Remote Engine Start Systems Troubleshooting Guide (TSSAGSXA 10-12-10)
Publication date: 2010-10-12Reference number: TSSAGSXA 10-12-10
REMOTE ENGINE START SYSTEMS TROUBLESHOOTING GUIDE
TECHNICAL SERVICE BULLETIN
| SUBARU: | 2007 - 2009 Legacy, Outback; 2007-2011 Tribeca |
| APPLICABILITY: | 2007 - 2009 Legacy, Outback and 2007-2011 Tribeca vehicles |
- Make sure the vehicle has a fully-charged battery before proceeding, around 12.63 volts.
- Ensure that all harness connectors are securely seated per respective installation instructions.
- Make sure the vehicle has a sufficient amount of fuel.
- This guide references back to the respective system's installation instructions, please have a copy of the installation instructions on hand during troubleshooting.
"This Troubleshooting Guide is intended for use by professional technicians ONLY. It is written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described in this guide, DO NOT assume that your vehicle will have that condition."
RES SYSTEM PART INFORMATION
Remote Engine Start System Part Matrix
| LEGACY/OUTBACK | TRIBECA | |||
|---|---|---|---|---|
| 2007MY | 2008 - 2009MY | 2007MY | 2008 - 2011MY | |
| Complete RES Kit-- | H001SAG000 | H001SAG200 | H001SXA000 | H001SXA200 |
| Service Part Number | ||||
| H001SAG010 | ||||
| RES Control Module | X | X | X | X |
| H001SAG020 | ||||
| RES Windshield Antenna | X | X | X | X |
| H001SAG030 | ||||
| RES Transmitter (qty 1) | X | X | X | X |
| H001SAG040 | ||||
| Immobilizer Interface/Software Card | X | X | X | X |
| H001SAG050 | ||||
| Underhood Switch w/Harness | X | X | X | X |
| H001SAG060 | ||||
| Legacy/Outback Hood Switch Bracket | X | X | ||
| H001SXA060 | ||||
| Tribeca Hood Switch Bracket | X | |||
| H001SXA160 | ||||
| Tribeca Hood Switch Bracket | X | |||
| H001SAG070 | ||||
| Leg./Out. RES Main Harness | X | |||
| H001SXA070 | ||||
| Tribeca RES Main Harness | X | X | ||
| H001SAG110 | ||||
| Leg./Out. RES Main Harness | X | |||
| SOA390P100 | ||||
| Immobilizer Interface Antenna Harness | X | X | X | X |
| H001SAG300 | ||||
| Immobilizer Interface. Antenna Ring Placement Clip | X | X | X | X |
Please Note: The service part numbers referenced above are current as of the revision of this document. Please check with your parts department for verification.
SERVICE PART DETAIL
SYSTEM LAYOUT
WIRE HARNESS CONNECTOR LAYOUTS
"Detail A" 24-pin RES Control Module Connector
| Pin | Wire Color | Function | In/Out | Pol. | Description |
|---|---|---|---|---|---|
| 1 | Open | NA | NA | NA | NA |
| 2 | Open | NA | NA | NA | NA |
| 3 | Open | NA | NA | NA | NA |
| 4 | Red/White | Horn Output | Output | - | Output from RES Module Triggers BIU/Underhood Relay |
| 5 | White | Door Ajar B+ Feed | Input | + | Battery feed to RES module door ajar circuit |
| 6 | Gray | Hood Switch | Input | - | Hood safety switch input active when hood is open |
| 7 | Brown | Program Button | Input | - | Ground trigger to RES module when button is pressed |
| 8 | Brown | Program Button | Output | - | Ground output to pin 7 when button is pressed |
| 9 | Orange | OE Security Recovery | Output | - | Pulsed output to RE-arm OE security upon RES shutdown |
| 10 | Open | NA | NA | NA | NA |
| 11 | White/Black | Starter Anti-grind | NA | NA | Starter side of ignition switch starter wire (interrupt during RES) |
| 12 | Tan | Power Window Inter. | NA | NA | Interrupts ground trigger to power window ignition relay during RES |
| 13 | Tan/Black | Unlock Switch Sense | Input | - | Door panel unlock switch shunts alarm disarm when active |
| 14 | Open | NA | NA | NA | NA |
| 15 | Dk. Blue | Door Ajar Input | Input | - | Ground when any door, trunk hatch is open (triggers alarm during RES) |
| 16 | Lt. Green | Driver's Dr Unlock Motor | Input | + | Disarms alarm during RES, pulses positive when unlocking w/RKE |
| 17 | White/Black | Starter Output | Output | + | Output to crank starter during RES start attempt |
| 18 | Green | Ignition Input/Output | I/O | + | Output to Ig1 during RES, reads input when ignition key is on |
| 19 | Open | NA | NA | NA | NA |
| 20 | Black | Ground | Input | - | RES Module Chassis Ground Input |
| 21 | White | Battery | Input | + | RES Module Battery + Input (from 30AMP fuse) |
| 22 | Black/White | Key Sense Output | Output | + | Powers key in sense wire for 4.5 seconds upon RES activation |
| 23 | White/Black | Starter Anti-grind | NA | NA | Starter side of ignition switch starter wire (interrupt during RES) |
| 24 | Violet | Parking Light Output | Output | + | Output to parking light bulbs |
"Detail B" 10-pin RES Control Module Connector
| Pin | Wire Color | Function | In/Out | Pol. | Description |
|---|---|---|---|---|---|
| 1 | Pink | Immobilizer Interface Data | Output | - | Data Output to activate immobilizer interface |
