Distorted Telephone Reception For Recipient Of Phone Call (LTB00686V4)
Publication date: 2014-09-17Reference number: LTB00686V4
Supersedes refnos: LTB00686, LTB00686V2
DISTORTED TELEPHONE RECEPTION FOR RECIPIENT OF PHONE CALL
TECHNICAL SERVICE BULLETIN
Reference Number(s): LTB00686v4, Date of Issue:
September 17, 2014
Superceded Bulletin(s): LTB00686v3/2014, Date of Issue:
September 16, 2014
| LAND ROVER: | 2013-2014 Range Rover (LG) |
| SECTION: | 415-00 |
| AFFECTED VEHICLES: | Range Rover (LG) Model Year: 2013-2014 VIN: 000001-180715 |
NOTE:
This reissue replaces all previous versions. Please destroy all previous versions. Only refer to the electronic version of this Technical Bulletin in TOPIx.
This bulletin supersedes TSB LTB00686v3/2014 dated 16 SEP 2014, which should either be destroyed or clearly marked to show it is no longer valid (e.g. with a line across the page). Only refer to the electronic version of this Technical Bulletin in TOPIx.
This bulletin supersedes TSB LTB00686v3/2014 dated 16 SEP 2014, which should either be destroyed or clearly marked to show it is no longer valid (e.g. with a line across the page). Only refer to the electronic version of this Technical Bulletin in TOPIx.
MARKETS
All
CONDITION SUMMARY
Situation: A customer may report a concern that the recipient of the Bluetooth telephone call cannot clearly hear the initiator of the telephone call. The recipient may describe the call reception as distorted or an echo can be heard during the conversation. The initiator of the call receives a clear reception.
This version has been issued for a change to the Suggested Customer Concern Code.
Cause: Equalizer file parameters incorrectly set within the audio front control module. Suggested Customer Concern Code JY7.
Action: Should a customer express concern, follow the Service Instruction outlined below.
PARTS
No Parts Required
TOOLS
No Tools Required
WARRANTY
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time.
NOTE:
DDW requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.
| DESCRIPTION | SRO | TIME (HOURS) | CONDITION CODE | CAUSAL PART |
|---|---|---|---|---|
| Audio front control module configuration | 86.90.37 | 0.7 | 42 | LR052071 |
NOTE:
Normal Warranty policies and procedures apply.
SERVICE INSTRUCTION
CAUTION:
This procedure requires SDD DVD139.04 and Calibration File 187 loaded or later.
- Connect the Land Rover approved battery support unit/power supply.
- Connect SDD to the vehicle and begin a new diagnostic session, by reading the VIN for the current vehicle and initiating the data collect sequence.
- Follow the SDD prompts.
- Where no internet connection is available.
- Select the Diagnosis Session Type.
- Select any of the following symptoms:
- Electrical - Information and entertainment system - Telephone system - Outgoing calls cannot be heard
- From 'Recommendations', run: Configure existing module - Audio front control module
- When all tasks are complete, exit the current session by selecting the Session tab and then selecting the Close Session option.
- Disconnect SDD and the battery support unit/power supply.