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Back Door Entry Lock and Unlock Functions do not Operate: Procedure

WARNING: This page is about a different car, the 2010 Toyota RAV4. However, it is still accessible from the selected car via links, so may be relevant.
  1. CHECK FOR DTC 
    1. Connect the Techstream to the DLC3.
    2. Turn the engine switch on (IG) and turn the Techstream ON.
    3. By following the Techstream screen display, check whether any DTCs are output.

      OK

      No DTC output.

      RESULT

      Result Proceed to
      OK A
      NG (2AR-FE) B
      NG (2GR-FE) C

    C → See step   13 

    B → See step   10 

    A: Go to next step 

  2. CHECK MANUAL DOOR LOCK AND UNLOCK OPERATION 
    1. Check that all the doors lock when the door control switch (for manual operation) is turned to LOCK and UNLOCK.

      OK

      All doors can be locked and unlocked with door control switch.

    NG → See step   11 

    OK: Go to next step 

  3. PERFORM ACTIVE TEST USING TECHSTREAM (DOOR ELECTRICAL KEY OSCILLATOR) 
    1. Select the Active Test, use the Techstream to generate a control command, and then check that the oscillator operates.
      SMART KEY

      Tester Display Test Part Control Range Diagnostic Note
      Outside Trunk/Backdoor Transmitter Door electrical key oscillator (back door) ON or OFF -

      OK

      When key is brought close to door oscillator that is ON, indicator light on key illuminates.

    NG → See step   4 

    OK → See step   12 

  4. CHECK WIRE HARNESS (CERTIFICATION ECU - DOOR ELECTRICAL KEY OSCILLATOR) 
    Fig 1: Identifying Certification ECU And Door Electrical Key Oscillator Connector Terminals
    GTY242611Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002
    1. Disconnect the E84 ECU connector.
    2. Disconnect the Q11 oscillator connector.
    3. Measure the resistance of the wire harness side connectors.

      Standard resistance

      Tester Connection Specified Condition
      E84-31 (CLG9) - Q11-10 (CLG) Below 1 Ω
      E84-32 (CG9B) - Q11-5 (CLGB)
      E84-31 (CLG9) or Q11-10 (CLG) - Body ground 10 kΩ or higher
      E84-32 (CG9B) or Q11-5 (CLGB) - Body ground

    NG → REPAIR OR REPLACE HARNESS AND CONNECTOR 

    OK: Go to next step 

  5. CHECK WIRE HARNESS (DOOR ELECTRICAL KEY OSCILLATOR - DOOR ELECTRICAL KEY ANTENNA) 
    Fig 2: Identifying Door Electrical Key Oscillator And Door Electrical Key Antenna Connector Terminals
    GTY212388Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002
    1. Disconnect the Q11 oscillator connector.
    2. Disconnect the Q12 antenna connector.
    3. Measure the resistance of the wire harness side connectors.

      Standard resistance

      Tester Connection Specified Condition
      Q11-2 (SGT) - Q12-6 (SGT) Below 1 Ω
      Q11-3 (ANT1) - Q12-5 (ANT1)
      Q11-8 (ANT2) - Q12-2 (ANT2)
      Q11-9 (TRG-) - Q12-1 (TRG-)
      Q11-2 (SGT) or Q12-6 (SGT) - Body ground 10 kΩ or higher
      Q11-3 (ANT1) or Q12-5 (ANT1) - Body ground
      Q11-8 (ANT2) or Q12-2 (ANT2) - Body ground
      Q11-9 (TRG-) or Q12-1 (TRG-) - Body ground

    NG → REPAIR OR REPLACE HARNESS AND CONNECTOR 

    OK: Go to next step 

  6. CHECK WIRE HARNESS (DOOR ELECTRICAL KEY OSCILLATOR - BATTERY AND BODY GROUND) 
    Fig 3: Identifying Door Electrical Key Oscillator Connector Terminals
    GTY239583Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002
    1. Disconnect the Q11 oscillator connector.
    2. Measure the resistance and voltage of the wire harness side connector.

      Standard resistance

      Tester Connection Specified Condition
      Q11-7 (GND) - Body ground Below 1 Ω

      Standard voltage

      Tester Connection Specified Condition
      Q11-1 (+B) - Body ground 11 to 14 V

    NG → REPAIR OR REPLACE HARNESS AND CONNECTOR 

    OK: Go to next step 

  7. CHECK WIRE HARNESS (DOOR ELECTRICAL KEY ANTENNA - CERTIFICATION ECU) 
    Fig 4: Identifying Door Electrical Key Antenna And Certification ECU Connector Terminals
    GTY239584Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002
    1. Disconnect the Q12 antenna connector.
    2. Disconnect the E84 ECU connector.
    3. Measure the resistance of the wire harness side connectors.

      Standard resistance

      Tester Connection Specified Condition
      Q12-3 (TRG+) - E84-7 (TSW9) Below 1 Ω
      Q12-3 (TRG+) or E84-7 (TSW9) - Body ground 10 kΩ or higher

    NG → REPAIR OR REPLACE HARNESS AND CONNECTOR 

    OK: Go to next step 

  8. CHECK BACK DOOR OUTSIDE HANDLE (OPERATION) 
    1. Temporarily replace the back door outside handle with a new or normally functioning one. Refer to REMOVAL .
    2. Check that the entry lock and unlock functions operate normally. Refer to OPERATION CHECK .

      OK

      Entry lock and unlock functions operate normally.

    NG → END (ELECTRICAL KEY ANTENNA IS DEFECTIVE) 

    OK: Go to next step 

  9. CHECK DOOR ELECTRICAL KEY OSCILLATOR (OPERATION) 
    1. Temporarily replace the door electrical key oscillator (back door) with a new or normally
    2. Check that the entry lock and unlock functions operate normally.

      OK

      Entry lock and unlock functions operate normally.

    NG → See step   12 

    OK → END (DOOR KEY OSCILLATOR IS DEFECTIVE) 

  10. Go to DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART 
  11. Go to  POWER DOOR LOCK CONTROL SYSTEM  Refer to  OPERATION CHECK 
  12. REPLACE ECU AGGREGATION BOX (CERTIFICATION ECU). Refer to  REMOVAL 
  13. Go to DIAGNOSTIC TROUBLE CODE CHART. Refer to  DIAGNOSTIC TROUBLE CODE CHART