Problem Symptoms Table [09/2013 - ]
NOTE:
- After replacing the multi-media module receiver assembly of vehicles subscribed to pay-type satellite radio broadcasts, registration of the XM radio ID is necessary (w/ SDARS System).
- If the DCM (telematics transceiver) has been replaced, perform the DCM Activation procedure using the Techstream (w/ Manual (SOS) Switch). Refer to DCM ACTIVATION [09/2013 - ] .
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
DISPLAY FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| Black screen (No image appears on navigation/audio screen.) | Proceed to "Black Screen" | Refer to Black Screen [09/2013 - ] |
| Proceed to "Check Software Error History" in Operation Check | Refer to OPERATION CHECK [09/2013 - ] | |
| Proceed to "Visual Mute Signal Circuit between Navigation Receiver Assembly and Multi-display" | Refer to Visual Mute Signal Circuit between Navigation Receiver Assembly and Multi-display [09/2013 - ] | |
| Hard disk drive | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| A message is displayed to inform the driver that the program cannot be read, and the system cannot be operated. | Hard disk drive | Refer to REMOVAL [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| A white or blue screen remains displayed after the engine switch is turned on (ACC). (Even though the navigation system is operated, the screen does not change or navigation sound cannot be heard.) | Hard disk drive | Refer to REMOVAL [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-display assembly | Refer to REMOVAL [09/2013 - ] | |
| A white or blue screen remains displayed after the engine switch is turned on (ACC). (When the navigation system is operated, the current position screen or a navigation screen such as MENU is displayed or navigation sound is heard.) | Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
| The navigation display does not dim when the tail switch is turned on. | Proceed to "Display does not Dim when Light Control Switch is Turned ON" | Refer to Display does not Dim when Light Control Switch is Turned ON [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-display assembly | Refer to REMOVAL [09/2013 - ] | |
| Power does not turn off. (Screen remains on.) | Proceed to "Navigation Receiver Assembly Power Source Circuit" | Refer to Navigation Receiver Assembly Power Source Circuit [09/2013 - ] |
| Multi-display assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Screen is distorted. | Proceed to "Navigation Receiver Assembly Power Source Circuit" | Refer to Navigation Receiver Assembly Power Source Circuit [09/2013 - ] |
| Proceed to "Visual Mute Signal Circuit between Navigation Receiver Assembly and Multi-display" | Refer to Visual Mute Signal Circuit between Navigation Receiver Assembly and Multi-display [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Screen flicker or color distortion | Proceed to "Screen Flicker or Color Distortion" | Refer to Screen Flicker or Color Distortion [09/2013 - ] |
| Proceed to "Visual Mute Signal Circuit between Navigation Receiver Assembly and Multi-display" | Refer to Visual Mute Signal Circuit between Navigation Receiver Assembly and Multi-display [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
PANEL SWITCH AND TOUCH SWITCH FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| Illumination for panel switches of multi-media module receiver assembly does not come on with tail switch on. | Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON" | Refer to Illumination for Panel Switch does not Come on with Tail Switch ON [09/2013 - ] |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Illumination for panel switches of multi-display assembly does not come on with tail switch on. | Proceed to "Illumination Circuit" | Refer to Illumination Circuit [09/2013 - ] |
| Multi-display assembly | Refer to REMOVAL [09/2013 - ] | |
| Panel switches of multi-media module receiver assembly do not function. | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [09/2013 - ] |
| Proceed to "Navigation Receiver Assembly Power Source Circuit" | Refer to Navigation Receiver Assembly Power Source Circuit [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Panel switches of multi-display assembly do not function. | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [09/2013 - ] |
| Multi-display assembly | Refer to REMOVAL [09/2013 - ] | |
| Touch panel switch does not function. | Proceed to "Touch Panel Switch does not Function" | Refer to Touch Panel Switch does not Function [09/2013 - ] |
| Multi-display assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Navigation function switches can be operated while vehicle is driving. | Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
STEERING PAD SWITCH FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| System cannot be operated by steering pad switch. | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [09/2013 - ] |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Illumination for steering pad switch does not come on with tail switch on. | Proceed to "Illumination Circuit" | Refer to Illumination Circuit [09/2013 - ] |
NAVIGATION FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| GPS mark is not displayed. | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [09/2013 - ] |
| Navigation antenna assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Date and time on navigation screen is different from actual date and time. | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [09/2013 - ] |
| Navigation antenna assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Vehicle position mark deviates from correct position and does not return to correct position. | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [09/2013 - ] |
| Navigation antenna assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Cursor or map rotates when vehicle is stopped. | Proceed to "Cursor or Map Rotates when Vehicle Stopped" | Refer to Cursor or Map Rotates when Vehicle Stopped [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Vehicle position mark moves in the opposite direction to the vehicle. | Proceed to "Cursor or Map Rotates when Vehicle Stopped" | Refer to Cursor or Map Rotates when Vehicle Stopped [09/2013 - ] |
