM. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit. Your time is important to us; please be aware that these steps may require more time. The estimated repair time is one hour. We recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

Do not use cruise control on your vehicle until your vehicle has been remedied. 

VISIT RECALLS.MOPAR.COM/HELP FOR MORE INFORMATION AND ANSWERS TO FREQUENTLY ASKED QUESTIONS

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? 

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com  to submit your reimbursement request online. ^[3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you for your attention to this important matter.

Customer Assistance/Field Operations

Fiat Chrysler Automobiles US LLC

YOUR SCHEDULING OPTIONS 

1. RECOMMENDED OPTION Call your authorized Chrysler/Dodge/Jeep®/RAM Dealership 
2. Call the FCA Recall Assistance Center at 1-866-220-6747. An agent can confirm part availability and help schedule an appointment 
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner's Companion App. 

QR Code 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner's Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

DEALERSHIP INSTRUCTIONS 

Please reference Safety Recall U65.