2013 Exchange Component Identification And Procedures (15-157-12R)
Publication date: 2017-08-16Reference number: 15-157-12R
Supersedes refnos: 15-157-12
2013 EXCHANGE COMPONENT IDENTIFICATION AND PROCEDURES
TECHNICAL SERVICE BULLETIN
| SUBARU: | 2013 Models |
APPLICABILITY
2013MY Subaru Vehicles
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.
8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.
Genuine Subaru audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
- The defective chassis should remain in the vehicle until the exchange unit is installed.
- The applicable Service Center should be contacted.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found on Subarunet, under "Service then Forms". The Panasonic Service Center is open from 8AM to 8PM Eastern Time.
PANASONIC SERVICE CENTER TELEPHONE FAX TELEPHONE 1-800-228-0473 1-800-682-8056 The Clarion Service Center may be contacted by phone. The Service Center is open from 8AM to 6PM Eastern.
CLARION 1-800-347-8933 The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open from 9AM - 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the following business day.
KENWOOD CORPORATION ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE www.fthgroupinc.com 1-626-333-2407 1-626-333-2435 The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM - 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.
NOTE: Activation of all XM subscription based services is the responsibility of the vehicle owner.SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.
There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12.
FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413 NOTE: In the event the vehicle is "New" and "In-stock", inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.Vehicles that have been placed in demo service should use exchange units only.
Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.
- Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller's Name and Telephone Number
Dealer RO Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID number)
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Panasonic Exchange Number Example..................................... SUS0000001
Clarion Exchange Number Example... (ERS#)........................ 0000000001
Kenwood Exchange Number Example... (RM#)...................... 0000(0)
Fujitsu Ten Exchange/Claim Id Number Example................... 3YB000000
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
- Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit and/or the SD Card.
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER | ||
|---|---|---|---|---|---|
| Legacy/Outback Type A AM/FM Single disc CD player | Clarion | 86201AJ61A | |||
| Audio Unit Only Legacy/Outback Type B AM/FM Single Disc CD Player (Display Type) SAT | Panasonic | 86201AJ65A (1)Audio/Faceplate Assembly (See note at bottom) Return of Assembly Includes Harness |
|||
| Legacy/Outback Type D Navigation & Audio Complete Head Unit (AVN) w/Harman Kardon (Production date prior to 1-18-13 and no Aha upgrade) Face Plate ID No. FB678US | Fujitsu Ten | 86271AJ67A Audio with SD Card SD Card Part No. 86283AJ67A |
|||
| Legacy/Outback Type D Navigation & Audio Complete Head Unit (AVN) w/Aha and Harman Kardon (Production date of 1-18-13 and after) Face Plate ID No. FE688US | Fujitsu Ten | 886271AJ68A Audio with SD Card SD Card Part No. 86283AJ68A |
|||
| WRX/STi Type A AM/FM Single Disc CD Player, Bluetooth USB | Clarion | 86201FG620 | |||
| Impreza/XV Crosstrek Type A AM/FM Single Disc CD Player, Bluetooth, USB | Clarion | 86201FJ620 | |||
| Impreza/XV Crosstrek Type B AM/FM single Disc CD Player (Display Type) | Clarion | 86201FJ630 | |||
| WRX/Sti Audio & Navigation Unit Assembly w/XM built-in (Pre-production vehicles prior to 6-1-12) Face Plate ID No. FW602US |
Fujitsu Ten | 86271FG601 Audio with SD Card SD Card Part No. 86283FG600 |
|||
| WRX/Sti Audio & Navigation Unit Assembly w/XM built-in (Production vehicles after 5-31-12) Face Plate ID No. FW602US |
Fujitsu Ten | 86271FG620 Audio with SD Card SD Card part No. 86283FG620 |
|||
| Impreza/XV Crosstrek Audio & navigation Unit assembly w/XM built in Face Plate ID No. FM612US |
Fujitsu Ten | 86271FJ610 Audio with SD Card SD Card part No. 86283FJ610 |
|||
| Impreza/XV Crosstrek Audio & Navigation Unit Assembly w/XM built in | Fujitsu Ten | 86271FJ700 Audio with SD Card SD Card part No. 86283FJ610 |
|||
| BRZ Audio & Navigation Unit Assembly w/XM built-in Face Plate ID No. FA601US |
Fujitsu Ten | 86271CA620 Audio with SD Card SD Card Part No. 86283CA620 |
|||
| Forester Audio & Navigation Unit Assembly w/XM built-in (Pre-Production vehicles prior to 6-1-12) Face Plate ID No. FP606US |
Fujitsu Ten | 86271SC601 Audio with SD Card Exchange SD Card Part No. 86283FJ610 |
|||
| Forester Audio & Navigation Unit Assembly w/XM built-in (Production vehicles after 5-31-12) Face Plate ID No. FP606US |