| Proceed to "Reverse Signal Circuit" | Refer to Reverse Signal Circuit [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Vehicle position mark deviates from and returns to correct position repeatedly even though GPS mark is displayed. | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [09/2013 - ] |
| Drive the vehicle for sensor learning. (At a place where GPS signals can be received, drive the vehicle clockwise and counterclockwise in at least a 200 meter square 2 times or more.) | - | |
| Navigation antenna assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Vehicle position mark moves slow or fast. | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [09/2013 - ] |
| Navigation antenna assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Voice guidance does not function. | Proceed to "Voice Guidance does not Function" | Refer to Voice Guidance does not Function [09/2013 - ] |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*1 | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [09/2013 - ] | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [09/2013 - ] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2013 - ] | |
| DCM (Telematics transceiver)*1 | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Map display is incomplete. | Hard disk drive | Refer to REMOVAL [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Route cannot be calculated. | Proceed to "Route cannot be Calculated" | Refer to Route cannot be Calculated [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Navigation system cannot record memory point registration or each item setting. | Hard disk drive | Refer to REMOVAL [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| A message indicating to wait for a while because of low temperature is displayed. | Start the engine and increase cabin temperature (near multi-media module receiver assembly). | - |
| Hard disk drive | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| A message is displayed because map data cannot be read, and current position screen is not displayed. | If message appears only when driving on rough roads, check if message disappears when vehicle is stopped. | - |
| Hard disk drive | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Map screen turns white or blue. (GPS receiving status is displayed normally, and switches and own vehicle position mark are also displayed normally.) | Change map scale to smallest (a scale that shows a large area). | - |
| Hard disk drive | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Reverse signal does not change in vehicle signal check mode. | Proceed to "Reverse Signal Circuit" | Refer to Reverse Signal Circuit [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Parking brake switch signal does not change in vehicle signal check mode. | Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
- *1: w/ Manual (SOS) Switch
GENERAL AUDIO FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| Pressing power switch does not turn on system. | Proceed to "Navigation Receiver Assembly Power Source Circuit" | Refer to Navigation Receiver Assembly Power Source Circuit [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| No sound can be heard from speakers. | Proceed to "No Sound can be Heard from Speakers" | Refer to No Sound can be Heard from Speakers [09/2013 - ] |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*1 | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [09/2013 - ] | |
| Proceed to "Speaker circuit" | Refer to Speaker Circuit [09/2013 - ] | |
| DCM (Telematics transceiver)*1 | Refer to REMOVAL [09/2013 - ] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Abnormal noise occurs. | Proceed to "Noise Occurs" | Refer to Noise Occurs [09/2013 - ] |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*1 | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [09/2013 - ] | |
| DCM (Telematics transceiver)*1 | Refer to REMOVAL [09/2013 - ] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Sound quality is bad in all modes. (Volume is too low.) | Check that the ASL function is off. | - |
| Proceed to "Poor Sound Quality in All Modes (Low Volume)" | Refer to Poor Sound Quality in All Modes (Low Volume) [09/2013 - ] | |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver"*1 | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [09/2013 - ] | |
| Proceed to "Speaker circuit" | Refer to Speaker Circuit [09/2013 - ] | |
| DCM (Telematics transceiver)*1 | Refer to REMOVAL [09/2013 - ] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| ASL does not function. | Check that the ASL function is "On". | - |
| Proceed to "Vehicle Speed Signal Circuit between Stereo Component Amplifier and Combination Meter" | Refer to Vehicle Speed Signal Circuit between Stereo Component Amplifier and Combination Meter [09/2013 - ] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
- *1: w/ Manual (SOS) Switch
FM OR AM RADIO FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| Radio broadcast cannot be received or poor reception. | Proceed to "Radio Broadcast cannot be Received or Poor Reception" | Refer to Radio Broadcast cannot be Received or Poor Reception [09/2013 - ] |
| Radio broadcast can be received but radio station cannot be displayed. (Some radio stations do not provide their name information.) | Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
| Only "HD Radio" stations cannot be heard or selected, or their analog or digital sound cannot be changed.*1 | Check the "HD Radio" settings | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| "iPod" tagging function cannot be used.*1 | Check if a message indicating that the capacity for tag information is full is displayed. | - |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2013 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
- *1: w/ HD Radio Function
CD OR DVD PLAYER FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| Disc cannot be inserted/played or disc is ejected right after insertion. | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [09/2013 - ] |
| Proceed to "Disc cannot be Inserted or is Ejected Right After Insertion" | Refer to Disc cannot be Inserted or is Ejected Right After Insertion [09/2013 - ] | |
| Disc cannot be ejected. | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [09/2013 - ] |