| 2 | Violet/White | Tachometer Input | Input | AC | Tach meter circuit provides AC for tach idle speed monitor |
| 3 | Black/White | Key Sense Input | Input | + | Prevents RES activation if ignition key is present in ignition cylinder |
| 4 | Brown | Brake Switch | Input | + | Prevents RES activation if brake switch is active |
| 5 | Open | NA | NA | NA | NA |
| 6 | Yellow | Accessory Output | Output | + | Output to power ignition switch accessory circuit during RES operation |
| 7 | Yellow | Accessory Output | Output | + | Output to power ignition switch accessory circuit during RES operation |
| 8 | Dk. Blue | Ignition 2 Output | Output | + | Output to power ignition switch Ig 2 circuit during RES operation |
| 9 | White | Battery | Input | + | Battery feed to accessory 1 relay and crank relay |
| 10 | White | Battery | Input | + | Battery feed to accessory 2 relay |
"Detail C" 16-pin RES Control Module Connector
| Pin | Wire Color | Function | In/Out | Pol. | Description |
|---|---|---|---|---|---|
| 1 | Open | NA | NA | NA | NA |
| 2 | Open | NA | NA | NA | NA |
| 3 | Open | NA | NA | NA | NA |
| 4 | Open | NA | NA | NA | NA |
| 5 | Open | NA | NA | NA | NA |
| 6 | Black/Red | Imm. Interface Ground | Output | - | Ground trigger to activate immobilizer interface |
| 7 | Brown/Yellow | Door Lock Output | Output | - | Output to lock vehicle's doors at RES ignition on (doors must be closed) |
| 8 | Tan/Red | Power Window Inter. | NA | NA | Interrupts ground trigger to power window ignition relay during RES |
| 9 | Open | NA | NA | NA | NA |
| 10 | White/Black | Trunk Disarm | Input | + | Disarms RES security when trunk button is pressed on RKE fob |
| 11 | Open | NA | NA | NA | NA |
| 12 | Open | NA | NA | NA | NA |
| 13 | Open | NA | NA | NA | NA |
| 14 | Red/Black | Starter Anti-grind | NA | NA | Switch side of ignition switch starter wire (interrupt during RES) |
| 15 | Open | NA | NA | NA | NA |
| 16 | Red/Black | Starter Anti-grind | NA | NA | Switch side of ignition switch starter wire (interrupt during RES) |
"Detail D" 6-pin RES Ignition Switch Connectors
| Pin | Wire Color | Function | In/Out | Pol. | Description |
|---|---|---|---|---|---|
| 1 | White | Battery | I/O | + | Ignition switch battery + feed |
| 2 | Red/Black | Starter (Switch Side) | Output | + | Starter, anti-grind (ignition switch side) |
| 3 | Dk. Blue | Ignition 2 | Output | + | Ignition switch Ig 2, RES ignition 2 output |
| 4 | Green | Ignition 1 | I/O | + | Ignition switch Ig 1, RES ignition 1 input/output |
| 5 | Open | NA | NA | NA | NA |
| 6 | Yellow | Accessory | Output | + | Ignition switch accessory, RES accessory 1 and 2 output |
| Pin | Wire Color | Function | In/Out | Pol. | Description |
|---|---|---|---|---|---|
| 1 | White | Battery | I/O | + | Ignition switch battery + feed |
| 2 | White/Black | Starter (Motor Side) | Output | + | Starter, anti-grind (starter side), crank output |
| 3 | Dk. Blue | Ignition 2 | Output | + | Ignition switch Ig 2, RES ignition 2 output |
| 4 | Green | Ignition 1 | I/O | + | Ignition switch Ig 1, RES ignition 1 input/output |
| 5 | Open | NA | NA | NA | NA |
| 6 | Yellow | Accessory | Output | + | Ignition switch accessory, RES accessory 1 and 2 output |
"Detail D" 6-pin RES Ignition Switch Connectors
| Pin | Wire Color | Function | In/Out | Pol. | Description |
|---|---|---|---|---|---|
| 1 | White | Battery | I/O | + | Ignition switch battery + feed |
| 2 | Red/Black | Starter (Switch Side) | Output | + | Starter, anti-grind (ignition switch side) |
| 3 | Green | Ignition 1 | Output | + | Ignition switch Ig 1, RES ignition 1 output |
| 4 | Open | NA | NA | NA | NA |
| 5 | Yellow | Accessory | Output | + | Ignition switch accessory, RES accessory 1 and 2 output |
| 6 | Blue | Ignition 2 | I/O | + | Ignition switch Ig 2, RES ignition 2 input/output |
| Pin | Wire Color | Function | In/Out | Pol. | Description |
|---|---|---|---|---|---|
| 1 | White | Battery | I/O | + | Ignition switch battery + feed |
| 2 | White/Black | Starter (Motor Side) | Output | + | Starter, anti-grind (starter side), crank output |
| 3 | Green | Ignition 1 | Output | + | Ignition switch Ig 1, RES ignition 2 output |
| 4 | Open | NA | NA | NA | NA |
| 5 | Yellow | Accessory | Output | + | Ignition switch accessory, RES accessory 1 and 2 output |
| 6 | Blue | Ignition 2 | I/O | + | Ignition switch Ig 2, RES ignition 2 input/output |
"Detail E" 2-pin RES Power Window Interrupt Connector
| Pin | Wire Color | Function | In/Out | Pol. | Description |
|---|---|---|---|---|---|
| 1 | Tan | Power Window Inter. | NA | NA | Interrupts ground trigger to power window ignition relay during RES |
| 2 | Tan/Red | Power Window Inter. | NA | NA | Interrupts ground trigger to power window ignition relay during RES |
"Detail F" 4-pin RES Immobilizer Interface Connector
