Check SUBARU STARLINK Service

Probable cause: 

Smartphone malfunction, influence by radio wave condition, influence by STARLINK service side, unit body malfunction

1. CHECK SMARTPHONE  .

   Check the smartphone connection.

   Can the smartphone connect the Internet?

   Yes:  Go to  4 .

   No:  Go to  2 .

2. CHECK RADIO WAVE CONDITION  .

   Move to a location where the radio wave condition is good, and confirm the connection.

   Can the smartphone connect the Internet?

   Yes:  Go to  4 .

   No:  Go to  3 .

3. CHECK RADIO WAVE CONDITION  .

   Communication network gets busy at times even in a good radio wave location. In this case, wait for some time and then try again.

   Can the smartphone connect the Internet?

   Yes:  Go to  4 .

   No:  The smartphone may be defective.

4. CHECK SUBARU STARLINK  .

   Check service provision status with SUBARU STARLINK.

   Is there any problem in the service provision status?

   Yes:  Try to connect after the problem in service provision is solved.

   No:  Go to  5 .

5. CHECK SOFTWARE VERSION  .

   Check the firmware of the cockpit control module.

   Is the firmware the latest?

   Yes:  Replace the cockpit control module. Ref. to ENTERTAINMENT & MONITORING>COCKPIT DISPLAY .

   No:  Update the firmware to the latest and reproduce the failure, and then perform the diagnosis again.