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How To Proceed With Troubleshooting

HINT: 

  1. VEHICLE BROUGHT TO WORKSHOP 

    NEXT: Go to next step 

  2. CUSTOMER PROBLEM ANALYSIS 

    NEXT: Go to next step 

  3. PROBLEM SYMPTOM CONFIRMATION 

    Result

    Condition Proceed to
    Symptom occurs A
    Symptom does not occur B

    A → Go to step   4 

    B → SYMPTOM SIMULATION 

  4. INSPECT BATTERY VOLTAGE 

    Standard voltage

    11 to 14 V

    If the voltage is below 11 V, replace or recharge the battery before proceeding to the next step.

    NEXT: Go to next step 

  5. CHECK COMMUNICATION FUNCTION OF MULTIPLEX COMMUNICATION SYSTEM (BEAN) 
    1. Use the Techstream to check if the multiplex communication system (MPX) is functioning normally.
      RESULT

      Result Proceed to
      MPX DTC is not output A
      MPX DTC is output B

      B → Go to MULTIPLEX COMMUNICATION SYSTEM 

      A: Go to next step 

  6. CHECK COMMUNICATION FUNCTION OF CONTROLLER AREA NETWORK (CAN) 
    1. Use the Techstream to check for normal function of the CAN communication system.
    2. Check for DTCs.

      Result

      Condition Proceed to
      DTC is not output A
      DTC is output B

      B → Go to CAN COMMUNICATION SYSTEM 

      A: Go to next step 

  7. DTC CHECK 

    Result

    Condition Proceed to
    DTC is output A
    DTC is not output B

    B → Go to step   9 

    A: Go to next step 

  8. DTC CHART 

    NEXT → Go to step   10 

  9. PROBLEM SYMPTOMS TABLE 

    NEXT: Go to next step 

  10. CIRCUIT INSPECTION 

    NEXT: Go to next step 

  11. TERMINALS OF ECM 

    NEXT: Go to next step 

  12. IDENTIFICATION OF PROBLEM 

    NEXT: Go to next step 

  13. REPAIR OR REPLACE 

    NEXT: Go to next step 

  14. CONFIRMATION TEST 

    NEXT → END