Diagnostic Work Sheet
Description
- In general, customers have their own criteria for a problem. Therefore, it is important to understand the symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points.
- In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.
Interview sheet sample
| Interview sheet | ||||||
|---|---|---|---|---|---|---|
| Customer name | MR/MS | Registration number | Initial year registration | |||
| Vehicle type | VIN | |||||
| Storage date | Engine / Traction motor | Mileage | km (Mile) | |||
| Symptom | The steering wheel position (center) is in the wrong position. | |||||
| □ Warning lamp turns on. | ||||||
| □ Noise □ Vibration | ||||||
| □ Others (_____) | ||||||
| First occurrence | □ Recently □ Others (_____) | |||||
| Frequency of occurrence | □ Always □ Under a certain conditions of □ Sometimes (time (s)/day) | |||||
| Climate conditions | □ Irrelevant | |||||
| □ Fine □ Cloud □ Rain □ Snow □ Others (_____) | ||||||
| □ Hot □ Warm □ Cool □ Cold □ Temperature [Approx. Deg. C (Deg. F)] | ||||||
| □ High □ Moderate □ Low | ||||||
| Road conditions | □ Urban area □ Suburb area □ Highway □ Mountain road (uphill or down hill)□ Rough road | |||||
| Operation conditions, etc. | □ Irrelevant □ When engine starts □ During idling □ During driving □ During acceleration □ At constant speed driving □ During deceleration □ During cornering (right curve or left curve) □ During steering | |||||
| Other conditions | ||||||
| Memo | ||||||