| Pin | Wire Color | Function | In/Out | Pol. | Description |
|---|---|---|---|---|---|
| 1 | Black/Red | Imm. Interface Ground | Output | - | Ground trigger to activate immobilizer interface |
| 2 | White | Battery | Input | + | Battery + input to RES immobilizer interface |
| 3 | Pink | Immobilizer Interface Data | Output | - | Data Output to activate immobilizer interface |
"Detail G" 24-pin RES Harness Pre-arrangement Male Connector
| Pin | Wire Color | Function | In/Out | Pol. | Description |
|---|---|---|---|---|---|
| 1 | Open | NA | NA | NA | NA |
| 2 | Open | NA | NA | NA | NA |
| 3 | Violet | Parking Light Output | Output | + | Output to parking light bulbs |
| 4 | Lt. Green | Driver's Dr Unlock Motor | Input | + | Disarms alarm during RES, pulses positive when unlocking w/RKE |
| 5 | White/Black | Trunk Disarm | Input | + | Disarms RES security when trunk button is pressed on RKE fob |
| 6 | Red/White | Horn Output | Output | - | Output from RES Module Triggers BIU/Underhood Relay |
| 7 | White | RR Door Ajar | Input | - | Active when right rear door is open |
| 8 | Yellow | LR Door Ajar | Input | - | Active When left rear door is open |
| 9 | Lt. Green/Black | Trunk/Hatch Ajar | Input | - | Active when trunk/hatch is open |
| 10 | Open | NA | NA | NA | NA |
| 11 | Open | NA | NA | NA | NA |
| 12 | Black | Ground | Input | - | RES control module chassis ground input |
| 13 | Open | NA | NA | NA | NA |
| 14 | Black/White | Key Sense Input/Output | I/O | + | Powers key in sense wire for 4.5 seconds upon RES activation |
| 15 | Violet/White | Tachometer Input | Input | AC | Tach meter circuit provides AC for tach idle speed monitor |
| 16 | Brown/Yellow | Door Lock Output | Output | - | Output to lock vehicle's doors at RES ignition on (doors must be closed) |
| 17 | Tan/Black | Unlock Switch Sense | Input | - | Door panel unlock switch shunts alarm disarm when active |
| 18 | Brown | Brake Switch | Input | + | Prevents RES activation if brake switch is active |
| 19 | White/Blue | LF Door Ajar | Input | - | Active when left front door is open |
| 20 | Blue/Orange | RF Door Ajar | Input | - | Active when right front door is open |
| 21 | Orange | OE Security Recovery | Output | - | Pulsed output to RE-arm OE security upon RES shutdown |
| 22 | Gray | Hood Switch | Input | - | Hood safety switch input active when hood is open |
| 23 | Open | NA | NA | NA | NA |
| 24 | Open | NA | NA | NA | NA |
IMMOBILIZER INTERFACE REGISTRATION INFORMATION
Most new Subaru vehicles are equipped with an immobilizer system that will act as an anti-theft device preventing the vehicle from starting if an incorrect ignition key is used to start the vehicle. Each vehicle ignition key is equipped with a transponder that will transmit an ID code each time the vehicle ignition is turned on with the ignition key. During the Select Monitor (SMIII) registration process, the transponder ID code is registered by the vehicle's body integrated unit (BIU). For security reasons all available ignition keys are required to be registered any time a new key is added or replaced.
During the remote start process there will be no ignition key present to transmit a proper ID code when the vehicle is started. To simulate an ignition key during the remote start process an immobilizer interface is used to transmit a registered ID code to the ignition switch through an antenna ring that is mounted around the vehicle's ignition switch.
During the registration process, the remote start immobilizer interface will be treated as an ignition key by the vehicle. To simulate turning the ignition to the RUN position we will use a combination of pressing the remote start momentary programming button (mounted to a harness in front of the vehicle's dashboard fusebox) and activating the remote start system by pressing the START button on the remote start transmitter two (2) times.
- Pressing the momentary programming button one (1) time will delay the remote start crank output for 60 - seconds. This will prevent the starter from cranking while the SDI is attempting to program the immobilizer interface as an ignition key.
- Activating the remote start system by pressing the remote start transmitter button two (2) times will both activate the immobilizer interface and power the ignition circuits. This combination will make the vehicle think that the ignition switch was turned to the RUN position using an actual ignition key.
Under normal situations the immobilizer interface will be registered to the vehicle as the 4th key. In the event that all vehicle ignition keys are not present at time of registration, the immobilizer interface should be registered as the last key (example: 2 ignition keys are available, the immobilizer interface is registered as the third key).
