Tech Talk (TT242)

GROUP 00 - General

PDI DELIVERY REMINDER: CHECK RKE/FAST KEY FUNCTIONS  - All Models.

MMNA has noticed that there are some customers who return to the dealer shortly after new vehicle delivery stating that one of the two keys they were given do not operate the lock/unlock feature of their new vehicle. MMNA would like to take this opportunity to remind dealer sales and service departments that part of the PDI procedure and active delivery process is to ensure that the RKE/F.A.S.T. key fob functions work properly.

For additional information related to proper vehicle PDI refer to TSB-18-00-004REV.

Let's all do our part in creating an enjoyable new car buying experience for each of our customers!

DTC, FREEZE FRAME, AND SUPERSCREEN DOCUMENTATION REQUIREMENTS  - All Models and Years.

As a reminder, ALL  repairs that involve an illuminated Service Light for any vehicle system require supporting documentation of the DTC(s) and Freeze Frame data (if available) from the Multi-Use Tester (MUT), as well as a print-out of the Vehicle Information Screen (Superscreen). Refer to Warranty Bulletin WB 2019-003 for additional details. This bulletin is available on the MDL, under service/warranty central/12. Warranty Bulletins.  It is also reprinted later in this Tech Talk.

NEW ICONS ON MEDIC  - All Models and Years.

MMNA recently released a new update (Update #549) for MEDIC. This update added 5 new icons in the lower righthand corner of the MEDIC screen. Below is an explanation of each icon's function.

This icon will display the MEDIC Instruction Manual.

This icon is the camera icon for taking screen shots.

This icon will open a view similar to Windows Explorer, where you can access security files, etc.

This icon will let you adjust volume.

This icon will let you access network and WiFi settings.

IMPORTANCE OF CHECKING ECU UPDATES AFTER REPLACEMENT  - All Models and Years.

MMNA recommends that after replacing a programmable ECU, dealers should check for and update software in the ECU as necessary. It is possible that the replaced ECU may not be at the latest software. MMNA has issued many TSBs regarding ECU reprogramming for multiple issues. Some of the reprogramming affects the safety of the vehicle. So, it is important for dealers to check for software updates. Here are two ways to check.

1. Check the software part number and compare to the applicable TSB. 
   1. Click on the applicable system.
   2. Click on "Special Function."
   3. Click on "ECU Information."
   4. Compare "Software Part Number" to the Reprogramming table in the related TSB. If the software part number is lower  than what it says in the TSB, then reprogram the ECU.
2. Check updates by going into the ECU Reprogramming screen. 
   1. Click on the ECU Reprogramming icon.
   2. Click on "ECU Reprogramming(SDB)."
   3. Click on the applicable system, then click the check mark at the bottom to continue.
   4. If the system needs to be updated, then the screen shown below will display.

      If the system does not  need to be updated, then the message will either say "No update is needed" or "ECU is already at the latest level."

GROUP 13 - Fuel and GROUP 17 - Engine & Emission Control

MIL ON FOR EVAPORATIVE EMISSIONS LEAK WITH DTC P0442, P0456, OR P0455  - 2018-19 Eclipse Cross.

Should you encounter the subject condition on affected vehicles, inspect the connection between the main canister and vent tube. Dealers have reported this connection being misaligned which can cause a small leak (see photo).

To correct the condition, unbolt and remove the fitting, inspect the O-ring and if necessary, replace with a commercially available part. Reattach the fitting, keeping it in proper alignment with the canister as the bolt is tightened. Confirm no leaks are present by performing a smoke test or an EVAP Leak Monitor using the scan tool.

GROUP 23 - Automatic Transmission

TIN-18-23-004: COOLANT LEAKING FROM WATER HOSES AT CVT8 FLUID COOLER  - 2016-18 Outlander Sport/RVR.

TIN-18-23-004 was released recently and states:

"Dealers have reported coolant leaking from the water hoses at the CVT8 fluid cooler (see photo below). Normal dealer repairs have been to replace the water hose and/or clamps on the affected area.

In order to investigate this condition further, MMNA is looking to collect 3 complete sets of CVT8 fluid coolers with the water hoses and clamps undisturbed.  Please do not remove  the water hose clamps and hoses indicated by the circled areas in the photo below (the other hoses are for the CVT8 oil, not coolant). This is important since MMC needs to perform a duplication test to confirm the area of leakage.

Please open a Techline case, attach photos of the condition, and contact Techline (800-446-6064) to review the findings. Product Support will then contact the dealership to arrange return of the original parts to MMNA."

PART DESCRIPTION	PART NUMBER	QUANTITY
A/T Oil Cooler Assembly	2920A400	1
T/M Oil Cooler Line Hose	2922B017	1
T/M Oil Cooler Line Hose	2922B019	1
T/M Oil Cooler Line Clip (17.8)	MU660005	2

GROUP 52B - Supplemental Restraint System (SRS)

TIN-18-52B-001: RAIDER SRS LIGHT ILLUMINATION (SC-11-001)  - 2006 Raider XLS equipped with Side Curtain Airbags.

TIN-18-52B-001 was released recently and states:

Certain 2006 Raider XLS models with Side Curtain Airbags may exhibit an SRS Light illuminating, as described in SC-11-001, "Occupant Restraint Controller Module - Service Campaign."

If your dealership encounters one of these vehicles with this condition, and SC-11-001 applies, please contact Techline at (800) 446-6064 for further instructions."

GROUP 54 - Chassis Electrical

INCORRECT INDICATION THAT KEY IS IN IGNITION (REVISED)  - 2013-17 Outlander Sport/RVR. 