| Proceed to "Disc cannot be Ejected" | Refer to Disc cannot be Ejected [09/2013 - ] | |
| Disc sound skips. | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [09/2013 - ] |
| Proceed to "CD/DVD Sound Skips" | Refer to CD/DVD Sound Skips [09/2013 - ] | |
| While vehicle is stopped, DVD cannot be viewed even when parking brake is set. (Parking brake switch is on.) | Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Screen color is poor only when watching DVD. | Change the color settings on the screen adjustment screen. | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Sound quality is bad only when disc is played. (Volume is too low.) | Proceed to "Check Optical Disc Error History" in Operation Check | Refer to OPERATION CHECK [09/2013 - ] |
| Proceed to "Sound Quality is Bad Only when Disc is played (Volume is Too Low)" | Refer to Sound Quality is Bad Only when Disc is Played (Volume is Too Low) [09/2013 - ] |
AUX (STEREO JACK) FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| External device sound cannot be heard or sound quality is bad. (Stereo jack is used.) | Proceed to "Sound Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter [09/2013 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| "AUX" is not displayed on system check mode screen. | Proceed to "Sound Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter [09/2013 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
VOICE RECOGNITION FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| Voice menu screen is not displayed. (Voice recognition function does not turn on.) | Check if the voice recognition prompt function is "On". | - |
| Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [09/2013 - ] | |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly. | Proceed to "Voice is not Recognized" | Refer to Voice is not Recognized [09/2013 - ] |
| Proceed to "Microphone Circuit between Microphone and Navigation Receiver Assembly" | Refer to Microphone Circuit between Microphone and Navigation Receiver Assembly [09/2013 - ] | |
| Hard disk drive | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
"BLUETOOTH" HANDS-FREE FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| "Bluetooth" is inoperative. | Proceed to "Microphone Circuit between Microphone and Navigation Receiver Assembly" | Refer to Microphone Circuit between Microphone and Navigation Receiver Assembly [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Cellular phone registration failure | Proceed to "Cellular Phone Registration Failure, Phonebook Transfer Failure" | Refer to Cellular Phone Registration Failure, Phonebook Transfer Failure [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Cellular phone cannot make outgoing/incoming calls or call in a certain place. | Proceed to "Cellular Phone cannot Make Outgoing/Incoming Calls" | Refer to Cellular Phone cannot Make Outgoing/Incoming Calls [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Message that prompts to check the cellular phone is displayed. | Proceed to "Cellular Phone cannot Make Outgoing/Incoming Calls" | Refer to Cellular Phone cannot Make Outgoing/Incoming Calls [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Phonebook data cannot be transferred manually or automatically. | Check the automatically download contact setting. | - |
| When transferring phonebook data, OBEX authentication may be required. Enter "1234" into the "Bluetooth" phone. | - | |
| Proceed to "Cellular Phone Registration Failure, Phonebook Transfer Failure" | Refer to Cellular Phone Registration Failure, Phonebook Transfer Failure [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Volume of other caller's voice is not at an appropriate volume level, there is noise, sound quality is poor or other caller's voice cannot be heard. | Proceed to "Check Hands-free Voice Quality and Volume Setting" in Operation Check | Refer to OPERATION CHECK [09/2013 - ] |
| Proceed to "The Other Caller's Voice cannot be Heard, is too Quiet, or Distorted" | Refer to The Other Caller's Voice cannot be Heard, is too Quiet, or Distorted [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2013 - ] | |
| Other caller cannot hear your voice at an appropriate volume level, there is noise or an echo, sound quality is poor or other caller cannot hear your voice. | Proceed to "Check Hands-free Voice Quality and Volume Setting" in Operation Check | Refer to OPERATION CHECK [09/2013 - ] |
| Proceed to "The Other Caller cannot Hear Your Voice, or Your Voice is too Quiet or Distorted" | Refer to The Other Caller cannot Hear Your Voice, or Your Voice is too Quiet or Distorted [09/2013 - ] | |
| Proceed to "Microphone Circuit between Microphone and Navigation Receiver Assembly" | Refer to Microphone Circuit between Microphone and Navigation Receiver Assembly [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| E-mail/SMS cannot be received or sent. | Check whether messages can be received/sent using the cellular phone. | - |
| Check that the phone is registered as a hands-free device. | - | |
| Check the sending and receiving e-mails via the navigation system setting. | - | |
| Proceed to "Cellular Phone Registration Failure, Phonebook Transfer Failure" | Refer to Cellular Phone Registration Failure, Phonebook Transfer Failure [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
"BLUETOOTH" AUDIO FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| Portable player cannot be registered. | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Portable player cannot be connected manually/automatically. | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [09/2013 - ] |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth". | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [09/2013 - ] |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Sound of portable player cannot be heard from speakers, or sound is low. | Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low" | Refer to Sound of Portable Player cannot be Heard from Speakers or Sound is Low [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Portable player does not play even after "Bluetooth" audio mode is selected. | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Portable player does not play. | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Track information such as track