Navigation Head Unit SD Card Replacement (ELE089)
Publication date: 2015-06-26Reference number: ELE089
NAVIGATION HEAD UNIT SD CARD REPLACEMENT
TECHNICAL SERVICE BULLETIN
Reference Number(s): ELE089, Date of Issue:
June 26, 2015
| KIA: | All Models equipped w/Navigation |
| GROUP: | Electrical |
SERVICE INFORMATION
This bulletin describes the SD Card exchange/replacement procedure related to error messages that may be displayed on the Navigation screen when the incorrect SD Card is inserted.
NOTE:
Only new models (during PDI inspection or at the point of purchase) or compatibility mismatches that occur after head unit replacement will be considered for this program.
An example of the error messages that may be displayed on the navigation screen are shown below:
- GEN3.0 - Please check the SD card The Map data is not recent version
- GEN4.0 - Navigation is currently unavailable. Please check the SD card
- Premium Gen 2.0 - Navigation is currently unavailable. Please check the SD cardNOTE: The Error Message on the screen may vary by AVN Generation. Note the content of the error message and provide it when opening a Techline case.
NOTE:
If the Navigation system displays an error message
with the words SD Card or Map
in the description of the message, the Navigation system has identified a mismatch of the head unit s/w with the inserted map version.
Navigation or SD Card replacements for the incorrect handling of delivered parts are NOT covered under warranty. In all mismatch cases, MnSOFT can assist with identification of the correct matching SD Card and, in certain cases, complete a replacement through this program.
Navigation or SD Card replacements for the incorrect handling of delivered parts are NOT covered under warranty. In all mismatch cases, MnSOFT can assist with identification of the correct matching SD Card and, in certain cases, complete a replacement through this program.
- If an error message is shown on the navigation head unit display, contact Kia Techline and open a case.
- Kia Techline will use the table shown below to identify the following information:
- If you have a suspect SD Card that does not work when tested in a second vehicle, Kia Techline will contact MnSOFT to request an exchange of the affected SD Card.
- Enclosed in the delivery package will be a return shipping label for the old SD Card. Make sure to return the affected SD Card using the included shipping label .
- To request an exchange of the affected SD Card, provide Techline with the following information:
- Dealer Code
- Shipping Address
- Name of Service Manager and direct contact number (cell phone).
- VIN
- AVN P/N
- An image of S/W version number from the navigation head unit (Setup > Main > System Info ).
- An image of the affected SD Card
- In cases where the SD Card is missing from the vehicle or has been lost, the dealership must purchase
a replacement card.
To purchase a replacement SD Card, refer to the contact information shown below.
Call: 888-757-0010 or email: contact@kia-gpsmap.us