POINTS TO REMEMBER
- Prior to programming the immobilizer interface, the vehicle tach idle speed section of the installation manual must be completed first.
- The vehicle's hood must remain closed and latched during the entire process.
- The vehicle's battery must be fully charged.
- All ignition keys (3 keys are present with a new vehicle) must be present prior to programming. Any ignition key that is not registered during the immobilizer interface programming process will no longer start the vehicle.
- The immobilizer teaching operation code for all Legacy, Outback and Tribeca vehicles will need to be entered.
- The vehicle specific five (5) digit security ID will be required every time the registration process is completed. The vehicle security ID is located on the larger of the 2 vehicle key tags.
- Immobilizer interface programming/key registration will be completed using the "Subaru Diagnostic Interface" (SDI) operating in "Stand Alone Mode". When operating in stand alone mode, the SDI does not need to be plugged into the computer.
- If at anytime the vehicle's BIU is being replaced for any reason, the remote start system software card and immobilizer interface (service part number H001SAG040) must also be replaced.
IMMOBILIZER INTERFACE REGISTRATION PROCEDURE
IMMOBILIZER INTERFACE ANTENNA RING PLACEMENT CLIP MOUNTING
The remote start immobilizer interface (with antenna ring harness) is responsible for transmitting the transponder ID signal when the remote start system is activated. In order to ensure that a strong signal is transmitted to the vehicle's ignition switch assembly, proper placement of the immobilizer interface antenna ring around the ignition cylinder and routing of the harness is critical. In many cases, very minimal deviations in placement will cause the system to fail especially during lower temperature conditions.
Because the immobilizer interface antenna ring is oversized to allow it to slip over the lip on the vehicle's ignition switch, it has a natural tendency to float freely and easily move out of position. In the fall of 2009 an antenna ring placement clip was released that is used to locate and hold the immobilizer interface antenna ring in the proper position. Verification of proper placement of the immobilizer interface antenna ring and installation of the placement clip (p/n H001SAG300) should be the first course of action if a "no start" condition during remote start activation is present. This is also a likely solution for intermittent no start conditions that seem to occur during colder temps.
Below are instructions for installing the immobilizer interface antenna ring and placement clip.
- Using a phillips screwdriver, remove one (1) phillips screw on the underside of the steering column shroud and carefully unsnap and remove the lower steering shroud cover. Be careful not to damage the lower dashboard panel.
- Locate the two (2) phillips screws at the steering column that secure the upper steering column shroud to the steering column assembly. Refer to the Figure
below for location reference.
- Using a phillips screwdriver, remove (2) phillips screws securing the front of the upper steering column shroud and remove (1) phillips screw (not present on Tribeca vehicles) on the rear left side of the steering column securing the rear of the upper steering column shroud. Carefully remove the upper steering column shroud.
- Locate the illuminated ignition cylinder ring and gently slip the immobilizer interface antenna ring behind the illuminated ring lip. The immobilizer interface antenna ring placement clip will then be installed over the antenna ring to maintain proper placement.
- When installing the immobilizer interface antenna placement clip, the alignment ears will be oriented towards the steering column.
- The immobilizer interface antenna placement clip will be inserted from the top left side of the ignition switch (when facing the key insertion side of the switch) over the previously installed immobilizer interface antenna ring allowing it to fit into the channel on the underside of the placement clip.
- Insert the immobilizer interface antenna ring placement clip back slightly towards the steering column (to limit interference with the multifunction switch assembly) and rotate downwards around the ignition cylinder. (above)
- Once the immobilizer interface antenna ring placement clip has been rotated into place around the left side of the ignition cylinder it can be pulled forward slightly to rest against the lip on the vehicle's ignition cylinder lens.
- After the immobilizer interface antenna ring placement clip is mounted in place, verify that the alignment ears are seated securely against the ignition cylinder mount and that the immobilizer interface antenna ring is tight and secure around the ignition cylinder.
- After placement has been verified, re-install the top steering column half.
- Route the immobilizer interface antenna ring wiring across the front and down the left side of the steering column and plug into the 2-pin port on the immobilizer interface (refer back to Step 7). Secure the immobilizer interface antenna ring wiring to the existing vehicle wiring and remote start harness using four (4) of the supplied 4" tie wraps. Be sure to route wiring to avoid any steering column sharp or moving parts. A small amount of slack in the harness is required to accomodate movement of the tilt/telescopic steering wheel (if equipped).
ADVANCED TROUBLESHOOTING
The SSMIII SDI screen displays "Key Registration NG" when attempting to register the RES immobilizer interface to the vehicle
- Do the white ID # tags on the software card (mounted to the main RES control module and immobilizer interface match?
YES
- Are the 2-pin and 4-pin connectors at the immobilizer interface secure?
NO
* The software card and immobilizer are electronically paired and must remain together. If these parts are mismatched, the system will not operate properly. After 3 attempts to register or activate the system with mismatched components, the immobilizer interface will lock out. If this occurs, please contact Technical Help Line for immobilizer interface unlock (purge) procedures.
YES
- Verify that pin 6 (Black/Red wire) of the 16-pin remote engine start control module connector and pin 1 (Black/Red wire) of the 4-pin immobilizer interface connector provides ground when the remote start is activated (the output will turn off 1 second after remote start crank).
- Verify that pin 1 (White wire) of the 4-pin immobilizer interface connector rests at battery voltage.