Fujitsu Ten | 86271SC620 Audio with SD Card Exchange SD Card Part No. 86283SC620 |
|||
| Forester Audio Head Unit | Fujitsu Ten (Tom Tom) | H001SSC810 | |||
| Forester Type C AM/FM, Single Disc CD Player, Bluetooth, USB | Clarion | 86201SC620 | |||
| Forester Type D Audio Display Single Disc CD Player, Bluetooth, USB | Clarion | 86201SC630 | |||
| Tribeca Type A AM/FM single Disc CD player MP3 SAT | Panasonic | 86213XA15A Face Plate Only | |||
| Tribeca Type B AM/FM 6 Disc CD changer MP3 SAT | Panasonic | 86213XA04A Face Plate Only | |||
| Tribeca Type A AM/FM Single disc CD Player MP3 SAT | Panasonic | 86201XA15C Audio Unit Only | |||
| Tribeca Type B AM/FM 6 disc CD changer MP3 SAT | Panasonic | 86201XA17A Audio Unit Only | |||
|
|||||
8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM
Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback).
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio/Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept. and not covered by this exchange program. Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the Subaru Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.
In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
- The defective chassis should remain in the vehicle until the exchange unit is installed.
- The applicable Service Center should be contacted by either calling their toll free number or by faxing a legible copy of the Exchange Request Form.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to 8PM Eastern Time.
PANASONIC SERVICE CENTER TELEPHONE FAX TELEPHONE 1-800-228-0473 1-800-682-8056 The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to 5PM Pacific Time.
MYRON AND DAVIS SERVICE CENTER TELEPHONE FAX TELEPHONE 1-866-435-6789 1-909-796-0597 NOTE:- In the event the vehicle is "New" and "In-stock", inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see Section 8.4.10). An authorization code will be provided and must be included upon claim submission.
- DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers.
- In the event the vehicle is "New" and "In-stock", inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.
- Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller's Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
PANASONIC EXCHANGE NUMBER EXAMPLE...... SUS0000001
MYRON AND DAVIS EXCHANGE NUMBER EXAMPLE..... RA(followed by 5 numerics)
Panasonic will ship an exchange chassis along with an exchange form within 72 hours. Myron and Davis will ship an exchange module along with an exchange form same day UPS 2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
- Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order
If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit.
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER |
|---|---|---|---|
| Tribeca Rear Seat DVD unit Gray RC1 | Panasonic | 86255XA00BMV | |
| Tribeca Rear Seat DVD unit Beige RC1 | Panasonic | 86255XA00BEU | |
| Legacy/Outback Headrest DVD Monitor Assembly (Left or Right) | Myron and Davis | H001SAJ320 | |
| Legacy/Outback Aii Module | Myron and Davis | H001SAJ370 |
8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle. Vehicles that have been placed in demo service should use exchange units only.
Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:
- The defective unit should remain in the vehicle until the exchange unit is installed.
- The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Exchange Request Form.
The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. Service Center is open from 9 AM - 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.
KENWOOD CORPORATION ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE www.fthgroupinc.com 1-626-333-2407 1-626-333-2435 The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM - 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.
FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413 SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.
There may be some circumstances when only a SD (memory) card may need to be exchanged. The complete process for this exchange measure is documented in Subaru Service Bulletin number 15-155-12.
NOTE: In the event the vehicle is "New" and "In-stock", indicate this on the exchange form. A new unit will be supplied rather than an exchange unit. - Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day.
Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers provided upon claim submission.
KENWOOD EXCHANGE NUMBER EXAMPLE... (RMA #)... 0000(0)
FUJITSU TEN EXCHANGE/CLAIM ID NUMBER EXAMPLE... 3YB000000
If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed.
- The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.
Failure to use proper packaging could result in a "charge back" for the cost of the exchange unit and shipping.
If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a "charge back" for the cost of the exchange unit and/or the SD Card with shipping.
