Problem Symptoms Table [12/2017 - 10/2020]
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
| Symptom | Suspected Area | Link |
|---|---|---|
| Steering is heavy (for 2WD) | Front tires (Improperly inflated, unevenly worn) | Refer to INSPECTION [12/2017 - 10/2020] |
| Front wheel alignment (Incorrect) | Refer to ADJUSTMENT [12/2017 - 09/2018] , or refer to ADJUSTMENT [09/2018 - 10/2020] | |
| Front suspension (Front lower suspension arm) | Refer to INSPECTION [12/2017 - ] | |
| Front suspension (Steering knuckle) | Refer to ON-VEHICLE INSPECTION [12/2017 - ] | |
| Torque sensor, power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Steering column assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 09/2019] , or refer to REMOVAL [09/2019 - 10/2020] | |
| Battery and power source circuit | Refer to ON-VEHICLE INSPECTION [12/2017 - 10/2020] | |
| Power source voltage of power steering ECU | Refer to DATA LIST / ACTIVE TEST [12/2017 - 10/2023] | |
| Vehicle condition (Steering wheel is turned from left to right repeatedly with vehicle stopped or heavy load is continuously applied to vehicle) | Refer to DATA LIST / ACTIVE TEST [12/2017 - 10/2023] | |
| CAN communication system | Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2017 - 09/2018] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2018 - 10/2020] | |
| Power steering ECU (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Steering is heavy (for AWD) | Front tires (Improperly inflated, unevenly worn) | Refer to INSPECTION [12/2017 - 10/2020] |
| Front wheel alignment (Incorrect) | Refer to ADJUSTMENT [12/2017 - 09/2018] , or refer to ADJUSTMENT [09/2018 - 10/2020] | |
| Front suspension (Front lower suspension arm) | Refer to INSPECTION [12/2017 - ] | |
| Torque sensor, power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Steering column assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 09/2019] , or refer to REMOVAL [09/2019 - 10/2020] | |
| Battery and power source circuit | Refer to ON-VEHICLE INSPECTION [12/2017 - 10/2020] | |
| Power source voltage of power steering ECU | Refer to DATA LIST / ACTIVE TEST [12/2017 - 10/2023] | |
| Vehicle condition (Steering wheel is turned from left to right repeatedly with vehicle stopped or heavy load is continuously applied to vehicle) | Refer to DATA LIST / ACTIVE TEST [12/2017 - 10/2023] | |
| CAN communication system | Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2017 - 09/2018] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2018 - 10/2020] | |
| Power steering ECU (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Steering effort differs between right and left or is uneven (for 2WD) | Rotation angle sensor initialization and torque sensor zero point calibration incomplete | Refer to CALIBRATION [12/2017 - 10/2023] |
| Front tires (Improperly inflated, unevenly worn) | Refer to INSPECTION [12/2017 - 10/2020] | |
| Front wheel alignment (Incorrect) | Refer to ADJUSTMENT [12/2017 - 09/2018] , or refer to ADJUSTMENT [09/2018 - 10/2020] | |
| Front suspension (Steering knuckle) | Refer to ON-VEHICLE INSPECTION [12/2017 - ] | |
| Torque sensor, motor rotation angle sensor, power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Steering column assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 09/2019] , or refer to REMOVAL [09/2019 - 10/2020] | |
| Power steering ECU (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Steering effort differs between right and left or is uneven (for AWD) | Rotation angle sensor initialization and torque sensor zero point calibration incomplete | Refer to CALIBRATION [12/2017 - 10/2023] |
| Front tires (Improperly inflated, unevenly worn) | Refer to INSPECTION [12/2017 - 10/2020] | |
| Front wheel alignment (Incorrect) | Refer to ADJUSTMENT [12/2017 - 09/2018] , or refer to ADJUSTMENT [09/2018 - 10/2020] | |
| Front suspension (Front lower suspension arm) | Refer to INSPECTION [12/2017 - ] | |
| Torque sensor, motor rotation angle sensor, power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Steering column assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 09/2019] , or refer to REMOVAL [09/2019 - 10/2020] | |
| Power steering ECU (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| While driving, steering effort does not change in accordance with vehicle speed, or steering wheel does not return to its centered position easily (for 2WD) | Front suspension (Steering knuckle) | Refer to ON-VEHICLE INSPECTION [12/2017 - ] |
| Front suspension (Front lower suspension arm) | Refer to INSPECTION [12/2017 - ] | |
| Speed sensor | Refer to TEST MODE PROCEDURE [12/2017 - 09/2018] , or refer to TEST MODE PROCEDURE [09/2018 - 10/2023] | |
| Skid control ECU (Brake actuator assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Torque sensor, motor rotation angle sensor, power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| CAN communication system | Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2017 - 09/2018] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2018 - 10/2020] | |
| Power steering ECU (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| While driving, steering effort does not change in accordance with vehicle speed, or steering wheel does not return to its centered position easily (for AWD) | Front suspension (Front lower suspension arm) | Refer to INSPECTION [12/2017 - ] |
| Speed sensor | Refer to TEST MODE PROCEDURE [12/2017 - 09/2018] , or refer to TEST MODE PROCEDURE [09/2018 - 10/2023] | |
| Skid control ECU (Brake actuator assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Torque sensor, motor rotation angle sensor, power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| CAN communication system | Refer to HOW TO PROCEED WITH TROUBLESHOOTING [12/2017 - 09/2018] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2018 - 10/2020] | |
| Power steering ECU (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Knocking (or cranking) sound occurs when turning steering wheel back and forth while power steering is operating (for 2WD) | No. 2 steering intermediate shaft assembly (w/o VGRS) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 09/2019] , or refer to REMOVAL [09/2019 - 10/2020] |
| Steering actuator assembly (w/ VGRS) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Steering sliding with shaft yoke sub-assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 09/2019] , or refer to REMOVAL [09/2019 - 10/2020] | |
| Rack and pinion power steering gear assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Knocking (or cranking) sound occurs when turning steering wheel back and forth while power steering is operating (for AWD) | No. 2 steering intermediate shaft assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] |
| Rack and pinion power steering gear assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] | |
| Friction sounds occur when turning steering wheel during low speed driving (for 2WD) | Power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] |
| Steering column assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 09/2019] , or refer to REMOVAL [09/2019 - 10/2020] | |
| Friction sounds occur when turning steering wheel during low speed driving (for AWD) | Power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] |
| Steering column assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 09/2019] , or refer to REMOVAL [09/2019 - 10/2020] | |
| High-pitched sound (squeaking) occurs when turning steering wheel slowly with vehicle stopped (for 2WD) | Power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] |
| High-pitched sound (squeaking) occurs when turning steering wheel slowly with vehicle stopped (for AWD) | Power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] |
| Steering wheel vibrates and noise occurs when turning steering wheel from lock to lock (for 2WD) | Power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] |
| Steering column assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 09/2019] , or refer to REMOVAL [09/2019 - 10/2020] | |
| Steering wheel vibrates and noise occurs when turning steering wheel from lock to lock (for AWD) | Power steering motor (Rack and pinion power steering gear assembly) | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 10/2020] |
| Steering column assembly | Refer to REMOVAL [12/2017 - 09/2018] , or refer to REMOVAL [09/2018 - 09/2019] , or refer to REMOVAL [09/2019 - 10/2020] |