- Verify proper placement of the immobilizer interface antenna harness around the ignition switch cylinder.
- Using a multimeter, test resistance of the 2 terminals on the RES immobilizer interface antenna harness 2-pin connector. The resistance should measure 0.6-1.2 ohms. If the resistance is out of range, replace with service part number SOA390P100.
NO
* If loose or damaged terminals are found at the immobilizer interface, replace the software card/immobilizer interface (as a pair) part number H001SAG040.
* If loose or damaged terminals are found at the 4-pin harness connection, connect the respective remote start main wire harness.
* If loose or damaged terminals are found at the 2-pin connection, replace the immobilizer interface antenna harness part number SOA390P100.
YES
* Verify proper placement of the immobilizer interface antenna ring and install the immobilizer interface antenna ring placement clip p/n H001SAG300 if it has not already been installed.
If this does not solve the problem,
* Replace the following component and retest.
- H001SAG040- Immobilizer Interface/Software Card
NO
* If the ground output is not present when the remote start is activated, replace the remote engine start control module part number H001SAG010
*If the White wire does not rest at battery voltage, replace the respective remote start main wire harness.
*If the resistance of the RES immobilizer antenna harness is out of range, replace with service part number SOA390P100.
The vehicle's security system triggers when the door is opened while operating by the remote engine start system and will not disarm when the unlock button is pressed on the RKE fob
- Does the remote engine start system shut the vehicle down when the security system triggers?
YES
- Check pin 13 and pin 16 of the remote engine start control module connector for loose or damaged terminals.
NO
* This would indicate the there was a failure during the immobilizer interface registration process. Reprogram the ignition keys and immobilizer interface following the immobilizer interface registration process in the respective installation manual. Be sure to press the vehicle's brake pedal as noted in the instructions after the immobilizer interface has been successfully programmed.
YES
* If loose or damaged terminals are found, replace the respective RES main wire harness service part (refer to the service part listing).
NO
- Verify that pin 16 (Light Green wire) of the 24-pin remote engine start control module connector rests at ground and pulses to +12 volts each time the unlock button is pressed on the RKE fob.
- Verify that pin 13 (Tan/Black wire) of the 24-pin remote engine start control module connector rest at 10-12 volts at rest and pulses to ground each time the unlock trim switch is pressed on the door panel. Verify that this wire also remains at 10-12 volts each time the unlock button is pressed on the RKE fob.
- Verify that the remote engine start control module 24-pin connector is securely seated.
YES
* Replacing RES system components will not permanently correct this concern.
Please contact Technical Help Line if condition persists.
The vehicle starts then stalls when the remote start system is activated
- Is the vehicle's battery maintaining a full charge?
YES
- Does the remote start system attempt to restart the vehicle?
NO
- Recharge or replace the vehicle's battery as necessary.
YES
- Does the vehicle register diagnostic trouble codes B1402 or P1574?
NO
*Tach idle speed may be set too low
- Reprogram the tach idle speed setting following the "Tach Idle Speed Programming" section of the respective system installation instructions.NOTE: During tach idle speed programming be sure to allow the vehicle to "idle down" to 750-1,000 RPM. This will ensure that the vehicle's starter will not overcrank when attempting to start.
YES
- Unplug and reconnect the immobilizer interface 2-pin and 4-pin connectors individually and retest after each (with your hand place pressure on the connector when testing).
Does this solve the problem?
NO
*Tach idle speed may be set too high, usually indicated by excessive starter crank time
- Reprogram the tach idle speed setting following the "Tach Idle Speed Programming" section of the respective system installation instructions.NOTE: During tach idle speed programming be sure to allow the vehicle to "idle down" to 750-1,000 RPM. This will ensure that the vehicle's starter will not overcrank when attempting to start
YES
*If the problem was solved by re-seating the 4-pin immobilizer interface, replace the respective RES main wire harness service part (refer to the service part listing)
*If the problem was solved by re-seating the 2-pin immobilizer interface antenna harness connector, replace the antenna harness with service part number SOA390P100
NO
- Using a multimeter, test resistance of the 2 terminals on the RES immobilizer interface antenna harness 2-pin connector. The resistance should measure 0.6-1.2 ohms. If the resistance is out of range, replace with service part number SOA390P100. Does this solve the problem?
NO
* Verify proper placement of the immobilizer interface antenna ring and install the immobilizer interface antenna ring placement clip p/n H001SAG300 if it has not already been installed.
If this does not solve the problem,
* Replace the following component and retest.
- H001SAG040- Immobilizer Interface/Software Card
NO
*Replace the following component and retest.
- H001SAG010- RES Control Module
The vehicle's security system triggers when attempting to remote start the vehicle
- Was the immobilizer interface registration process completed successfully at point of installation?
YES
- Unplug and reconnect the immobilizer interface 2-pin and 4-pin connectors individually and retest after each (with your hand place pressure on the connector when testing).
Does this solve the problem?
NO
*Complete the immobilizer interface registration process in the respective installation instructions.
YES
*If the problem was solved by re-seating the 4-pin immobilizer interface connector, replace the respective RES main wire harness service part (refer to the service part listing)
*If the problem was solved by re-seating the 2-pin immobilizer interface antenna harness connector, replace the antenna harness with service part number SOA390P100.
