Communication Errors After A Failed Attempt Of Any Module Update Or Replacement Using Pathfinder (SSM73637)

Publication date: 2017-11-13
Reference number: SSM73637

COMMUNICATION ERRORS AFTER A FAILED ATTEMPT OF ANY MODULE UPDATE OR REPLACEMENT USING PATHFINDER

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM73637, Date of Issue: 13-Nov-2017

LAND ROVER:	Range Rover / L405; Range Rover Sport / L494; Range Rover Velar / L560
SECTION:	Diagnostic Software Hardware

SERVICE INFORMATION

Symptom 000101 Diagnostic Concerns

Content

ISSUE

There have been isolated reports of communication errors after a failed attempt of any module software update or replacement to the vehicle.

PATHFINDER will display red crosses against all modules, with the exception of the Gateway Module (GWM).

CAUSE

Jaguar Land Rover are currently investigating this concern as a matter of urgency.

ACTION

If you experience this concern, do not attempt any further work on the vehicle. Submit a Technical Assistance (TA), and quote the number of this SSM in the title.

This communication will be updated when further information is available.

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.