How To Proceed With Troubleshooting [12/2017 - 10/2023]: Procedure

Result

Result: 

NEXT 

See step  2

1. Turn the engine switch off.
2. Measure the voltage according to the value(s) in the table below.

   Standard voltage

   11 to 14 V (Engine switch off)

   HINT: 

   If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  3

HINT: 

Refer to DTC Check / Clear.

Refer to DTC CHECK / CLEAR [12/2017 - 10/2023] 

Chassis > EMPS > Trouble Codes 

Result

Result: 

NEXT 

See step  4

Result

Result: 

B 

See step  6

Result: 

A 

See step  5

Result

Result: 

NEXT 

See step  6

1. Check for DTCs.

   Refer to DIAGNOSIS SYSTEM [12/2017 - 09/2018] , or refer to DIAGNOSIS SYSTEM [09/2018 - 09/2019] , or refer to DIAGNOSIS SYSTEM [09/2019 - 10/2020] , or refer to DIAGNOSIS SYSTEM [10/2020 - 10/2022] , or refer to DIAGNOSIS SYSTEM [10/2022 - 10/2023]

   Result

   Result	Proceed to
   CAN communication system DTCs are not output.	A
   CAN communication system DTCs are output.	B

   HINT: 

   • If any CAN communication system DTCs are output, perform troubleshooting for the CAN communication system first.
   • If communication to the rack and pinion power steering gear assembly cannot be established through the Techstream, inspect terminals CANH and CANL of the DLC3 and the rack and pinion power steering gear assembly, and the IG circuit of the rack and pinion power steering gear assembly.

Result: 

B 

PROCEED TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [12/2017 - 09/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2018 - 10/2020]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [10/2020 - 10/2023] 

Result: 

A 

See step  7

1. Check for DTCs.

   Refer to DTC CHECK / CLEAR [12/2017 - 10/2023] 

   Chassis > EMPS > Trouble Codes 

   HINT: 

   Refer to Diagnostic Trouble Code Chart when any DTCs are output.

   Refer to DIAGNOSTIC TROUBLE CODE CHART [12/2017 - 09/2018] , or refer to DIAGNOSTIC TROUBLE CODE CHART [09/2018 - 10/2023] 

   Result

   Result	Proceed to
   DTCs are not output.	A
   DTCs are output.	B

Result: 

B 

See step  10

Result: 

A 

See step  8

1. Refer to Problem Symptoms Table.

   Refer to PROBLEM SYMPTOMS TABLE [12/2017 - 10/2020] , or refer to PROBLEM SYMPTOMS TABLE [10/2020 - 10/2023] 

   Result

   Result	Proceed to
   Fault is not listed in Problem Symptoms Table.	A
   Fault is listed in Problem Symptoms Table.	B

Result: 

B 

See step  10

Result: 

A 

See step  9

1. Refer to Terminals of ECU.

   Refer to TERMINALS OF ECU [12/2017 - 10/2023] 

2. Refer to Data List / Active Test.

   Refer to DATA LIST / ACTIVE TEST [12/2017 - 10/2023] 

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  10

Result

Result: 

NEXT 

See step  11

Result

Result: 

NEXT 

END