Section 110 (Hands Free System): Troubleshooting
WARNING: This page is about a different car, the 2016 Kia Soul EV. However, it is still accessible from the selected car via links, so may be relevant.
| Trouble Symptom | Probable Cause | Remedy |
|---|---|---|
| Not pairing | Bluetooth device of Car is not in discoverable mode | Enter Bluetooth pairing (searching) mode |
| User's phone is Bluetooth off mode | Set users phone in Bluetooth mode | |
| When attempting to pair up with the wrong Bluetooth system | Check Bluetooth device name and address (12 characters) to attempt pairing e.g. 000B24FFF123 | |
| Pass key error | Input the passkey displayed on the audio screen into the phone. | |
| 5 phones have already been registered. | Delete paired phone list | |
| Bluetooth system cannot communicate with the phone. | Refer to appropriate service information.
IOP sheet *IOP: Inter-operability |
|
| No connection | User's phone or Bluetooth device of Car cannot register each other's Bluetooth device | Retry pairing |
| Bluetooth system cannot communicate with the phone. | Wait for 1 minute, then Retry connection or restart the phone. Refer to appropriate service information. IOP sheet |
|
| No re-dial | User phone system issue | Push the Send button twice. |
| Not accepting call | User phone system issue | Refer to appropriate service information. IOP sheet |
| Not dialing | User's phone is operating other programs (e.g. internet, mp3, game, etc.) | Close other programs and then set normal mode |
| Bluetooth system cannot communicate with the phone | Refer to appropriate service information. IOP sheet |