• Expand affected vehicles to include 2016-2017 Outlander Sport/RVR. 
• Add a new Lock Cylinder & Key Set part number for 2016-2017MY. 

If the vehicle incorrectly indicates "KEY IN IGNITION" or chimes after the ignition key has been removed, one of 2 components may be the cause. The Lock Cylinder & Key Set or Engine Starting Switch Attaching Switch may not be functioning correctly (refer to part numbers in table below).

PART	MODEL YEAR	PART NUMBER
Lock Cylinder & Key Set	2013-2015	6369A052
	2016-2017	6369A213
Engine Starting Switch Attaching Switch	2013-2017	4408A155

The key cylinder plunger may not return to the proper position when the key is removed or the key indicator switch may have an electrical malfunction. In some cases these may be intermittent conditions. Test the function of this system by removing and inserting the key several times to recreate the customer complaint. This is necessary to help determine if the first of the 2 functional checks is the root cause of the concern.

In order to investigate the Lock Cylinder & Key Set or Engine Starting Switch-Attaching Switch, follow the steps below:

Step 1.  Remove the steering wheel, separate the upper and lower column covers, and remove the steering column switches.

For proper disassembly, refer to the applicable Service Manual: Group 37, Steering Column Shaft Assembly, and Group 52, Driver's Air Bag Module and Clock Spring.

Step 2.  Remove the key cylinder lock from the housing and inspect the key cylinder plunger.

Remove and insert the key into the cylinder several times to determine if the key indicator plunger properly retracts into the cylinder housing when the key is removed. Lightly lubricate the plunger and retest. If foreign material is present on the plunger, also apply lubricant into the key opening to loosen any foreign material inside the cylinder.

If the plunger does not operate freely, replace the key cylinder. The repair is complete.

If the plunger functions properly, reinstall the Lock Cylinder & Key Set into the housing. Go to step 3.

Step 3.  Reconfirm if the key indicator is working correctly by inserting/removing the key several times.

If the malfunction continues, replace the Engine Starting Switch Attaching Switch (P/N 4408A155). Remove 3 screws (marked with circles below; 1 for the antenna and 2 on the micro-switch), detach the switch, replace, and reassemble. Check for proper function.

PHEV KEY TAG WITH REMOTE CONTROL SSID & PASSWORD LOST OR MISSING  - 2018 Outlander PHEV.

Outlander PHEV vehicles come with a remote control registration card with WiFi information attached to the F.A.S.T. Key. The card contains the required ID and password for customers to register their smartphone using the MiEV Remote Control II app.

If this Remote Control registration card is lost or missing, the EV remote SSID and password can be obtained using MUT-III SE. Use the following steps to obtain the ID and password for the specific vehicle.

1. On the System Select screen, select "EV/MiEV Remote System" from the System List.
2. On the EV/MiEV Remote System screen, click on Special Function.
3. On the Special Function screen, click on Wireless LAN information.
4. On the Wireless LAN information screen, print out the screen or write down the SSID and password for the customer.

GROUP 60 - Recalls

ATIN-18-SR-006-A: OUTLANDER FMVSS CERTIFICATION LABEL SAFETY RECALL CAMPAIGN  - 2018-19 Outlander.

ATIN-18-SR-006-A was released recently and states:

"A non-compliance recall campaign will be released today for certain 2018-2019 Outlander vehicles built between August 8, 2017 to July 26, 2018. Do not sell or deliver any affected 2018-2019 Outlander until this recall has been performed.  Please check the Most Recent: Open Campaign List e-report to identify affected vehicles in your new vehicle inventory. The Recall Bulletin outlining the repair procedure will be available today on MEDIC and MDL.

Due to a production oversight, an incorrect rear wheel rim size was printed on the FMVSS Part 567 certification label. If the wheels are replaced with those of an incorrect rim size, it can result in an increased risk of a vehicle crash.

Dealers are requested to follow the repair procedure to affix the remedy labels to affected vehicles.

Notification letters are scheduled to begin mailing to owners of affected vehicles on September 26, 2018. Included in the letters are the remedy labels and instructions for affixing the remedy labels to their vehicles. 

However, if the customers are uncomfortable with performing the repair themselves, they may contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed.

Some dealers have been force allocated stock of parts necessary to complete this recall on their new vehicle inventory. Parts shipments were processed via the 'R' order type and should be arriving at dealers by September 19, 2018. Dealers may place additional orders via the MDL. Please refer to Parts Bulletin OP-UT-01-18 for additional information.

Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List available under the service section of "e-reports."

Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivering them.  When checking for applicability of this campaign (C1808R), please check for and complete any other open campaigns. Always obtain the customer's approval before completing a campaign on a customer owned vehicle."

The Warranty Bulletin below is referenced in an article on page 1 of this Tech Talk.

WARRANTY BULLETIN 

PTC/Freeze Frame Screen Print Out

After the Technician scans the vehicle and retrieves diagnostic trouble codes, the DTCs and Freeze Frame data must be printed and attached to the Repair Order.

Both the DTCs and Freeze Frame data are crucial in determining the root cause of certain failures. 

Superscreen Print

A printout of the Vehicle Information Screen must also be attached to the Repair Order.

From Service > Systems, select Vehicle Information, and enter the VIN to inquire and print the Superscreen information.

Important Note: 

Warranty claims for related repairs that are not supported by DTC/Freeze Frame data and the Superscreen print-out documentation are subject to possible debit action.

If you have any questions, please call the Warranty Information Line 

@ 1.800.380.2324. You may also E-mail us at WarrantyWebHotline@mmsa.com. 

MMNA WARRANTY DEPARTMENT