Technical Description (Comment)
WARNING: This page is about a different car, the 2014 Mitsubishi Outlander. However, it is still accessible from the selected car via links, so may be relevant.
If the sound replay is impossible with the USB mode, the USB adapter, USB cable, hands free module, or multivision display may be defective, or a communication error between the multivision display and hands free module may have occurred.
NOTE:
Before troubleshooting, check that the music file (the customer tried to replay) can be replayed.