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER |
|---|---|---|---|
| Legacy/Outback Type D Navigation & Audio Complete Head Unit (AVN) w/Harman Kardon (Production date prior to 1-18-13 and no Aha upgrade) Face Plate ID No. FB678US |
Fujitsu Ten | 86271AJ67A Audio with SD Card SD Card Part No. 86283AJ67A |
|
| Legacy/Outback Type D Navigation & Audio Complete Head Unit (AVN) w/Aha and Harman Kardon (Production date of 1-18-13 and after) Face Plate ID No. FE688US |
Fujitsu Ten | 86271AJ68A Audio with SD Card SD Card Part No. 86283AJ68A |
|
| Tribeca Navigation Unit | Kenwood | 86271XA00A | |
| Tribeca Navigation Display | Kenwood | 86281XA05C | |
| WRX/STi Audio & Navigation Unit Assembly w/XM built-in Face Plate ID No. FW602US |
Fujitsu Ten | 86271FG601 Navigation with SD Card SD Card Part No. 86283FG600 |
|
| Impreza/XV Crosstrek Audio & Navigation Unit Assembly w/XM built-in Face Plate ID No. FM612US |
Fujitsu Ten | 86271FJ610 Navigation with SD Card SD Card Part No. 86283FJ610 |
|
| BRZ Audio & Navigation Unit Assembly w/XM built-in Face Plate ID No. FA601US |
Fujitsu Ten | 86271FJ600 Navigation with SD Card Exchange SD Card Part No. 86283CA620 |
|
| Forester Audio & Navigation Unit Assembly w/XM built-in (Pre-production prior to 6-1-12) Face Plate ID No. FP606US |
Fujitsu Ten | 86271SC601 Navigation with SD Card SD Card Part No. 86283SC600 |
|
| Forester Audio & Navigation Unit Assembly w/XM built-in (Production vehicles after 5-31-12) Face Plate ID No. FP606US |
Fujitsu Ten | 86271SC620 Navigation with SD Card SD Card Part No. 86283SC620 |
|
| Forester Portable Navigation Device | Fujitsu Ten (Tom Tom) | H001SSC820 |
8.4.9.4. RETURN OF LODGED CD/DVD(S)
In the event a DVD/CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/CD(s). Please use the following procedure:
- Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.
- For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer's file.
- Remove the defective unit from the vehicle and return it to the manufacturer. DVD/CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer's responsibility to notify the customer when the DVD/CD(s) are returned.
In the event a DVD/CD(s) has been damaged (except Navigation DVDs); the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/CD(s) can be included in the reimbursement program.
8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.
Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.
The procedures listed below should be followed:
- The defective module should remain in the vehicle until the exchange unit is installed.
- The Clarion Service Center should be contacted. The Service Center is open from 8 AM - 6 PM Eastern Time:
CLARION 1-800-347-8933 The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM - 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.
NOTE: Activation of all XM subscription based services is the responsibility of the vehicle owner.FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413 SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.
NOTE: In the event the vehicle is "New" and "In-stock", inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.Vehicles that have been placed in demo service should use exchange units only.
Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.
- Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Clarion Exchange Number Example....(ERS#)... 0000000001
Fujitsu Ten Exchange/Claim Id Number Example ...3YB000000
An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
- Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit.
