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How To Proceed With Troubleshooting [06/2018 - 09/2022]: Procedure

WARNING: This page is about a different car, the 2022 Lexus ES 300h, 2021 Lexus ES 300h, 2020 Lexus ES 300h, and 2019 Lexus ES 300h. However, it is still accessible from the selected car via links, so may be relevant.
  1. VEHICLE BROUGHT TO WORKSHOP 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  2

  2. CUSTOMER PROBLEM ANALYSIS 
    1. Ask the customer about the problems and the conditions at the time the malfunction occurred to make sure the problem symptom was not temporarily caused by radio waves in the surrounding environment.

      HINT: 

      The parking assist monitor display may be temporarily distorted due to radio waves around the vehicle.

      Problem Symptom Cause
      The problem symptom indicates a parking assist monitor display malfunction and the problem symptom cannot be reproduced. The display may be temporarily distorted when the vehicle is close to an object that transmits radio waves, such as a telecommunication tower, an airport or a truck equipped with a transceiver.

      Result

      Proceed to
      NEXT

    Result: 

    See step  3

  3. INSPECT AUXILIARY BATTERY VOLTAGE 
    1. Measure the auxiliary battery voltage.

      Standard Voltage

      11 to 14 V

      If the voltage is below 11 V, replace or recharge the auxiliary battery before proceeding.

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  4

  4. SYSTEM CHECK 
    1. Check the vehicle specification.

      Result

      Result Proceed to
      w/ Navigation System A
      w/o Navigation System B

    Result: 

    See step  6

    Result: 

    See step  5

  5. CHECK NAVIGATION SYSTEM 
    1. Refer to Navigation System.

      Refer to PROBLEM SYMPTOMS TABLE [06/2018 - 10/2019] , or refer to PROBLEM SYMPTOMS TABLE [10/2019 - 08/2020] , or refer to PROBLEM SYMPTOMS TABLE [08/2020 - 08/2021] , or refer to PROBLEM SYMPTOMS TABLE [08/2021 - 09/2022]

      OK

      Navigation system is normal.

      Result

      Proceed to
      OK
      NG

    Result: 

    OK 

    See step  7

    Result: 

    NG 

    GO TO NAVIGATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [06/2018 - 09/2022] 

  6. CHECK AUDIO AND VISUAL SYSTEM 
    1. Refer to Audio and Visual System.

      Refer to PROBLEM SYMPTOMS TABLE [06/2018 - 10/2019] , or refer to PROBLEM SYMPTOMS TABLE [10/2019 - 08/2020] , or refer to PROBLEM SYMPTOMS TABLE [08/2020 - 08/2021] , or refer to PROBLEM SYMPTOMS TABLE [08/2021 - 09/2022]

      Result

      Result Proceed to
      Audio and visual system is normal A
      Audio and visual system is abnormal B

    Result: 

    GO TO AUDIO AND VISUAL SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [06/2018 - 09/2022] 

    Result: 

    See step  7

  7. CHECK COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM* 
    1. Use the Techstream to check if the CAN communication system is functioning normally.

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [06/2018 - ]

      Result

      Result Proceed to
      CAN DTCs are not output A
      CAN DTCs are output B

    Result: 

    GO TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [06/2018 - ] 

    Result: 

    See step  8

  8. CHECK FOR DTC* 
    1. Check for DTCs and note any codes that are output.

      Chassis > Circumference Monitoring Camera Control Module > Trouble Codes 

    2. Clear the DTCs.

      Chassis > Circumference Monitoring Camera Control Module > Clear DTCs 

    3. Recheck for DTCs. Try to reproduce the DTCs by simulating the original activity that the DTC suggests.

      Chassis > Circumference Monitoring Camera Control Module > Trouble Codes 

      Result

      Result Proceed to
      DTCs are not output A
      DTCs are output B

    Result: 

    GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [06/2018 - 09/2022]  

    Result: 

    See step  9

  9. PROBLEM SYMPTOMS TABLE 
    1. Refer to the Problem Symptoms Table.

      Refer to PROBLEM SYMPTOMS TABLE [06/2018 - 09/2022] 

      Result

      Result Proceed to
      Fault is not listed in Problem Symptoms Table A
      Fault is listed in Problem Symptoms Table B

    Result: 

    See step  11

    Result: 

    See step  10

  10. OVERALL ANALYSIS AND TROUBLESHOOTING* 
    1. Data List / Active Test

      Refer to DATA LIST / ACTIVE TEST [06/2018 - 09/2022] 

    2. Terminals of ECU

      Refer to TERMINALS OF ECU [06/2018 - 08/2021] , or refer to TERMINALS OF ECU [08/2021 - 09/2022] 

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  11

  11. ADJUST, REPAIR OR REPLACE 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  12

  12. CONFIRMATION TEST 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    END