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How To Proceed With Troubleshooting [01/2017 - 04/2020]: Procedure

  1. VEHICLE BROUGHT TO WORKSHOP 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  2

  2. CUSTOMER PROBLEM ANALYSIS 
    1. Confirm problem symptoms.

      Refer to HOW TO PROCEED WITH TROUBLESHOOTING [01/2017 - 04/2020]

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  3

  3. INSPECT AUXILIARY BATTERY VOLTAGE 
    1. Measure the auxiliary battery voltage with the power switch off.

      Standard voltage

      11 to 14 V

      HINT: 

      • A simple method to determine whether the auxiliary battery is discharged is to operate the horn.
      • If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding.
    2. Check the fuses and relays.
    3. Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  4

  4. CHECK CAN COMMUNICATION SYSTEM* 
    1. Using the Techstream, check if the CAN communication system is functioning normally.

      OK

      CAN communication system is functioning normally.

      HINT: 

      Result

      Proceed to
      OK
      NG

    Result: 

    NG 

    GO TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [01/2017 - 09/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2018 - 05/2023] 

    Result: 

    OK 

    See step  5

  5. CHECK DTC* 
    1. Check for DTCs.

      Refer to DTC CHECK / CLEAR [01/2017 - 04/2020] 

      Body Electrical > Pedestrian Protection > Trouble Codes 

      Body Electrical > SRS Airbag > Trouble Codes 

      Result

      Result Proceed to
      Pedestrian protection system DTC is output A
      Airbag system DTC is output B
      DTC is not output C

    Result: 

    GO TO DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART [01/2017 - 04/2020] 

    Result: 

    GO TO PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [01/2017 - 04/2020]  

    Result: 

    See step  6

  6. DIAGNOSTIC TROUBLE CODE CHART 
    1. Diagnostic Trouble Code Chart.

      Refer to DIAGNOSTIC TROUBLE CODE CHART [01/2017 - 04/2020] 

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  7

  7. CIRCUIT INSPECTION* 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  8

  8. CLEAR DTC* 
    1. Clear the DTCs.

      Refer to DTC CHECK / CLEAR [01/2017 - 04/2020] 

      Body Electrical > Pedestrian Protection > Clear DTCs 

      Body Electrical > SRS Airbag > Clear DTCs 

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  9

  9. CHECK DTC* 
    1. Check for DTCs.

      Refer to DTC CHECK / CLEAR [01/2017 - 04/2020] 

      Body Electrical > Pedestrian Protection > Trouble Codes 

      Body Electrical > SRS Airbag > Trouble Codes 

      Result

      Result Proceed to
      Pedestrian protection system DTC is output A
      Airbag system DTC is output B
      DTC is not output

    Result: 

    See step  14

    Result: 

    See step  10

  10. USE SIMULATION METHOD TO CHECK 

    Refer to HOW TO PROCEED WITH TROUBLESHOOTING [01/2017 - 04/2020]

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  11

  11. IDENTIFICATION OF PROBLEM 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  12

  12. REPAIR OR REPLACEMENT 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    See step  13

  13. CONFIRMATION TEST 

    Result

    Proceed to
    NEXT

    Result: 

    NEXT 

    END 

  14. PROBLEM SYMPTOMS TABLE 
    1. Refer to Problem Symptoms Table.

      Refer to PROBLEM SYMPTOMS TABLE [01/2017 - 04/2020] 

      Result

      Proceed to
      NEXT

    Result: 

    NEXT 

    See step  10