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER |
|---|---|---|---|
| Legacy/Outback Sirius Satellite Tuner Module | Clarion | H621SFG021 | |
| Forester/WRX/STI Sirius Satellite Tuner Module | Clarion | H621SFG020 | |
| Legacy/Outback/Impreza/Forester XM Satellite Tuner Module | Clarion | H621SXA120 | |
| Legacy/Outback Type D Navigation & Audio Complete Head Unit (AVN) w/Harman Kardon (Production date prior to 1-18-13 and no Aha upgrade) Face Plate ID No. FB678US |
Fujitsu Ten | 86271AJ67A Audio with SD Card SD Card Part No. 86283AJ67A |
|
| Legacy/Outback Type D Navigation & Audio Complete Head Unit (AVN) w/Aha and Harman Kardon (Production date prior to 1-18-13 and no Aha upgrade) Face Plate ID No. FB688US |
Fujitsu Ten | 86271AJ68A Audio with SD Card SD Card Part No. 86283AJ68A |
|
| Tribeca XM Satellite Tuner Module | Clarion | 86241AJ01A | |
| WRX/STI Navigation Satellite Tuner Module | Clarion | 86241FG001 | |
| WRX/Sti Audio & Navigation Unit Assembly w/XM built-in (Pre-production vehicles prior to 6-1-12) Face Plate ID No. FW602US |
Fujitsu Ten | 86271FG601 Audio with SD Card SD Card Part No. 86283FG600 |
|
| WRX/Sti Audio & Navigation Unit Assembly w/XM built-in (Production vehicles after 5-31-12) Face Plate ID No. FW602US |
Fujitsu Ten | 86271FG620 Audio with SD Card SD Card part No. 86283FG620 |
|
| Impreza/XV Crosstrek Audio & navigation Unit assembly w/XM built in Face Plate ID No. FM612US |
Fujitsu Ten | 86271FJ610 Audio with SD Card SD Card Part No. 86283FJ610 |
|
| BRZ Audio & Navigation Unit Assembly w/XM built-in Face Plate ID No. FA601US |
Fujitsu Ten | 86271CA620 Audio with SD Card SD Card Part No. 86283CA620 |
|
| Forester Audio & Navigation Unit Assembly w/XM built-in (Pre-Production vehicles prior to 6-1-12) Face Plate ID No. FP606US |
Fujitsu Ten | 86271SC601 Audio with SD Card SD Card Part No. 86283SC600 |
|
| Forester Audio & Navigation Unit Assembly w/XM built-in (Production vehicles after 5-31-12) Face Plate ID No. FP606US |
Fujitsu Ten | 86271SC620 Audio with SD Card SD Card Part No. 86283SC620 |
SIRIUS XM WARRANTY EXCHANGE PROCESS
If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions. Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.
Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel "0", the Radio ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh
8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.
Genuine Subaru Satellite Radio Accessories are manufactured by Harman Kardon. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.
- The defective unit should remain in the vehicle until the exchange unit is installed.
- Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am - 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/Service Operations & Technical/Forms/Downloads/Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions
- Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller's Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Harman Kardon Exchange Number Example...RA999999
An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center.
Provide the operator with the exchange number when making inquiries.
- Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.
If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit.
Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit.
| ILLUSTRATION | DESCRIPTION | MANUFACTURER | PART NUMBER |
|---|---|---|---|
| Legacy Power Amplifier Assembly (Base Models) | Harman Kardon | 86221AJ20A | |
| Legacy Power Amplifier Assembly (Limited Models) | Harman Kardon | 86221AJ21A | |
| Tribeca Power Amplifier Assembly (Limited and Touring Models) | Harmon Kardon | 86221XA20A |
11.2.10 AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE/REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/Repair Program which is to be referenced as an "Out-of Warranty Exchange Program". Subaru Added Security Gold Plus customers are entitled to this "out-of-warranty" exchange program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.
All out-of-warranty orders will be subject to availability. In case of low stock, "in-warranty" orders will take priority over "out-of-warranty" orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller's Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number)
Customer Complaint
Customer Last Name
Clarion: 1-800-347-8933
- The program includes 2002 and later model years based on availability
- Exchange cores will be shipped UPS Ground within 72 hours.
- Clarion offers a 1 year manufacturer's warranty on these exchange units.
- Clarion will invoice the dealer for the cost of the exchange unit.
- Shipping charges for return of the core is the responsibility of the dealership.
- Cores must be returned to Clarion within 30 days
- Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership
- There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee.
Panasonic: 1-800-423-8150
- The program includes 2002 and later model years based on availability
- Exchange cores will be shipped UPS Ground within 72 hours
- Panasonic offers a 1 year manufacturer's warranty on these exchange units.
- Dealers will be invoiced by Panasonic for the cost of the exchange unit
- Payments are to be made directly to Panasonic
- Shipping charges for return of the core is the responsibility of the dealership
- Cores must be returned to Panasonic within 30 days
Kenwood: 1-626-333-2435
- The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com
- The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
Kenwood: 1-626-333-2435 (continued)
- The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
- The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
- If the customer does not agree to additional costs, the unit is returned to the dealer "as is" with no additional charges.
- If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood.
- The Kenwood Service Center repairs the unit and returns it to the dealer.
Fujitsu Ten 1-800-237-5413
- The program includes 2010 and later model years based on availability
- Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
- Fujitsu Ten offers a 1 yr. manufacturer's warranty on these exchange units
- Fujitsu Ten will invoice the dealer for the cost of the exchange unit
- Shipping charges for return of the core is the responsibility of the dealership
- Cores must be returned to Fujitsu Ten within 30 days
- Delinquent cores will be invoiced to SOA who in turn will debit the dealership
- There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.