NO
- Using a multimeter, test resistance of the 2 terminals on the RES immobilizer interface antenna harness 2-pin connector. The resistance should measure 0.6-1.2 ohms. If the resistance is out of range, replace with service part number SOA390P100. Does this solve the problem?
NO
* Verify proper placement of the immobilizer interface antenna ring and install the immobilizer interface antenna ring placement clip p/n H001SAG300 if it has not already been installed.
If this does not solve the problem,
* Replace the following component and retest.
- H001SAG040- Immobilizer Interface/Software Card
NO
*Replace the following component and retest.
- H001SAG010- RES Control Module
When attempting to remote start the vehicle, the starter doesn't crank long enough to start the vehicle
- Was the immobilizer interface registration process completed successfully at point of installation?
YES
- Unplug and reconnect the immobilizer interface 2-pin and 4-pin connectors individually and retest after each (with your hand place pressure on the connector when testing).
Does this solve the problem?
NO
*Complete the immobilizer interface registration process in the respective installation instructions.
YES
*If the problem was solved by re-seating the 4-pin immobilizer interface connector, replace the respective RES main wire harness service part (refer to the service part listing)
*If the problem was solved by re-seating the 2-pin immobilizer interface antenna harness connector, replace the antenna harness with service part number SOA390P100.
NO
- Using a multimeter, test resistance of the 2 terminals on the RES immobilizer interface antenna harness 2-pin connector. The resistance should measure 0.6-1.2 ohms. If the resistance is out of range, replace with service part number SOA390P100. Does this solve the problem?
NO
* Verify proper placement of the immobilizer interface antenna ring and install the immobilizer interface antenna ring placement clip p/n H001SAG300 if it has not already been installed.
If this does not solve the problem,
* Replace the following component and retest.
- H001SAG040- Immobilizer Interface/Software Card
NO
*Replace the following component and retest.
- H001SAG010- RES Control Module
The vehicle's ignition turns on when the remote engine start system is activated but does not crank the starter
- Was the remote engine start system momentary program button pressed prior to activating the remote engine start system?
YES
- If the momentary program button is pressed prior to activating the remote engine start system, the RES crank output will be delayed for 60 seconds for one remote engine start cycle.
NO
- Does the vehicle start and run using the ignition key?
YES
- Does the vehicle's dashboard mounted "Security" light illuminate solid when the vehicle's ignition powers during RES activation?
NO
- Verify that the remote engine start 6-pin ignition switch male and female connectors are securely seated.
- Verify that the remote engine start harness 24-pin, 16-pin and 10-pin connectors are securely seated into the remote engine start control module.
YES
Continued on Following Page
NO
- Verify that there is +12 volt output at pin 17 (White/Black wire) of the 24-pin remote start module during the starter crank process (approximately 5-7 seconds after activation).
- Verify that there is constant +12 volt battery voltage at pin 9 and pin 10 (White wires) of the 10-pin remote start module.
* Replace the following component and retest.
- H001SAG010- RES Control Module
Does this solve the problem?
NO
* Replace the respective remote start main wire harness (refer to the service part listing) and retest
- Was the immobilizer interface registration process completed successfully at point of installation?
YES
- Unplug and reconnect the immobilizer interface 2-pin and 4-pin connectors individually and retest after each (with your hand place pressure on the connector when testing).
Does this solve the problem?
NO
*Complete the immobilizer interface registration process in the respective installation instructions.
YES
*If the problem was solved by re-seating the 4-pin immobilizer interface connector, replace the respective RES main wire harness service part (refer to the service part listing)
*If the problem was solved by re-seating the 2-pin immobilizer interface antenna harness connector, replace the antenna harness with service part number SOA390P100.
NO
- Using a multimeter, test resistance of the 2 terminals on the RES immobilizer interface antenna harness 2-pin connector. The resistance should measure 0.6-1.2 ohms. If the resistance is out of range, replace with service part number SOA390P100. Does this solve the problem?
NO
* Verify proper placement of the immobilizer interface antenna ring and install the immobilizer interface antenna ring placement clip p/n H001SAG300 if it has not already been installed.
If this does not solve the problem,
* Replace the following component and retest.
- H001SAG040- Immobilizer Interface/Software Card
NO
*Replace the following component and retest.
- H001SAG010- RES Control Module
The vehicle's dashboard "Security" light flashes while the vehicle is being driven (the security light starts to flash when the transmission shift selector is placed in drive)
- Does the remote start system start and run the vehicle?
YES
- Following the "Immobilizer Interface Registration Procedure" section of this manual, re-register the vehicle's ignition keys and immobilizer interface.
NO
- Refer to the specific failure in this manual for further troubleshooting.
The remote engine start system does not power the vehicle's ignition circuits after receiving the remote start command NOTE: Under normal operation the remote engine start system willpower the vehicle's ignition circuits approximately 5 seconds after activation
- Does the vehicle start and operate properly when starting with the ignition key?
YES
- Verify that there is +12 volt output at pin 18 (Green wire) of the 24-pin remote start module connector and +12 volt output at pin 8 (Blue wire) of the 10-pin remote start module connector approximately 5 seconds after the remote engine start system is activated.
- Verify that the 15 AMP ignition fuse (inside the RES control module accessed by removing the software card) is installed and not blown and replace as necessary.
NO
- Verify that the remote engine start 6-pin ignition switch male and female connectors are securely seated.
