Error code: XM NO SIGNAL or XM LOADING is displayed (without navigation)

WARNING: This page is about a different car, the 2013 Acura MDX, 2012 Acura MDX, 2011 Acura MDX, and 2010 Acura MDX. However, it is still accessible from the selected car via links, so may be relevant.

NOTE:

Check the vehicle battery condition first (see BATTERY TEST ).
Check the connectors for poor connection or loose terminals.
Check for other error codes (see XM SELF-DIAGNOSIS ), and check the XM Antenna Signal Reception Level (see XM SIGNAL RECEPTION LEVEL INDICATION MODE ).

Park the vehicle outside with a clear view of the southern horizon.
Turn the ignition switch to ON (II).
Turn on the audio unit, and select XM radio.
Does the XM radio receive a signal?

YES -Reception operation is normal.

NO -Go to step 4.
Turn the ignition switch to LOCK (0).
Check the connection at XM antenna 2P connector and XM receiver connector B (2P).
Are the connectors connected?

YES -Go to step 6.

NO -Reconnect the XM antenna 2P connector and XM receiver connector B (2P), and recheck the XM radio operation. If the signal is restored, the system is OK. If the signal is not restored, go to step 6.
Substitute a known-good XM antenna (see XM ANTENNA REPLACEMENT ).
Does the XM radio receive a signal?

YES -Replace the original XM antenna (see XM ANTENNA REPLACEMENT ).

NO -Substitute a known-good XM antenna lead. If the XM receiver receives signal, replace the original XM antenna lead. If the XM receiver does not receive a signal, substitute a known-good XM receiver unit (see ACURALINK CONTROL UNIT (XM RECEIVER) REMOVAL/INSTALLATION0 ), and recheck. If the symptom/indication goes away, replace the original XM receiver unit (see ACURALINK CONTROL UNIT (XM RECEIVER) REMOVAL/INSTALLATION0 ).