Emissions Recall W91 Reprogram Powertrain Control Module (W91)

EMISSIONS RECALL W91 REPROGRAM POWERTRAIN CONTROL MODULE

SERVICE CAMPAIGN BULLETIN

REMEDY AVAILABLE

2017 - 2018 (DS) Ram 1500 Pickup 

2018 (WK) Jeep® Grand Cherokee 

SUBJECT

The Powertrain Control Module (PCM) software on about 13, 023 of the above vehicles may have been sold with software that was conditionally approved  by the California Air Resource Board (CARB). The requirement of the conditional approval and subsequent reviews with CARB requires reprogramming the Powertrain Control Module with updated software.

REPAIR

Reprogram the Powertrain Control module on all of the above vehilces involved.

PARTS INFORMATION

No parts are required to perform this service procedure.

PARTS RETURN

No parts return required for this campaign.

SPECIAL TOOLS

The following special tools are required to perform this repair: 

• NPN wiTECH MicroPod II
• NPN Laptop Computer
• NPN wiTECH Software

SERVICE PROCEDURE

1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
   NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3. Place the ignition in the "RUN"  position.
4. Open the wiTECH 2.0 website.
5. Enter your "User id"  and "Password"  and your "Dealer Code",  then select "Sign In"  at the bottom of the screen. Click "Accept". 
6. From the "Vehicle Selection"  screen, select the vehicle to be updated.
7. From the "Action Items"  screen, select the "Topology"  tab.
   NOTE: The PCM must be at the latest software calibration level after completing this recall.
8. From the "Topology"  tab, select the "PCM"  module icon.
9. From the "Flash"  tab, compare the "Current Electronic Control Unit (ECU) Part Number"  with the "New ECU Part Number"  listed.
   • If the "Current ECU part Number"  is the same as the "New Part Number",  proceed to Step   15 . 
   • If the "Current ECU part Number"  is NOT the same as the "New Part Number",  continue with Step 10. 
10. From the PCM tab, select the PCM flash part number. Read the flash special instructions page. Select "OK"  to continue.
11. From the flash ECU agreement page, agree to terms by checking the box.
12. Select "Flash ECU"  and then follow the wiTECH screen instructions to complete the flash.
13. Confirm the software is at the latest available calibration level.
14. Click "View DTCs",  select "Clear All DTCs",  click "Continue"  and then click "Close". 
15. Place the ignition in the "OFF"  position and then remove the wiTECH micro pod II device from the vehicle.
16. Remove the battery charger from the vehicle.
17. Close the vehicle hood.
18. For residents of the State of California, complete "Proof of Corrections Form".
19. Return the vehicle to the customer.

COMPLETE PROOF OF CORRECTION FORM FOR CALIFORNIA RESIDENTS

This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement Program  . Complete a Vehicle Emission Recall Proof of Correction Form (Form No. 81-016-1053  ) and supply it to vehicle owners residing in the state of California  for proof that this recall has been performed when they renew the vehicle registration.

Process Steps to obtain the California Proof of Correction form:

1. Access the "DealerCONNECT"  website.
2. Select the "Service"  tab.
3. Under the "Publications"  heading, select the "ePublishing"  link.
4. Sign in using your Dealer Code  and Password. 
5. Select the "Proof of Correction form". 

COMPLETION REPORTING AND REIMBURSEMENT

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record recall service completions and provide dealer payments.

Use one of the following labor operation numbers and time allowances

	Labor Operation Number	Time Allowance
Inspect the PCM software level	18-W9-11-81	0.2 hours
Inspect and reprogram the PCM	18-W9-11-82	0.3 hours

DEALER NOTIFICATION

To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

OWNER NOTIFICATION AND SERVICE SCHEDULING

All involved vehicle owners known to FCA are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated  VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. 

Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use. 

ADDITIONAL INFORMATION

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Services/Field

Operations FCA US LLC

IMPORTANT EMISSIONS RECALL

Reprogram Powertrain Control Module 

Dear [Name],

This notice applies to your vehicle, 

[Model Year and Model] 

VIN XXXXXXXXXXXXXXXXX 

W91 

LOGO 

VEHICLE PICTURE 

FCA US LLC, has determined that certain [2017 - 2018 Model Year (DS) Ram 1500 Pickup, 2018 (WK) Jeep Grand Cherokee] vehicles equipped with a 3.0 L Eco Diesel Engine may have conditionally approved software that requires updating  .

WHY DOES MY VEHICLE NEED REPAIRS? 

Your vehicle ^[1] may have been sold with software that was conditionally approved  by the California Air Resource Board (CARB). The requirement of the conditional approval and subsequent reviews with CARB requires reprogramming the Powertrain Control Module with updated software.

HOW DO I RESOLVE THIS IMPORTANT EMISSIONS ISSUE? 

FCA will repair your vehicle free of charge (parts and labor). To do this, your dealer will reprogram the Powertrain Control Module with the most updated software. The estimated repair time is about a half hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY 

CALIFORNIA RESIDENTS 

The State of California requires the completion of this emission recall repair prior to vehicle registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of Correction Form after the Emission Recall service is performed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof that the Emission Recall has been performed.

In order to ensure your full protection under the emissions warranty provisions, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance of your vehicle.

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? 

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com  to submit your reimbursement request online. ^[2] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

We apologize for any inconvenience, but are sincerely concerned about your satisfaction. Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC

YOUR SCHEDULING OPTIONS 

1. RECOMMENDED OPTION Call your authorized Chrysler/Dodge/Jeep®/RAM/Dealership 
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner's Companion App. 

QR Code 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner's Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity. The last eight characters of your VIN are provided above.

DEALERSHIP INSTRUCTIONS 

Please reference Emissions Recall W91