How To Proceed With Troubleshooting [10/2017 - 10/2023]: Procedure
- VEHICLE BROUGHT TO WORKSHOP
Result
Proceed to NEXT Result:
NEXT
See step 2
- CUSTOMER PROBLEM ANALYSIS
Result
Proceed to NEXT Result:
NEXT
See step 3
- CONNECT TECHSTREAM TO THE DLC3*
HINT:
If the display on the Techstream indicates a communication error, inspect the DLC3.
Result
Proceed to NEXT Result:
NEXT
See step 4
- CHECK DTC AND SAVE FREEZE FRAME DATA*
Check DTC
Refer to DTC CHECK / CLEAR [10/2017 - 10/2023]
Check and save freeze frame data
Refer to FREEZE FRAME DATA [10/2017 - 10/2020] , or refer to FREEZE FRAME DATA [10/2020 - 10/2023]
HINT:
- Make sure to save freeze frame data because the data is necessary for simulation tests.
- If any CAN communication system DTCs are output, perform troubleshooting for the CAN communication system first.
Refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2017 - 09/2018] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2018 - 10/2020] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2020 - 11/2021] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2021 - 10/2023]
Result
Result Proceed to DTCs are output A DTCs are not output B Result:
B
PROBLEM SYMPTOMS TABLE. Refer to PROBLEM SYMPTOMS TABLE [10/2017 - 10/2020] , or refer to PROBLEM SYMPTOMS TABLE [10/2020 - 10/2023]
Result:
A
See step 5
- CLEAR DTC AND FREEZE FRAME DATA*
Refer to DTC CHECK / CLEAR [10/2017 - 10/2023]
Result
Proceed to NEXT Result:
NEXT
See step 6
- CONDUCT VISUAL INSPECTION
Result
Proceed to NEXT Result:
NEXT
See step 7
- CONFIRM PROBLEM SYMPTOMS
Result
Result Proceed to Malfunction does not occur A Malfunction occurs B Result:
B
See step 10
Result:
A
See step 8
- DUPLICATE CONDITIONS THAT PRODUCE SYMPTOMS
Result
Proceed to NEXT Result:
NEXT
See step 9
- CHECK FOR DTC*
Refer to DTC CHECK / CLEAR [10/2017 - 10/2023]
Result
Result Proceed to DTCs are not output A DTCs are output B Result:
B
See step 17
Result:
A
See step 10
- CONDUCT BASIC INSPECTION
Result
Result Proceed to Malfunctioning parts not confirmed A Malfunctioning parts confirmed B Result:
B
See step 18
Result:
A
See step 11
- CHECK ECU POWER SOURCE CIRCUIT
Result
Proceed to NEXT Result:
NEXT
See step 12
- CONFIRM CIRCUITS INDICATED BY OUTPUT DTCS
Result
Result Proceed to Malfunction not confirmed A Malfunction confirmed B Result:
B
See step 14
Result:
A
See step 13
- CHECK FOR INTERMITTENT PROBLEMS
Refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2017 - 09/2018] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2018 - 09/2019] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [09/2019 - 10/2020] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2020 - 11/2021] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2021 - 10/2022] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [10/2022 - 10/2023]
Result
Proceed to NEXT Result:
NEXT
See step 14
- IDENTIFY PROBLEM
Result
Proceed to NEXT Result:
NEXT
See step 15
- ADJUST AND/OR REPAIR
Result
Proceed to NEXT Result:
NEXT
See step 16
- CONDUCT CONFIRMATION TEST
Result
Proceed to NEXT Result:
NEXT
END
- REFER TO DTC CHART
Refer to DIAGNOSTIC TROUBLE CODE CHART [10/2017 - 10/2020] , or refer to DIAGNOSTIC TROUBLE CODE CHART [10/2020 - 10/2023]
Result
Proceed to NEXT Result:
NEXT
See step 12
- CONDUCT PARTS INSPECTION
Result
Proceed to NEXT Result:
NEXT
See step 14