Confirm Vehicle Headunit Functionality [08/2013 - ]: Procedure

1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

   Result

   Result	Proceed to
   Cellular phone is compatible.	A
   Cellular phone is not compatible.	B

   HINT: 

   It is important to check the cellular phone compatibility charts carefully:

   • Some apps may only work on cellular phones.
   • Some apps may only work when paired to a vehicle.
   • Some cellular phones do not support all features.

B → RECOMMEND COMPATIBLE CELLULAR PHONE 

A: Go to next step 

1. A 3G or higher connection is required for proper Apps functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Enform services.)

NEXT: Go to next step 

1. Pair the customer's cellular phone to the vehicle.

   Result

   Result	Proceed to
   Cellular phone is not successfully paired.	A
   Cellular phone is successfully paired.	B

B → See step   5 

A: Go to next step 

1. Check that a known good cellular phone can be paired to the customer's vehicle.

   Result

   Result	Proceed to
   Cellular phone is successfully paired.	A
   Cellular phone is not successfully paired.	B

   HINT: 

   For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

B → See step   12 

A → RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

1. Proceed to the appropriate service information based on the customer concern in the table below.

   Result

   Result	Proceed to
   Head unit data Apps (e.g. internet search) do not function properly.	A
   Head unit internet radio Apps do not function properly.	B

   HINT: 

   This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

B → See step   9 

A: Go to next step 

1. Make sure that the customer's cellular phone is paired with the vehicle.
2. Start an internet search Apps on the head unit.
3. Check if a search can be made.

   Result

   Result	Proceed to
   Head unit data Apps does not function properly.	A
   Head unit data Apps functions properly.	B

B → END (NO PROBLEM WAS FOUND) 

A: Go to next step 

NEXT: Go to next step 

1. Make sure that a known good cellular phone is paired with the vehicle.
2. Start an internet search Apps on the head unit.
3. Check if a search can be made.

   Result

   Result	Proceed to
   Head unit data Apps functions properly.	A
   Head unit data Apps does not function properly.	B

   HINT: 

   For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

B → See step   12 

A → RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

1. Make sure that the customer's cellular phone is paired with the vehicle.
2. Start an internet radio Apps on the head unit.
3. Check that the audio can be heard through the vehicle's speakers.

   Result

   Result	Proceed to
   Head unit internet radio apps does not function properly.	A
   Head unit internet radio apps functions properly.	B

B → END (NO PROBLEM WAS FOUND) 

A: Go to next step 

NEXT: Go to next step 

1. Make sure that a known good cellular phone is paired with the vehicle.
2. Start an internet radio Apps on the head unit.
3. Check that the audio can be heard through the speakers.

   Result

   Result	Proceed to
   Head unit internet radio Apps does not function properly using a known good phone.	A
   Head unit internet radio Apps functions properly using known good phone.	B

   HINT: 

   For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

B → RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

A: Go to next step 

1. Perform Apps reset procedure. Refer to OPERATION CHECK [08/2013 - ] .

   Result

   Result	Proceed to
   The problem symptom has been repaired.	A
   The problem symptom has not been repaired.	B

B → See step   13 

A → END