- Verify that the remote engine start harness 24-pin, 16-pin and 10-pin connectors are securely seated into the remote engine start control module.
* Retest - If this did not fix the problem replace the following component.
- H001SAG010- Remote Start Control Module
Does this solve the problem?
NO
* Replace the respective RES main wire harness service part (refer to the service part listing).
The vehicle's horn emits an additional honk when attempting to activate remote start and the vehicle does not attempt to start
- This condition would indicate that the RES system is detecting a safety shutdown input
- Is the vehicle's ignition key resting in the ignition cylinder?
YES
- The "Key Sense" safety shutdown input will prevent the remote start system from activating if an ignition key is in the cylinder during activation and prior to starter crank.
NO
- Is the RES system "Service Mode" enabled?
?
- Turn the ignition key to the RUN position.
- Press and hold the vehicle's brake pedal.
- Press and release the RES single button transmitter three (3) times within five (5) seconds.
- The system will pause and then honk the horn three (3) times to indicate that "Service Mode" has been enabled or one (1) time to indicate that "Service Mode" has been disabled.
NO
- Verify operation of the vehicle brake light circuit.
- Verify that the 10-pin RES control module connector pin 4 Brown wire is resting open and switches to 12 volts when the brake pedal is pressed.
Is the brake safety input causing the problem?
YES
* If the vehicle's brake light circuits are not operating properly, test and replace vehicle components as necessary.
* If the 10-pin RES control module connector pin 4 Brown wire tests properly, replace the remote start control module p/n H001SAG010.
NO
- Test operation of the underhood safety switch by verifying the 24-pin RES control module connector pin 6 gray wire registers ground with the hood safety switch extended and open when the hood safety switch is depressed.
- Inspect the hood safety switch bracket for damage, verify that the hood depresses the hood safety switch when the hood is closed.
- Verify that the correct hood safety switch bracket has been installed in the vehicle.
* If the 24-pin RES control module connector pin 6 gray wire tests correctly, replace the remote start control module p/n H001SAG010.
* If the 24-pin RES control module connector pin 6 gray wire does not test correctly, replace the remote start underhood switch with harness p/n H001SAG050.
* If the underhood safety switch bracket is damaged or the improper part, replace with the respective hood safety switch bracket (refer to the service part listing).
The vehicle continues to run when the ignition key is turned off after exiting tach idle speed programming
- This condition indicates the RES harness immobilizer interface 4-pin connector has been accidently plugged into the 4-pin port on the face of the RES control module below the RES harness 10-pin connector (refer to the diagram below).
Is this causing the concern?
YES
* As noted in the installation instructions, the 4-pin and 5-pin ports on the face of the RES control module should not have any harnesses plugged into them.
* When this condition occurs it will usually result in damage to the RES control module. If after connecting the RES harness correctly "Immobilizer Interface Registration Process" is unsuccessful, replace the RES control module p/n H001SAG010.
The vehicle starts when the remote engine start system is activated, but the heater/air conditioning does not turn on
- Does the heater/air conditioning turn on when the vehicle is running with the ignition key?
YES
- Are the heater or air conditioning controls in the vehicle preset to the desired setting prior to activation of the remote engine start system?
NO
- Verify that the remote engine start 6-pin ignition switch male and female connectors are securely seated.
- Verify that the remote engine start harness 24-pin, 16-pin and 10-pin connectors are securely seated into the remote engine start control module.
YES
* Legacy and Outback Vehicles
Verify that the correct RES harness is being used for specific model year vehicles. The RES harness can be identified by a seven digit number either on the green harness tag or white label at the main trunk of the harness near the 3 RES control module connectors.
- 07MY Legacy/Outback -1031571
- 08-09MY Legacy/Outback -1032103
Is the correct RES harness being used?
NO
- The remote engine start system does not have the ability to adjust the vehicle's climate controls, they must be preset to the desired setting prior to activation.
YES
- Verify that there is +12 volt output at pin 6 and 7 (Yellow wires) of the 10-pin remote start module connector while the vehicle is operating by the remote engine start system.NOTE: There will be no output on these wires while the starter motor is energized.
- Verify that the 15 AMP HVAC 1 and HVAC 2 fuses (inside the RES control module (accessed by removing the software card) are installed and not blown and replace as necessary.
* Replace the respective RES main wire harness service part (refer to the service part listing).
* Retest - If this did not fix the problem replace the following component.
- H001SAG010- Remote Start Control Module
Does this solve the problem?
NO
* Replace the respective RES main wire harness service part (refer to the service part listing).
The vehicle's parking lights do not flash when the remote engine start transmitter button is pressed and do not turn on when the vehicle is operating by remote engine start
- Do the vehicle's parking lights turn on when using the vehicle's parking light switch?
YES
- Verify that there is +12 volt output at pin 24 (Violet wire) of the 24-pin remote start module connector when the vehicle is operating by the remote engine start system.
- Verify that the remote engine start 24-pin connector is seated securely into the remote engine start control module.
- Verify that the 15 AMP parking light fuse (inside the RES control module accessed by removing the software card) is installed and not blown and replace as necessary.
NO
- Test an replace the vehicle's fuses or switch as necessary.
* Retest - If this did not fix the problem replace the following component.
- H001SAG010- Remote Start Control Module
Does this solve the problem?
