Customer Problem Analysis
WARNING: This page is about a different car, the 2006 Toyota Corolla and 2005 Toyota Corolla. However, it is still accessible from the selected car via links, so may be relevant.
HINT:
- In troubleshooting, the problem symptoms must be confirmed accurately. Preconceptions should be discarded in order to give an accurate judgement. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time it occurred.
- As much information as possible should be gathered for reference. Even past problems that seem unrelated may also help in some cases. In the Diagnostic Section, a customer problem analysis table is provided for each system.
- 5 items are important points in the problem analysis:
Important Points with Customer Problem Analysis
- What ______ Vehicle model, system name
- When _______ Date, time, occurrence frequency
- Where _______ Road conditions
- Under what conditions? _______ Running conditions, driving conditions, weather conditions
- How did it happen? _________ Problem symptoms
(Sample) Supplemental Restraint System check sheet.