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Home >> Kia >> 2017 >> Sorento L >> Repair and Diagnosis >> Accessories & Equipment >> Entertainment Systems >> Audio/Video/Navigation System >> Troubleshooting >> Navigation (GPS/SD Card)
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Navigation (GPS/SD Card)

  1. System features/Misdiagnose cases
    Inspection Description
    (1) System features -
    1. Displays map using GPS/DR system, calculating GPS signal and vehicle speed
      1. Possible reception issue in poor reception area
      2. Additional wait time required after battery re-connection
    (2) Misdiagnose cases -
    1. Black Box related: GPS reception issue from black box noise
    2. Cluster speed and navigation speed: It may vary (Design spec)
    3. Set Navigation display "North" will lock display of direction
    4. No SXM reception due to environmental issue: Buildings, Tower turn-table parking lot
  2. No GPS Reception/Inaccurate current location
    Issue Inspection Description
    Reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G12173478G12173479G12173480G12173481G12173482G12173483Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173478G12173479G12173480G12173481G12173482G12173483Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
    2. GPS activated

      (Normal: 3 or more yellow "Receive" icon)

      1. Compass icon is activated (Normal: Red compass color)
      2. Correct current location
    G12173478G12173479G12173480G12173481G12173482G12173483Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173478G12173479G12173480G12173481G12173482G12173483Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

    3-1. Enter Engineering Mode
    3-2. DR information at Engineering mode
    (Normal: 3 or more STATUS 1, SNR 40 or above)
    1. Menu > Settings > System I nfo > Storage or SW Info > Touch left bottom 5 times, right bottom 1 time
    G12173478G12173479G12173480G12173481G12173482G12173483Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173478G12173479G12173480G12173481G12173482G12173483Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.

    4. Antenna connection at Engineering mode
    1. Engineering mode → Care → Vehicle I/F diagnose → GPS ANT SHORT/OPEN (Normal: NOT SHORT, NOT OPEN)

    5. If connection is "Open", check cable connection
    1. AVN connector
    2. Antenna connection
    3. Cable connection
    • Move to good reception area and re-test (Poor reception area)

    → Proceed with below step if this issue continues
  3. GPS reception/Incorrect current location
    Issue Inspection Description
    No GPS reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G12173484G12173485G12173486G12173487Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173484G12173485G12173486G12173487Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Duplicate issue
    2. GPS activated

      (Normal: 3 or more yellow "Receive" icon)

      1. Compass icon is activated (Normal: Red compass color)
      2. Check if map displays current location
      Fig 1: Screen Display - System Information
      G12173486Courtesy of KIA MOTORS AMERICA, INC.
      Fig 2: Screen Display - Engineering Mode
      G12173487Courtesy of KIA MOTORS AMERICA, INC.
    3. Check DR at Engineering mode
      1. Engineering mode > Module info > Navi engineering mode

        (Normal: 3 or more STATUS 1, SNR 40 or above)

    • Move to good reception area and re-test (Poor reception area)

    → Proceed with below step if issue continues
    No GPS reception/Inaccurate current location (2) External/Environmental issue
    • Black box
    • Cable connection
    G12173488G12173489G12173490Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Black box related issue
      1. Remove power on black box and reconnect

        (Many cases with GPS reception issue due to black box power)

      Fig 3: Screen Display - System Information
      G12173489Courtesy of KIA MOTORS AMERICA, INC.
      Fig 4: Screen Display - Engineering Mode
      G12173490Courtesy of KIA MOTORS AMERICA, INC.
    2. Antenna connection status on Engineering mode

      (Antenna <-> AVN connection cable)

      1. Remove power on black box and reconnect

        (Many cases with GPS reception issue due to black box power)

      2. Engineering mode → Care → I/F → GPS ANT SHORT/OPEN

        (Normal: NOT SHORT, NOT OPEN)
  4. No GPS Reception/Inaccurate current location
    Issue Inspection Description
    No GPS reception/Inaccurate current location (1) Duplicate issue
    • Duplicate using AVN
    • GPS reception on Engineering Mode
    G12173491G12173492Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    G12173491G12173492Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
    1. Compass is activated

      (Normal: Display 3 or more)

    2. Check DR at Engineering mode

      (Normal: 3 or more STATUS 1, SNR 40 or above)

    3. Check current location

      → If reception is good, proceed with drive test to duplicate issue

      • Move to good reception area and re-test (Poor reception area)

      → Proceed with below step if issue continues
    (2) External/Environmental issue
    • Black box
    • Cable connection
    		 -
    1. Black box
      1. Remove power on black box and reconnect

        (Many cases with GPS reception issue due to black box power)

    2. Antenna/Antenna

      → AVN Cable connection status

    G12173493Courtesy of KIA MOTORS AMERICA, INC.
    1. Check antenna connection

      (1) Check rear AVN antenna connection status (Blue color)

      (2) Joint antenna connection status

      → Check vehicle diagram, 'A pillar', 'C pillar'

      (3) Check antenna connection at roof

      (4) Cable modification

    2. Check antenna connection or Engineering mode

      (1) Engineering mode Care l/F GPS ANT SHORT/OPEN

      (Normal: NOT SHORT, NOT OPEN)
    No GPS reception/Inaccurate current location (3) Defect caused by Ext. parts -
    1. If no antenna connection, replace antenna and re-test
      1. Use test antenna or use from dealer/MRC inventory
    G12173494Courtesy of KIA MOTORS AMERICA, INC.
    (4) Related TSB -
    1. Check related TSB, apply latest H/W and S/W

      (Example: TSB for YG AVN 4.0, Add FELT to FFC Cable (Improve CD and power problem))
    (5) H/U defect -
    1. If antenna connection is good, replace H/U and re-test
      1. Additional wait time is required after disconnecting Battery
    Others -
    1. For additional analysis, store log information
    G12173495Courtesy of KIA MOTORS AMERICA, INC.

    [Setting - logging ON]
    1. Menu → Settings → System info → Storage → press left bottom 5, right bottom → module info (3/3) → Navi Engineering mode → Input 120421

      → GPS/DR → GPS Logging ON → Drive TEST → GPS log export (USB memory connection)

    2. If issues duplicates during drive test, request SW analysis (GPS Module Vendor)
  5. SD Card recognition fail/Error message
Issue Inspection Description
SD Card Recognition/Error message (1) Duplicate issue
  • SD Card recognition
  • Error message
G12173496G12173497Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
G12173496G12173497Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
  1. SD card recognition

    (Normal: recognize, reboot)

  2. Error message

    (Map recognition fail)

  3. Genuine SD Card use

    (Check compatibility with H/U)

  • If SD Card fails to recognize and displays error message, 1) Proceed with below step for further analysis
(2) Visual inspection
  • Damaged SD Card pin, foreign object
  • Damaged SD Card socket, foreign object, bent
G12173498G12173499Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
G12173498G12173499Courtesy of KIA MOTORS AMERICA, INC.KIA MOTORS AMERICA, INC.
  1. Check for damaged PIN SD Card must be unlocked
  2. Damaged SD Card socket, foreign object, bent
(3) SD card files
G12173500Courtesy of KIA MOTORS AMERICA, INC.
  1. Check data in SD card using PC

    (Check model, compare data volume → unnecessary files, data for other model)

    • (2), (3) If issues still occur, replace H/U and re-test
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