Clarify Concern
WARNING: This page is about a different car, the 2004 Nissan Titan. However, it is still accessible from the selected car via links, so may be relevant.
- A customer's description of a vehicle concern may vary depending on the individual. It is important to clarify the customer's concern.
- Ask the customer about what symptoms are present under what conditions. Use this information to reproduce the symptom while driving.
- It is also important to use the diagnosis sheet to understand what type of trouble the customer is having.