How To Proceed With Troubleshooting [01/2023 - ]: Procedure

Result

Result: 

NEXT 

See step  2

1. Confirm whether the malfunction occurred during AC charging or DC charging.

   HINT: 

   After confirm the result of the interview with the customer, by referring Vehicle Control History (RoB) item "AC Charging History (X10F0)" or "DC Charging History (X10F1)"the detailed status of the plug-in charging event in which the malfunction occurred can be known.

   Result

   Result	Proceed to
   Malfunction has occurred during performing AC charging.	A
   Malfunction has occurred during performing DC charging.	B

Result: 

B 

See step  20

Result: 

A 

See step  3

HINT: 

If the display on the tester indicates a communication error, inspect the DLC3.

Result

Result: 

NEXT 

See step  4

HINT: 

If the Freeze Frame Data item "AC Input Voltage for Monitoring" shows 270 V or more, there is a possibility that the charging voltage was higher than standard voltage, causing a DTC to be output. When performing a reproduction test, normal charge the vehicle at the standard voltage, then check for DTCs.

Result

Result: 

A 

PROCEED TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [01/2023 - 11/2023]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [11/2023 - ] 

Result: 

C 

See step  12

Result: 

B 

See step  5

1. Check for Vehicle Control History (RoB).

   Refer to VEHICLE CONTROL HISTORY (RoB) [01/2023 - 11/2023] , or refer to VEHICLE CONTROL HISTORY (RoB) [11/2023 - ]

   Result

   Result	Proceed to
   Vehicle Control History (RoB) items are output	A
   Vehicle Control History (RoB) items are not output	B

Result: 

B 

See step  9

Result: 

A 

See step  6

1. On the customer's vehicle, perform charging using a known good charging cable and a known good external AC power source.

   Result

   Result	Proceed to
   Charging is possible	A
   Charging is not possible	B

Result: 

B 

See step  18

Result: 

A 

See step  7

1. On a known good vehicle, perform charging using the customer's charging cable and a known good external AC power source.

   Result

   Result	Proceed to
   Charging is possible	A
   Charging is not possible	B

Result: 

B 

See step  18

Result: 

A 

See step  8

1. Based on the output Vehicle Control History (RoB) and the results of the customer interview, narrow down the suspected cause according to the contributing factors.

   Result

   Result	Proceed to
   Applicable for user	A
   Applicable for environment	B
   Applicable for external power source/charging stand	C

Result: 

A 

See step  18

Result: 

B 

See step  18

Result: 

C 

See step  18

1. Based on the results of the customer problem analysis, try to reproduce the problem.

   Result

   Result	Proceed to
   Problem can be reproduced	A
   Problem cannot be reproduced	B

Result: 

B 

See step  11

Result: 

A 

See step  10

Refer to PROBLEM SYMPTOMS TABLE [01/2023 - ] 

Result

Result: 

NEXT 

See step  18

Refer to CHECK FOR INTERMITTENT PROBLEMS [01/2023 - ] 

Result

Result: 

NEXT 

See step  18

HINT: 

• Make sure to save Freeze Frame Data because the data is necessary for performing simulation tests.
• For the Plug-in Charge Control System, there are many DTCs, many of which can be stored due to a single malfunction. As a result, in some of the diagnosis procedures an instruction is provided to check for other DTCs. By following the diagnosis path based on the combination of output DTCs, it is possible to narrow down the problem early and avoid unnecessary diagnosis.

Result

Result: 

NEXT 

See step  13

1. Based on the results of the customer problem analysis, try to reproduce the problem.

   Result

   Result	Proceed to
   Problem can be reproduced	A
   Problem cannot be reproduced	B

Result: 

B 

See step  17

Result: 

A 

See step  14

1. Refer to the DTC chart or conduct code-specific troubleshooting.

   Refer to DIAGNOSTIC TROUBLE CODE CHART [01/2023 - 11/2023] , or refer to DIAGNOSTIC TROUBLE CODE CHART [11/2023 - ] 

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  15

Result

Result: 

NEXT 

See step  16

Result

Result: 

NEXT 

END 

Refer to CHECK FOR INTERMITTENT PROBLEMS [01/2023 - ] 

Result

Result: 

NEXT 

See step  18

Result

Result: 

NEXT 

See step  19

1. Conduct plug-in charging, and referring to the results of the customer problem analysis, check to see if the malfunction reoccurs.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END 

HINT: 

If the display on the tester indicates a communication error, inspect the DLC3.

Result

Result: 

NEXT 

See step  21

Result

Result: 

A 

PROCEED TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [01/2023 - 11/2023]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [11/2023 - ] 

Result: 

C 

See step  27

Result: 

B 

See step  22

1. Check for Vehicle Control History (RoB) except AC Charging History (X10F0) and DC Charging History (X10F1).

   Refer to VEHICLE CONTROL HISTORY (RoB) [01/2023 - 11/2023] , or refer to VEHICLE CONTROL HISTORY (RoB) [11/2023 - ]

   HINT: 

   Vehicle Control History (RoB) items AC Charging History (X10F0) and DC Charging History (X10F1) are stored each time plug-in charging is performed, and are also stored when plug-in charging completes without error from start to finish.

   For this reason, the fact that they are output does not directly indicate any malfunction or problem.

   Result

   Result	Proceed to
   Vehicle Control History (RoB) items are output	A
   Vehicle Control History (RoB) items are not output	B

Result: 

B 

See step  24

Result: 

A 

See step  23

HINT: 

Refer to VEHICLE CONTROL HISTORY (RoB) [01/2023 - 11/2023] , or refer to VEHICLE CONTROL HISTORY (RoB) [11/2023 - ]

1. Using the GTS, select the stored Vehicle Control History (RoB) item and access the applicable Freeze Frame Data.
2. From the output Freeze Frame Data, check whether Charge End Factor Judgment Flag are set.

   Result

   Result	Proceed to
   All Charge End Factor Judgment Flag items are "OFF"	A
   Other than above	B

Result: 

A 

See step  33

Result: 

B 

See step  33

1. Based on the results of the customer problem analysis, try to reproduce the problem.

   Result

   Result	Proceed to
   Problem can be reproduced	A
   Problem cannot be reproduced	B

Result: 

B 

See step  26

Result: 

A 

See step  25

Refer to PROBLEM SYMPTOMS TABLE [01/2023 - ] 

Result

Result: 

NEXT 

See step  33

Refer to CHECK FOR INTERMITTENT PROBLEMS [01/2023 - ] 

Result

Result: 

NEXT 

See step  33

1. Based on the results of the customer problem analysis, try to reproduce the problem.

   Result

   Result	Proceed to
   Problem can be reproduced	A
   Problem cannot be reproduced	B

Result: 

B 

See step  32

Result: 

A 

See step  28

1. Refer to the DTC chart or conduct code-specific troubleshooting.

   Refer to DIAGNOSTIC TROUBLE CODE CHART [01/2023 - 11/2023] , or refer to DIAGNOSTIC TROUBLE CODE CHART [11/2023 - ] 

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  29

Result

Result: 

NEXT 

See step  30

Result

Result: 

NEXT 

See step  31

1. Conduct DC charging, and referring to the results of the customer problem analysis, check to see if the malfunction reoccurs.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END 

Refer to CHECK FOR INTERMITTENT PROBLEMS [01/2023 - ] 

Result

Result: 

NEXT 

See step  33

Result

Result: 

NEXT 

See step  34

1. Conduct DC charging, and referring to the results of the customer problem analysis, check to see if the malfunction reoccurs.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END