number, track name, elapsed play time and playlist is not displayed. | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Operation switches for portable player such as play, pause, repeat, random and scan are not displayed. | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Battery condition of portable player is not displayed. | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| "Bluetooth" signal condition is not displayed. | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Portable player cannot pause, select file, fast forward, fast rewind, play at random or scan. | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Noise occurs or sound skips when portable player plays. | Proceed to "Noise Occurs or Sound Skips when Portable Player Plays" | Refer to Noise Occurs or Sound Skips when Portable Player Plays [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Registered device cannot be deleted. | Proceed to "Registered Device cannot be Deleted" | Refer to Registered Device cannot be Deleted [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
USB AUDIO SYSTEM FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| USB audio system sound cannot be heard or sound quality is bad. (USB connector is used.) | Proceed to "Data Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter" | Refer to Data Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter [09/2013 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| USB device or "iPod" is not recognized. | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2013 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Track information such as track, artist and album names are not displayed. | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2013 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| USB device or "iPod" is recognized but cannot play nor play in a sorted order. | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2013 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Album cover art cannot be displayed. | Check that Display Cover Art on the "iPod" Settings screen is set to on. | - |
| Check that a JPEG file is used for the cover art. | - | |
| "iPod" battery cannot be charged. | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2013 - ] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
CUSTOMIZE STARTUP IMAGE OR SCREEN OFF IMAGE FUNCTION
| Symptom | Suspected Area | See |
|---|---|---|
| Screen cannot be changed to UIC setting screen. | Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
| Thumbnails for opening image setting or screen off image setting do not update when USB device is connected. | Check that the USB device was not disconnected while transferring an image. | - |
| Check that the screen was not changed to another function menu while transferring an image. | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2013 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Transfer button cannot be pressed. | Check that a USB device is connected. | - |
| Check that the USB device is not in use. (USB audio system is playing etc.) | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2013 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Image data in USB device cannot be displayed. | Check that the designated folder name is used. | - |
| Check that the file extension of the data is JPG or JPEG. | - | |
| Check that the file name is 32 characters or less and available language is used. | - | |
| Check that the image data size is 10 MB or less. | - | |
| Check that the file system of the USB device is FAT16 or FAT32. | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2013 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Set opening image or screen off image is not displayed. | Check if it is the first start-up after disconnecting and reconnecting the +B terminal. (Reading from the HDD may be slow when the system is first starting-up.) | - |
| Set the opening image or screen off image again. | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Stored image cannot be deleted. | Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
| Message indicating that USB device cannot be accessed is displayed. | Check that the USB device has not been disconnected while the navigation system is recognizing it. | - |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2013 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Thumbnail images for opening image or screen off image are not displayed on setting screen. | Check if it is the first start-up after disconnecting and reconnecting the +B terminal. (Reading from the HDD may be slow when the system is first starting-up.) | - |
| Set the opening image or screen off image again. | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Image cannot be set for opening image or screen off image on setting screen. | Set the opening image or screen off image again. | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |
SDARS SYSTEM FUNCTION (W/ SDARS SYSTEM)
| Symptom | Suspected Area | See |
|---|---|---|
| Satellite radio broadcast cannot be received or reception is bad. | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Satellite radio cannot receive pay type broadcasts. | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Satellite radio broadcast cannot be selected or after selecting broadcast, broadcast cannot be added into memory. | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [09/2013 - ] |
| Proceed to "Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory" | Refer to Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory [09/2013 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Traffic information is not displayed. | Proceed to "Traffic Information is not Displayed" | Refer to Traffic Information is not Displayed [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| "XM Nav Traffic" mark is not displayed. | Proceed to "Traffic Information is not Displayed" | Refer to Traffic Information is not Displayed [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] | |
| Screen does not change when XM related function is selected on information screen or does not function properly after changed to each function screen. | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [09/2013 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2013 - ] |