How To Proceed With Troubleshooting [08/2014 - ]: Procedure

Result

Result:  1

NEXT 

See step  2

HINT: 

• In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
• The following 5 items are important points for problem analysis:

  What?	Vehicle model, system name
  When?	Date, time, occurrence frequency. Does it occur recently or for a long time?
  Where?	Does it occur at specified place?
  Under what conditions?	Unlock/lock the door, power switch on (IG), hybrid system start.
  How did it happen?	Problem symptoms*

  • *: Be sure to ask the customer in detail about the following points concerning the vehicle operating conditions, environment and problem, and then check for DTCs.
    1. If the entry lock/unlock function does not operate for all doors.
    2. If the entry lock function does not operate.
    3. If the entry unlock function does not operate.
    4. If both the entry lock and unlock functions do not operate.
    5. If the wireless lock and unlock functions do not operate.
    6. If there is no power even when the power switch is pressed [does not turn on (ACC)].
    7. If the hybrid control system does not start with the push start function.
    8. If the wireless answer-back buzzer and outside warning buzzers do not sound.
    9. Did you try to hybrid control system start by put the electrical key direct on the power switch and press the power switch on (IG).
    10. If the interior warning buzzers do not sound.
    11. Any other details concerning the problem.
  • If it is supposed that electric wave interference is likely, be sure to ask the customer in detail about the following points concerning the vehicle operating conditions, environment and problem.
    1. Specific locations where the system does not operate (such as near TV towers, large video displays, wireless garage door opener systems, wireless security cameras, home security systems, etc.).
    2. Specific times when the system does not operate:

       Whether or not symptoms occurred immediately after purchase or only recently.

       Whether or not the symptoms occurred when the key was even right by the vehicle (electrical key antenna).

    3. If the system does not operate only when near specific vehicles (there may be an effect from electric waves from the wireless systems of other vehicles).
    4. If the system operates intermittently.
    5. If the key is bundled together with other items.
    6. If the key is carried together with other electronic devices, such as cell phones, personal computers, portable music players, other electrical keys, etc. (keep the key at least 0.1 m (0.33 ft.) away from such items).
    7. Where the key is being kept when not in use:

       Whether or not the key being placed within 1 m (3.28 ft.) of items such as TVs, DVD recorders, induction cookers, rice cookers, dishwashers, modems, cell phones, personal computers, microwave ovens, desk or floor lamps, cordless telephones, etc.

    8. If there are electronic devices that transmit electric waves placed in the vehicle.
    9. When the key battery was last replaced (when the battery is low).

       The key battery can be checked roughly using the "Key Low Battery" item in the Data List (See article. Refer to DATA LIST / ACTIVE TEST [08/2014 - ] ).

    10. If the customer installed any optional components (theft deterrent devices, wireless fog lights, etc.) to the vehicle.

Result

Result:  1

NEXT 

See step  3

1. Measure the auxiliary battery voltage with the power switch off.

   Standard Voltage

   11 to 14 V

   If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

   Result

   Proceed to
   NEXT

Result:  1

NEXT 

See step  4

1. Use the Techstream to check if the CAN communication system is functioning normally.

   Result

   Result	Proceed to
   CAN DTC is not output	A
   CAN DTC is output	B

Result:  2

B 

GO TO CAN COMMUNICATION SYSTEM 

(See article. Refer to HOW TO PROCEED WITH TROUBLESHOOTING [08/2014 - ] )

Result:  1

A 

See step  5

1. Use the Techstream to check if the LIN communication system is functioning normally.

   Result

   Result	Proceed to
   LIN DTC is not output	A
   LIN DTC is output	B

Result:  2

B 

GO TO LIN COMMUNICATION SYSTEM 

(See article. Refer to HOW TO PROCEED WITH TROUBLESHOOTING [08/2014 - ] )

Result:  1

A 

See step  6

1. Use the Techstream to check if the wireless door lock control system is functioning normally.

   Result

   Result	Proceed to
   Wireless door lock control system DTC is not output	A
   Wireless door lock control system DTC is output	B

Result:  2

B 

GO TO WIRELESS DOOR LOCK CONTROL SYSTEM 

(See article. Refer to HOW TO PROCEED WITH TROUBLESHOOTING [08/2014 - ] )

Result:  1

A 

See step  7

1. Recheck for DTCs (See article. Refer to DTC CHECK / CLEAR [08/2014 - ] ). Based on the DTCs output, proceed each system's DTC procedure.

   Result

   Result	Proceed to
   DTC is not output	A
   Engine immobiliser system DTC is output	B
   Smart Access System with Push-button Start (for Entry Function) DTC is output	C

Result:  2

B 

GO TO ENGINE IMMOBILISER SYSTEM 

(See article. Refer to HOW TO PROCEED WITH TROUBLESHOOTING [08/2014 - ] )

Result:  3

C 

GO TO DIAGNOSTIC TROUBLE CODE CHART 

(See article. Refer to DIAGNOSTIC TROUBLE CODE CHART [08/2014 - ] )

Result:  1

A 

See step  8

1. Refer to Problem Symptoms Table (See article. Refer to PROBLEM SYMPTOMS TABLE [08/2014 - ] ).

   Result

   Result	Proceed to
   Fault is not listed in problem symptoms table	A
   Fault is listed in problem symptoms table	B

Result:  2

B 

See step  10

Result:  1

A 

See step  9

1. Operation Check (See article. Refer to OPERATION CHECK [08/2014 - ] ).
2. Check Data List / Active Test (See article. Refer to DATA LIST / ACTIVE TEST [08/2014 - ] ).
3. Check Terminals of ECU (See article. Refer to TERMINALS OF ECU [08/2014 - ] ).

   Result

   Proceed to
   NEXT

Result:  1

NEXT 

See step  10

Result

Result:  1

NEXT 

See step  11

1. Clear the DTCs (See article. Refer to DTC CHECK / CLEAR [08/2014 - ] ).
2. Check for DTCs (See article. Refer to DTC CHECK / CLEAR [08/2014 - ] ).

   HINT: 

   Before checking for DTCs, perform the "DTC Output Confirmation Operation" procedure (See article. Refer to DIAGNOSTIC TROUBLE CODE CHART [08/2014 - ] ).

   Result

   Result	Proceed to
   DTC is not output	A
   Smart Access System with Push-button Start (for Entry Function) DTC is output	B

Result:  1

A 

END 

Result:  2

B 

GO TO DIAGNOSTIC TROUBLE CODE CHART 

(See article. Refer to DIAGNOSTIC TROUBLE CODE CHART [08/2014 - ] )