NO
* Replace the respective RES main wire harness service part (refer to the service part listing).
The vehicle's horn emits 1 long honk when the remote engine start system is activated
- Does the vehicle's key warning chime activate when an ignition key is left in the ignition cylinder with the door open?
YES
- Verify that there is +12 volt output at pin 22 (Black/White wire) of the 24-pin remote start module connector for approximately 4 seconds starting immediately after remote start confirmation.
- Verify that the remote engine start 24-pin connector is seated securely into the remote engine start control module.
- Verify that the 15 AMP key in sense fuse (inside the RES control module accessed by removing the software card) is installed and not blown and replace as necessary.
NO
- Test and replace the vehicle's key-in warning circuits as necessary.
* Retest - If this did not fix the problem replace the following component.
- H001SAG010- Remote Start Control Module
Does this solve the problem?
NO
* Replace the respective RES main wire harness service part (refer to the service part listing).
The door protection security system does not arm when the vehicle is operating by remote engine start
- Are all vehicle doors and hatch/trunk closed?
YES
- Verify that Pin 15 (Blue wire) at the remote engine start control module rests open (0 volts) when all entry points are closed and registers ground when any door or hatch/trunk are opened.
- Verify that all vehicle door ajar switches are functioning and repair/replace as necessary.
- Verify the following circuits register voltage with the respective door closed and ground with the respective door open at the remote start harness 24-pin prearranged connector (refer to "Detail G" in the "Wire Harness Connector Layout" section)
. Verify these connections on both remote engine start harness side and vehicle harness side.
- Front door LH (White/Blue wire) pin 19
- Front door RH (Blue/Orange wire) pin 20
- Rear door RH (White wire) pin 7
- Rear door LH (Yellow wire) pin 8
- Trunk/Hatch (Lt. Green/Black) pin 9
NO
- All vehicle entry points must be closed for the system to arm.
- Close all entry points and retest.
* Retest - If this did not fix the problem replace the following component.
- H001SAG010- Remote Start Control Module
Does this solve the problem?
NO
* Replace the respective RES main wire harness service part (refer to the service part listing).
RES TRANSMITTER PROGRAMMING INSTRUCTIONS
- Open driver's door (leave open throughout programming operation).
- Turn the ignition key to the ON or RUN position.
- Press and hold the momentary programming button (secured to a wire harness in front of the dashboard mounted fusebox, refer to the figure to the right) for approximately 10 seconds until the vehicle's horn honks (3) times.
- Release the momentary programming button.
- Press and release the "START" icon button on each system transmitter for 1 second. The system will honk the vehicle's horn (1) time each time the transmitter button is pressed to indicate that the system has accepted transmitter programming.NOTE: The system will accept up to eight (8) transmitters.
- Turn the ignition key to the OFF position.NOTE: If the vehicle's brake pedal is pressed at anytime between steps 3 and 6 the remote engine start confirmation horn honk feature will be disabled/enabled depending on status prior to accessing transmitter programming. Please refer to your remote engine start system quick reference card for confirmation horn honk disable/enable procedures.
POST INSTALLATION CHECKLIST
- REMOTE ENGINE START- Make sure the key is removed from the ignition switch and the engine hood is closed. Press the START button twice within 3 seconds - The parking lights should flash twice, the horn should beep twice then the vehicle should crank and start. Once started the parking lights will turn on and stay on signifying the vehicle is started.
- RUNNING WITH IGNITION KEY - While the vehicle is running under remote engine start, confirm that all function's (lock, unlock, etc.) operate properly on the FACTORY transmitter. Once FACTORY transmitter functionality is confirmed press the UNLOCK button on FACTORY transmitter and enter the vehicle, insert the ignition key and turn the ignition to the run position, press the brake pedal - At this time the vehicle should be running by the ignition key and the remote engine start was shut down when the brake pedal was pressed. Turn off the ignition switch and the vehicle should shut off.
- BRAKE PEDAL SAFETY - Restart the vehicle using the remote engine start, enter the vehicle, press the brake pedal - The vehicle should shut off.
- KEY-IN-SENSE - Insert the ignition key into the ignition switch but keep in off position, activate the remote engine start function - the vehicle should flash the lights as if it is going to start but then the horn should beep twice and the remote engine starter does not attempt to start the vehicle since it senses the key in the ignition.
- HOOD SAFETY SWITCH - Open the engine hood and activate the remote engine start function - The horn should beep two additional times signifying that hood safety switch is tripped and the vehicle will not start.
- HEATER/AC FUNCTION - Insert the ignition key and turn the ignition to the run position, preset the vehicle's heater or air conditioning to the on position then turn the ignition off and remove the ignition key. Activate the remote engine start system and verify that the heater or air conditioning turns on to the preset setting.
- 15-MINUTE RUN TIME - Activate the remote engine start system and allow the system to run for the 15-minute preset run time. The remote engine start system should shut the vehicle off in 15 minutes (+/- 10 seconds).
- SECURITY DISARM VERIFICATION - Activate the remote engine starter. After the vehicle has started, manually unlock the vehicle's doors using the ignition key and open any door. The horn should begin a steady honk and the engine will shut down. Press the UNLOCK button on the FACTORY transmitter and verify that the horn stops honking (the vehicle will not automatically restart).
FUNCTIONAL TESTING IS NOW COMPLETE.