How To Proceed With Troubleshooting [09/2012 - ]

HINT: 

• Use the following procedure to troubleshoot the audio and visual system.
• *: Use the Techstream.

1. VEHICLE BROUGHT TO WORKSHOP 

   NEXT: Go to next step 

2. INSPECT BATTERY VOLTAGE 
   1. Measure the battery voltage with the engine switch off.

      Standard voltage

      11 to 14 V

      • If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

      NEXT: Go to next step 

3. DIAGNOSTIC QUESTIONING AND SYMPTOM CONFIRMATION 
   1. Ask the customer about symptoms and confirm malfunctions.
      RESULT
      
      

      Result	Proceed to
      Other symptoms occurred.	A
      The screen displays nothing.	B

      B → Go to step 6 

      A: Go to next step 

4. OPERATION CHECK 
   1. Refer to Check System Normal Condition. Refer to OPERATION CHECK [09/2012 - ] .
      RESULT
      
      

      Result	Proceed to
      Symptom is not normal operation.	A
      Symptom is normal operation.	B

      B → SYMPTOM IS NORMAL OPERATION 

      A: Go to next step 

5. CHECK CAN COMMUNICATION SYSTEM* 
   1. Check for DTC output. Refer to DTC CHECK / CLEAR [09/2012 - ] .
      RESULT
      
      

      Result	Proceed to
      CAN DTCs are not output.	A
      CAN DTCs are output.	B

      B → GO TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2012 - ] 

      A: Go to next step 

6. CHECK FOR DTC* 
   1. Refer to DTC Check/Clear. Refer to DTC CHECK / CLEAR [09/2012 - ] .
      RESULT
      
      

      Result	Proceed to
      DTCs are output.	A
      DTCs are not output. (The multi-display displays content.)	B
      DTCs are not output. (The multi-display does not display anything.)	C

      HINT: 

      If more information is needed, perform a check using the "System Check Mode" screen after checking for DTCs using the Techstream.

      B → Go to step 10 

      C → Go to step 11 

      A: Go to next step 

7. CLEAR DTC* 
   1. Refer to DTC Check/Clear. Refer to DTC CHECK / CLEAR [09/2012 - ] .

      HINT: 

      The present DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.

      NEXT: Go to next step 

8. RECHECK FOR DTC* 
   1. Refer to DTC Check/Clear. Refer to DTC CHECK / CLEAR [09/2012 - ] .
      RESULT
      
      

      Result	Proceed to
      DTCs are output.	A
      DTCs are not output.	B

      HINT: 

      • Even if the malfunction symptom is not confirmed, check for DTCs. This is because the system stores history DTCs.
      • If more information is needed, perform a recheck using the "System Check Mode" screen after rechecking for DTCs using the Techstream.
      • Check for DTCs and inspect the area that the code indicates.

      B → Go to step 10 

      A: Go to next step 

9. DIAGNOSTIC TROUBLE CODE CHART 
   1. Find the output code in Diagnostic Trouble Code Chart. Refer to DIAGNOSTIC TROUBLE CODE CHART [09/2012 - ] .
      NOTE:

      • The navigation system outputs DTCs for the following system.
      • When DTCs other than those in Diagnostic Trouble Code Chart for the navigation system are output, Refer to Diagnostic Trouble Code Chart for the relevant system.
      • Refer to Navigation System. Refer to DIAGNOSTIC TROUBLE CODE CHART [09/2012 - ]
      • Refer to Rear Seat Entertainment System. Refer to DIAGNOSTIC TROUBLE CODE CHART [09/2012 - ]
      • Refer to Rear View Monitor System. Refer to DIAGNOSTIC TROUBLE CODE CHART [09/2012 - ]
      • Refer to Safety Connect System. Refer to DIAGNOSTIC TROUBLE CODE CHART [09/2012 - ]
      RESULT
      
      

      Result	Proceed to
      DTCs for the navigation system are output.	A
      DTCs for the rear seat entertainment system are output.	B
      DTCs for the rear view monitor system are output.	C
      DTCs for the safety connect system are output.	D
      DTCs for the audio and visual system are output.	E

      B → GO TO REAR SEAT ENTERTAINMENT SYSTEM. Refer to  DIAGNOSTIC TROUBLE CODE CHART [09/2012 - ] 

      C → GO TO REAR VIEW MONITOR SYSTEM. Refer to  DIAGNOSTIC TROUBLE CODE CHART [09/2012 - ] 

      D → GO TO SAFETY CONNECT SYSTEM. Refer to  DIAGNOSTIC TROUBLE CODE CHART [09/2012 - ] 

      E → Go to step 13 

      A → GO TO NAVIGATION SYSTEM. Refer to  DIAGNOSTIC TROUBLE CODE CHART [09/2012 - ] 

10. CHECK HARD DISC 
    1. Enter the "Failure Diagnosis" screen. Refer to Check Hard Disc in Operation Check. Refer to OPERATION CHECK [09/2012 - ] .

       OK

       "OK" is displayed.

       NG → REPLACE HARD DISC. Refer to  REMOVAL [09/2012 - ] 

       OK: Go to next step 

11. PROBLEM SYMPTOMS TABLE 
    1. Refer to Problem Symptoms Table. Refer to PROBLEM SYMPTOMS TABLE [09/2012 - ] .
       RESULT
       
       

       Result	Proceed to
       Fault is not listed in Problem Symptoms Table.	A
       Fault is listed in Problem Symptoms Table.	B

       HINT: 

       If the symptom does not recur and no DTCs are output, attempt to reproduce the symptoms. Refer to DIAGNOSTIC TROUBLE CODE CHART [09/2012 - ] .

       B → ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE 

       A: Go to next step 

12. PERFORM TROUBLESHOOTING BASED ON MALFUNCTION SYMPTOM 
    1. Refer to Terminals of ECU. Refer to TERMINALS OF ECU [09/2012 - ] .

       NEXT: Go to next step 

13. CHECK CIRCUIT 
    1. Adjust, repair or replace as necessary.

       NEXT: Go to next step 

14. RECHECK FOR DIAGNOSTIC TROUBLE CODE 

    HINT: 

    After clearing DTCs, recheck for DTCs. Refer to DTC CHECK / CLEAR [09/2012 - ] .

    NEXT: Go to next step 

15. PERFORM CONFIRMATION TEST 

    NEXT → END