Problem Symptoms Table [09/2014 - 11/2017]
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
VOICE GUIDANCE
| Symptom | Suspected Area | Link |
|---|---|---|
| "Safety Connect failure detected, please contact your dealer" message is played | Refer to HEALTH CHECK | Refer to HEALTH CHECK [09/2014 - 09/2020] |
| Diagnostic Trouble Code Chart (Red Indicator has failed and cannot indicate a failure) |
Refer to DIAGNOSTIC TROUBLE CODE CHART [09/2014 - 11/2017] | |
| "Safety Connect Activation Failed" message is played | Verify any network problems by calling the Lexus Customer Assistance Center and select prompt for "Lexus Enform with Safety Connect" | - |
| Wait for a while, then move to different location and retry (try to find location with better signal reception) | - | |
| Refer to HEALTH CHECK | Refer to HEALTH CHECK [09/2014 - 09/2020] | |
| Diagnostic Trouble Code Chart | Refer to DIAGNOSTIC TROUBLE CODE CHART [09/2014 - 11/2017] | |
| "Unable to Connect the Emergency Call Center" or "Unable to Connect to the Call Center" message is played | Verify any network problems by calling the Lexus Customer Assistance Center and select prompt for "Lexus Enform with Safety Connect" | - |
| Wait for a while, then move to different location and retry (try to find location with better signal reception) | - | |
| Perform Vehicle Inquiry on the Techstream and verify subscription status | - | |
| Refer to UNABLE TO CONNECT TO CALL CENTER | Refer to UNABLE TO CONNECT TO CALL CENTER [09/2014 - 11/2017] | |
| "Safety Connect is not active" message is played | Perform Vehicle Inquiry on the Techstream and verify subscription status | - |
| Explain to the customer that the system is in deactive mode, and confirm whether or not they would like to change to active mode | - |
INDICATOR CONDITION
| Symptom | Suspected Area | Link |
|---|---|---|
| Green indicator abnormal (Remains OFF) | Verify any network problems by calling the Lexus Customer Assistance Center and select prompt for "Lexus Enform with Safety Connect" | - |
| Refer to DCM POWER SOURCE CIRCUIT | Refer to DCM POWER SOURCE CIRCUIT [09/2014 - 11/2017] | |
| Refer to GREEN INDICATOR REMAINS OFF | Refer to GREEN INDICATOR REMAINS OFF [09/2014 - 11/2017] | |
| Red indicator abnormal (Remains ON) | Refer to RED INDICATOR REMAINS ON | Refer to RED INDICATOR REMAINS ON [09/2014 - 11/2017] |
| Green and red indicators abnormal (Remains OFF) | Verify any network problems by calling the Lexus Customer Assistance Center and select prompt for "Lexus Enform with Safety Connect" | - |
| Refer to GREEN AND RED INDICATORS DO NOT COME ON WHEN IG-ON | Refer to GREEN AND RED INDICATORS DO NOT COME ON WHEN IG-ON [09/2014 - 11/2017] | |
| Refer to DCM POWER SOURCE CIRCUIT | Refer to DCM POWER SOURCE CIRCUIT [09/2014 - 11/2017] | |
| DCM (Telematics Transceiver) | Refer to REMOVAL [09/2014 - 11/2017] | |
| Green and red indicators blink simultaneously | Refer to GREEN AND RED INDICATORS BLINK SIMULTANEOUSLY | Refer to GREEN AND RED INDICATORS BLINK SIMULTANEOUSLY [09/2014 - 11/2017] |